[Federal Register: May 14, 2007 (Volume 72, Number 92)]
[Notices]
[Page 27143-27144]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr14my07-45]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB Review; Comment Request; Evaluation of User
Satisfaction With NIH Internet Sites
SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork
Reduction Act of 1995, the National Institutes of Health (NIH) has
submitted to the Office of Management and Budget (OMB) a request to
review and approve the information collection listed below. The
proposed information collection was previously published in the Federal
Register on January 22, 2007, in Volume 72, No. 13, pg. 2700, and
allowed 60 days for public comment. No public comments were received.
The purpose of this notice is to allow an additional 30 days for public
comment. The NIH may not conduct or sponsor, and the respondent is not
required to respond to, an information collection that has been
extended, revised, or implemented after October 1, 1995, unless it
displays a currently valid OMB control number.
Proposed Collection: Title: Evaluation of User Satisfaction with
NIH Internet Sites. Type of Information Collection Request: New. Need
and Use of Information Collection: Executive Order 12862 directs
agencies that provide significant services directly to the public to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. With this
submission, the NIH, Office of Communications and Public Liaison, seeks
to obtain OMB's generic approval to conduct customer satisfaction
surveys. Since the late 1980's, the NIH has seized the opportunity to
disseminate information and materials via the Internet. Today, rapid
technological changes of the WWW warrant on-going constituent and
resource analysis. With survey information, the NIH is enabled to
serve, and respond to, the ever-changing demand by the public. The
`public' includes individuals (such as patients, educators, students,
etc.) and interested communities (such as national or local
organizations/institutions) and business. Survey information will
augment current Web content, delivery, and design research that is used
to understand the Web user, and more specifically, the NIH user
community. Primary objectives are to (1) classify NIH Internet users;
(2) summarize and better understand customer needs; and (3) quantify
the effectiveness/efficiency of current tools and delivery. Overall,
the Institutes, Centers, and Offices of the NIH will use the survey
results to identify strengths and weaknesses in current Internet
strategies. Findings will help to (1) understand user community and how
to better serve Internet users; (2) discover areas requiring
improvement in either content or delivery; (3) realize how to align Web
offerings with identified user need(s); and (4) explore methods to
offer and deliver information with efficacy and equity. Frequency of
Response: On occasion [As needed on an on-going and potentially
concurrent basis (by Institute, Center, or Office)]. Affected Public:
Users of the Internet. Primarily, this is an individual at their
place(s) of access including, but not limited to, home or/and work
environments. Type of Respondents: Public users of the NIH Internet
site, http://www.nih.gov, which may include organizations, medical
researchers, physicians and other health care providers, librarians,
students, as well as individuals of the general public. Estimated
Number of Respondents: 104,000. Number of Respondents Per Respondent:
1. Average Burden Hours Per Response: 0.084. Burden Hours Requested:
8684. Total annualized cost to respondents is estimated at $130,260.
There are also no capital costs, operating costs and/or maintenance
costs to report.
Survey Title: Web Customer Satisfaction Survey--Annual Reporting Burden*
[Web-based; Required for Federal Register requests under PRA, Paperwork Reduction Act.]
----------------------------------------------------------------------------------------------------------------
Average
Number of Frequency of burden per
Survey Area respondents response response Burden hours
(hours)
----------------------------------------------------------------------------------------------------------------
NIH Organization-wide (1 entity)................ 4000 .............. .............. 334
Overall customer satisfaction................... 2000 1 0.1002 200
Specific indicator: Top-level/Entry pages....... 1000 1 0.0668 67
Specific indicator: Tools and initiatives....... 1000 1 0.0668 67
Individual Institute/Office..................... 100000 .............. .............. 8350
Overall customer satisfaction................... 50000 1 0.1002 5010
Specific indicator: Top-level/Entry pages....... 25000 1 0.0668 1670
Specific indicator: Tools and initiatives....... 25000 1 0.0668 1670
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Total....................................... 104000 .............. 0.084 8684
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Request for Comments: Written comments and/or suggestions from the
public and affected agencies are invited on one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proper performance of the function of the agency,
including whether the information will have practical utility; (2) The
accuracy of the agency's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used; (3) Ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) Ways to minimize
the burden of the collection of information on those who are to
respond, including the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Direct Comments to OMB: Written comments and/or suggestions
regarding the item(s) contained in this notice, especially regarding
the estimated public burden and associated response time, should be
directed to the: Office of Management and Budget, Office of Regulatory
Affairs, New Executive Office Building, Room 10235, Washington, DC
20503, Attention: Desk Officer for NIH. To request more information on
the proposed project or to obtain a copy of the data collection plans
and instruments, contact: Dennis Rodrigues, NIH Office of
Communications and Public Liaison, 9000 Rockville Pike, Bldg. 31, Rm.
5B58, Bethesda, Maryland 20892-2094, or call non toll-free at (301)
435-2932.
[[Page 27144]]
You may also e-mail your request to dr3p@nih.gov.
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 30 days
of the date of this publication.
Dated: May 8, 2007.
John Burklow,
Associate Director for Communications and Public Liaison, Office of the
Director, National Institutes of Health.
[FR Doc. E7-9173 Filed 5-11-07; 8:45 am]
BILLING CODE 4140-01-P