Assessment Feedback Incentives eXchange (AFIX)
Test Your Feedback Skills!

Read each of the following scenarios and send your best responses to afix@cdc.gov. The CDC staff staff will post a selection of the responses on this website. (We will contact the authors before posting any responses.)

1. Your assessment has taken longer than expected and the provider and office manager are no longer available to meet with you. The office manager states to you, “go ahead and meet with the rest of the staff and the receptionist will fill me in later.” How do you respond?

2. As you start your feedback session, the entire staff gathered acts disinterested and restless. What will you do engage them in the continuous quality improvement process?

3. You are struggling to come up with any positive findings in your assessment reports in this office and you are scheduled to begin your feedback session in less than 15 minutes. How do you make the feedback session into a positive session without any positive assessment data?

4. The provider interrupts you before you start your feedback session and states, “I am very confident that our immunizations will be well above 80%.” Unfortunately, your assessment results, show a 4-3-1-3-3 series coverage level of 57%. How do you respond?

Review Submitted Responses