U.S. Department of Labor - Employment Standards Administration (ESA) - OWCP - DFEC - Regs - Compliance - Customer Service Points of Contact for San Francisco District Office

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November 6, 2008 DOL Home > ESA > OWCP > DFEC > Contacts > District Office 13 — San Francisco

Office of Workers' Compensation Programs (OWCP)

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Division of Federal Employees' Compensation (DFEC)

Customer Service Points of Contact for San Francisco District Office

MAILING ADDRESS

Send medical reports, bills and case correspondence to:

U.S. Department of Labor
DFEC Central Mailroom - District 13
PO Box 8300
London, KY 40742-8300

Send Claim Forms (CA-1, CA-2, CA-2a, CA-5, CA-6, CA-7*, CA-16) and Congressional Inquiries to:

U.S. Department of Labor
Office of Workers' Compensation Programs
Division of Federal Employees' Compensation
90 Seventh St., Suite 15300
San Francisco, CA. 94103-6716

*CA-7's should be sent by fax to 415-625-7560

Our office is located at:

90 Seventh St., Suite 15300
San Francisco, Ca. 94103-6716

Medical Fee Schedule:

The Federal Fee Schedule is applied to medical bills and to some durable medical equipment bills. The fee schedule is available for viewing and can also be downloaded. Click here for fee schedule.

TELEPHONE CONTACT

Contact our Office at 415-625-7500 to speak with a Customer Service Representative or Claims Examiner. Phone lines are open Monday through Friday from 8 a.m. to 12:30 and from 1:15 p.m. to 4:30 p.m.

The Interactive Voice Response (IVR) toll free number is 1-866-OWCP-IVR or 1-866-692-7487.The IVR gives information about case status and compensation payments. Automated information is available 24 hours a day. Make sure the have the injured workers� case file number available when you call.

For medical authorizations, go to our online query or call 1-866-335-8319 (toll-free IVR), or 1-850-558-1818 to speak with a service representative (toll call), or send a fax to 1-800-215-4901.

Please note that the quickest way to get correspondence to our office is to mail it directly to the London, Kentucky address shown above. All documents are imaged and available for viewing in the district office within 24 hours of receipt. Forms CA1, CA2, CA2a, CA7*, and CA16 should be mailed directly to our district office.