Learn solid supervisory techniques in our flagship course. You learn strategies to supervise employees while discovering the latest trends in the federal workforce. You learn the basics of coaching, delegation, communication and motivation and discover the necessary ingredients to understand your new role.
Government professionals who are about to become supervisors, new supervisors, and managers or team leaders will benefit the most from this course. Experienced supervisors can also update their leadership competencies.
Objectives:
Demonstrate your interpersonal skills and decisiveness
Build effective groups or teams
Successfully transition to a supervisory position
Recognize the "big 10" most common problems facing government supervisors
Provide feedback that motivates employees
Delegate work confidently
Manage employee performance
Manage a diverse workforce
Define and meet customer expectations
Identify staff training needs
Syllabus:
Syllabus -- Introduction to Supervision, SUPV7001D, Grad. School, USDA
Day one
Introduction
Sharing common experiences
Identifying the impact of reinvention
Making the Transition to Supervisor
Definition of supervision
Characteristics of effective supervision
The "Big Ten" problems of new supervisors
Responsibilities and resources related to ethics, personnel management, labor relations, and EEO
Communications
The elements of effective communications
Barriers to effective communications
Nonverbal elements of communications
The three levels of listening
Communication skills used in giving feedback
When to use A"good" and "bad" communications techniques
Day two
Planning, Organizing, Implementing and Evaluating (POIE)
Developing action plans
Differentiating between assigning work and delegating
Coaching and team building techniques
Conducting evaluations
Day three
Leadership
Identifying the characteristics of leaders
Identifying your own leadership style
Recognizing your leadership style preference
The advantages and disadvantages of different leadership styles
Determining which behavioral leadership style is appropriate in which situation.
Motivation
Identifying motivators and demotivators
Identifying motivators and demotivators over which the supervisor has control
Identifying reward options, official and unofficial
Developing a plan for motivating performers and nonperformers
Positive motivation versus disciplinary actions and PIPs
Day four
Managing employee performance
Differentiating between formal and informal processes of managing employee performance
Differentiating between conduct and performance problems
Problem solving in the performance management process
Customer Service
The purpose of government
Identifying your customers
Recognizing the benefits of good customer service
Identifying the factors that affect customer satisfaction
Describing the supervisor's role in customer service
Day five
Managing Diversity
Recognizing the value of diversity
Trends in diversity in the workforce
The need to adapt to an inclusive workplace
Opportunities to motivate and communicate with a diverse workforce
Development plan and summary
Identifying specific areas for action and future growth
