| Microsoft Certified Desktop Support Technician (MCDST) |
|
|
|
|
| Overview: |
| The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. This designation provides industry recognition of your knowledge and proficiency with Microsoft products and technologies. The MCDST covers the skills of help desk technicians, customer support representatives, PC support specialists, technical support representatives and technical support specialists. This course will cover two topics: Supporting Users Running the Microsoft Windows XP Operating System and Supporting Users Running Applications on a Microsoft Windows XP Operating System. |
| Who Should Attend? |
| This course assumes that participants have the following knowledge and skills prior to starting the course. Six months experience with the latest Microsoft operating systems and applications. Applications include Internet Explorer and Outlook Express, as well as Microsoft Office applications. |
| Prerequisites: |
| Knowledge of A+ certification or the equivalent. A working knowledge of the impact of the desktop PC operating in a workgroup or Active directory domain. |
| Additional Information: |
CLICK HERE for computer requirements and frequently asked questions.
Have a question? - See our Evening Programs FAQ
Go to the Evening Programs webpage
Online Bookstore |
|
|
