Skip to content
Social Security Online
      Questions?
SSA logo: link to Social Security Online home

Find An Answer to Your Question


Are you an employer? See answers to your W-2 Reporting questions.
 Answers 
 
Ask a Question
 
 My FAQ Update Notifications 
  hide accessible links  
  Help  
 
 Search by Category View Category Hierarchy
    
     Search Tips? 
   
    
  Answer ID  
66

 Printer Friendly Version of This Answer  Print Answer

 Email This Answer  Email Answer
 
  Why can't you match my information on my online request?
  Question
  I entered all of my information on your online request form, but your system says it cannot locate my record. What should I do?
  Answer
 

If you request a Social Security Statement, online, we use the information you enter to match the information we have on record from your original application for a Social Security number.

To help ensure that only you receive information from your records, we will not process your request if the information you enter does not match our records. To increase the security, we do not tell you which piece of information failed to match.

What To Do If Your Request Does Not Match

For the Social Security Statement, we suggest that you download the form and mail it in. You can also call our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778) to request your Statement. Social Security employees can also help you determine why your request did not match


 
 
 
  
 
  Users who viewed this answer have also viewed
 
Search for Another Answer
  Search for Another Answer  

Privacy Policy | Website Policies & Other Important Information | Site Map         Need Larger Text?