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Digital ID Requested Questions and AnswersOn this page: Communications with NRC
Document Formatting Requirements Certificate Enrollment and Installation
Certificate Management
Communications with NRCWho do I contact at NRC for Electronic Document Submission Help? Answer:There are a variety of NRC contact email addresses and phone numbers. The correct phone number or email address depends both upon the NRC program area to receive your electronic submission and upon the type of assistance needed. Here is an organized list of contacts: Program Area Contacts
What is the Criminal History Program? Answer:NRC's Electronic Information Exchange (EIE) system is used by personnel security staff at nuclear power plants to communicate electronically with the NRC staff for the purpose of doing security background checks on contractors and employees. How do I contact NRC for General Guidance and Help? OPA@nrc.gov – This email address is the best address for the public to send their general questions. This email address is monitored by the U.S. Nuclear Regulatory Commission's Office of Public Affairs. What is the website address for the Electronic Information Exchange (EIE)? Electronic Information Exchange Website: http://www.nrc.gov/site-help/e-submittals.html What is the website address for the Electronic Hearing Docket? There are two separate electronic hearing docket libraries. One contains the docket for the High-Level Waste Hearing while the other serves the Reactors, Materials and other Hearings. To reach the High-Level Waste Heairng library select: High-Level Waste EHD Library To reach the Reactors, Materials and other hearings EHD library select: Reactors, Materials and other hearings EHD Library
Document Formatting RequirementsWhat document formats are acceptable to NRC for electronic submissions? Where can I find document submission formatting information? Documents are to be submitted in Adobe Acrobat format. This EIE website link provides information on filing requirements: http://www.nrc.gov/site-help/e-submittals/file-requirements.html
Certificate Enrollment and InstallationWhat must I do prior to enrolling for a VeriSign certificate? You need to first contact someone at NRC in the program area relating to your planned documents submission and be issued an NRC Approval Code. This code is needed in the VeriSign certificate enrollment process. How long will my certificate last and what is the cost to NRC? Certificates are always issued for a one year period. Certificate holders will be sent a renewal reminder email 1 and 2 weeks prior to expiration of their certificate. This email will include instructions for certificate renewal and a website link. NRC purchases EIE certificates from VeriSign in blocks of 500. The cost to NRC is about $25 per certificate, but NRC provides certificates to applicants at no charge. If I enrolled for a VeriSign Certificate, but hasn't received an approval or rejection email message, what should I do? You should receive an automated email message reply message within minutes of your enrollment for a certificate. This is only an enrollment receipt acknowledgement. Within 3 business days or less you should receive either a VeriSign certificate approval email message or a VeriSign certificate rejection message. If you don't receive these email messages or are having any other digital id certificate problem send an email to DigitalIDHelp@nrc.gov. What can the NRC EIE Certificates Administrator do to resolve the problem of a user enrolling for a certificate and not receiving an approval or rejection message? The EIE Certificates Administrator has a couple options for solving this problem. Option 1 is to request that the certificate request approval email message be sent again by doing the following steps as certificate administrator:
Option 2 is to find out what the VeriSign PIN number is and then talk the person through the certificate pickup process. To use this approach the EIE certificate administrator needs to view details in order to get the pickup pin number. Here are the following steps:
Then the digital id certificate administrator would provide the user with the website address and instructions by either phone or email for picking up the certificate. This web link and instructions are normally sent to users in a "Your Digital ID is ready" message upon approval of the enrollment request. If the user received a certificate approval and pickup email message, but hasn't been able to successfully download the certificate to his/her Internet Explorer browser, then what might be the problem? One reason for not being able to pickup a VeriSign certificate might be that VeriSign requires that a certificate be picked up using exactly the same computer from which the certificate was requested via enrollment. This is done by VeriSign for security reasons and the user must use the same PC for both enrollment and certificate pickup. If you received and installed a VeriSign certificate for document submission through NRC, but this certificate doesn't appear to be working what might be the problem? The first thing consider is are you using the Internet Explore Browser to submit documents and is your certificate install in this browser. The steps to view the VeriSign certificate in Internet Explorer are:
One other reason why a VeriSign certificate may not work is if the browser doesn't contain of the needed Intermediate Certification Authorities. One way this can happen is if the user exports the certificate from one PC and imports it to another PC. If the user didn't check the box for: "[X] Include all certificates" during the certificate export process. When this happens the user will be missing the "VeriSign Class 2 On-Site Individual Certificate Authority (CA)" in their certificate path. Can NRC staff use the broadband VeriSign certificates to securely access the EIE system? Yes. The EIE system works fine with either the NRC Broadband certificates or the EIE certificate. You will still need to have your name added to the appropriate service list and you will need to install the forms viewer on your PC in order to submit documents via EIE.
Certificate ManagementHow do I see if an EIE certificate is loaded on my PC? See what certificates are currently installed in your Internet Explorer browser. The steps to view the VeriSign certificate in Internet Explorer are:
The VeriSign certificate should say: It is a good idea to make sure the VeriSign certificate has not expired. I lost my certificate and don't remember my "Challenge Phrase". Can NRC revoke my old certificate? Yes. The digital id certificate administrator can revoke a user's certificate at any time. The administrator will need the user's name and email address used on the certificate. I am changing jobs. How do I cancel or revoke my VeriSign certificate? Answer:You can revoke your own certificate from the following website: https://onsite.verisign.com/services/USNuclearRegulatoryCommissionADDOCIO/client/revoke.htm. First you must locate the correct certificate. Then you must select it by clicking on the user's name and reviewing the certificate details. Next you select the Revoke button on this website. You must now provide the "Challenge Phrase" which you provided during enrollment for the certificate.
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