BTS | Table 4 - User Satisfaction Before and After the Start of the New HSTDP Program (Percentage responding "Always" or "Usually")

Table 4
User Satisfaction Before and After the Start of the New HSTDP Program (Percentage responding "Always" or "Usually")

Question	Before	After	% change	Significance level
Are the broker representatives helpful when you call?	90.8	87.8	-3.0	p <.05
Are the broker representatives courteous when you call?	92.3	88.9	-3.4	p <.01
Are you picked up on time?	91.5	83.6	-7.9	p <.01
Do you get to where you need to go on time?	93.4	90.0	-3.4	p <.01
Are the drivers helpful?	93.1	93.0	-.01	NS
Are the drivers courteous?	93.9	93.7	-0.2	NS
Do they drive safely?	94.8	94.5	-0.3	NS
Is the vehicle clean?	93.4	92.8	-0.6	NS
Is the vehicle comfortable?	92.8	94.2	1.4	NS
Does the vehicle seem to be well maintained?	92.7	93.8	1.1	NS

n = 1,036