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Auditing Performance: A Benchmarking Approach


Overview:
Receive guidance for using benchmarking in doing performance audits. With benchmarking, auditors are able to (a) identify and report both good and poor performance, thus enhancing their credibility as impartial providers of objective information; and (b) identify and recommend for use by low-performing entities best practice solutions used by high-performing entities.

While a relatively straightforward approach for examining programs that provides solid evidence of performance problems and proven solutions, benchmarking requires systematic application to provide credible results. Participants are led through the requisite steps in applying a benchmarking approach to their auditing.

Who Should Attend?
Auditors experienced with performance auditing with limited exposure to this audit approach. Level: Intermediate.
Objectives:
  • Use benchmarking as criteria to identify and report both good and poor performance
  • Use benchmarking to identify the major causes of performance problems and best practice solutions
  • List the prerequisites for using benchmarking to measure productivity, timeliness, quality and effectiveness
  • Apply analysis techniques for identifying the operational causes of performance problems
  • Develop recommendations for improving management practices and work processes within specific units of the organization
  • Syllabus:

    Day 1


    Module 1 - Introduction and Overview
    Define performance audit
    Define traditional benchmarking
    Define solution driven benchmarking
    Compare the two benchmarking methods

    Module 2 - Performance Measures and Processes
    Define and categorize performance measures
    Apply measures to processes and problems
    Use measures to analyze performance gaps

    Day 2


    Module 3 - A Solution Driven Approach
    Auditor's role in the solution driven approach
    Creating the crisis of discovery
    Finding partners

    Module 4 - Integrate Benchmarking into the Audit Steps
    Audit steps from planning to reporting
    Integrate the solution driven steps into the audit process
    Course review


    Course Details
    CODE:  AUDT8122G
    TYPE:  Classroom-Day
    LENGTH:  2 Day(s)
    CREDITS:  16 CPE
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