(a) Each recipient shall adopt and publish procedures for processing
complaints that allege a violation of the nondiscrimination and equal
opportunity provisions of JTPA or this part. The procedures shall
provide for the prompt and equitable resolution of such complaints. In
the case of service providers, the procedures required by this paragraph
shall be adopted and published on behalf of the service provider by the
Governor, the SDA grant recipient or the Substate grantee, as provided
in the State's Methods of Administration.
(b) The recipient's Equal Opportunity Officer, or in the case of a
small recipient, the person designated pursuant to Sec. 34.22(c), shall
be responsible for the adoption and publication of procedures pursuant
to paragraph (a) of this section, and for ensuring that such procedures
are followed.
(c) A recipient who processes a complaint alleging a violation of
the nondiscrimination and equal opportunity provisions of JTPA or this
part shall provide the complainant with written notification of the
resolution within 60 days of the filing of the complaint. Such
notification shall include a statement of complainant's right to file a
complaint with the Director.
