As an auditor, you are called upon to work collaboratively with management, yet remain impartial and retain audit integrity. Learn techniques helpful to facilitating audit work and getting agreement and action on recommendations. Through role-play exercises, you practice negotiation techniques and learn how to keep your cool, stand your ground, handle conflict, negotiate from logic and reach a positive solution.
Who Should Attend?
Experienced auditors, particularly audit supervisors, team leaders and managers. Level: Journeyman.
Objectives:
Explain the primary reasons conflicts occur
Explain the five classic conflict resolution strategies
Describe ways to confront people that minimize defensiveness and hostility and prevent conflicts from escalating
Describe critical negotiation skills
Recognize when to apply negotiating strategies to establish rapport and cooperation
Apply techniques to deal with manipulative tactics
Syllabus:
Syllabus -- Negotiation and Conflict Resolution Skills for Auditors, AUDT9001G, Grad. School, USDA
Module 1 -- Interests and Positions
Module 2 -- Options
Module 3 -- Standards
Module 4 -- People
Module 5 -- Alternatives (BATNA)
Module 6 -- The Five Steps of Breakthrough Negotiation
