[Federal Register: March 22, 2007 (Volume 72, Number 55)]
[Notices]
[Page 13495-13496]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr22mr07-51]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Disease Control and Prevention
[60Day-07-05CO]
Proposed Data Collections Submitted for Public Comment and
Recommendations
In compliance with the requirement of Section 3506(c)(2)(A) of the
Paperwork Reduction Act of 1995 for opportunity for public comment on
proposed data collection projects, the Centers for Disease Control and
Prevention (CDC) will publish periodic summaries of proposed projects.
To request more information on the proposed projects or to obtain a
copy of the data collection plans and instruments, call 404-639-5960
and send comments to Joan F. Karr, CDC Reports Clearance Officer, 1600
Clifton Road, MS-D74, Atlanta, GA 30333 or send an e-mail to
omb@cdc.gov.
Comments are invited on: (a) Whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information shall have practical
utility; (b) the accuracy of the agency's estimate of the burden of the
proposed collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Written comments should be received
within 60 days of this notice.
Notice of Republication of 60 day FRN
Title of Project
Evaluation of the Centers for Disease Control and Prevention's
Consumer Response Service Center--New--National Center for Healthcare
Marketing (NCHM), Centers for Disease Control and Prevention (CDC).
Description of Republication
Due to expiration of the 60Day-05-05CO on July 21, 2005 OMB Desk
Officer (John Kraemer) has requested that the 60Day-07-05CO be
republished using the date of 02/15/2007, which is currently the 30Day-
07-05CO publication date. Public comments will be considered until COB
of April 15, 2007. We are working to put measures in place to ensure
this does not happen again. The 30 day FRN will be republished at a
later date.
Background and Brief Description
CDC is launching an integrated ``one face to the public'' approach
across all communication channels to handle inquiries concerning a
broad spectrum of public health topics. The overall objective is to
ensure consistent, timely, reliable health information for
dissemination to a variety of consumers (public, health professionals,
researchers, etc.) and to address variations in inquiry volumes related
to public health emergencies, news events, and dynamic, shifting public
health priorities. The CDC has integrated over 40 hotlines into one
Consumer Response Services Center--CDC-INFO. CDC-INFO has an
exceptionally wide scope because content currently divided between over
40 hotlines handling nearly 2,000,000 telephone contacts annually will
be consolidated under CDC-INFO. All CDC hotlines were consolidated in
one center beginning in February 2005, with all CDC program areas
transitioning into CDC-INFO through a phased approach during the next
three years. CDC-INFO itself will be operational for at least the next
seven years.
The primary objectives of the national evaluation are to (1)
Proactively evaluate customer interactions and service effectiveness by
employing assessment measures and data collection mechanisms to support
performance management, gathering insights and understandings for
improving service levels, and implementing effective measures to meet
customer satisfaction goals; (2) develop an ongoing understanding of
customer requirements and satisfaction
[[Page 13496]]
trends to achieve best of practice quality standards and to provide
qualitative assessments, quantitative data, and cost factors to drive
improvement and reinforce operational objectives; (3) measure CDC-INFO
contractor service performance to assist in determining whether
performance incentives have been achieved; and (4) to collect data in
order to address public concern and response to emergencies, outbreaks,
and media events.
Sample size, respondent burden, and intrusiveness have been
minimized to be consistent with national evaluation objectives.
Procedures will be employed to safeguard the privacy and
confidentiality of participants. Pilot tests assisted in controlling
burden and ensuring the user-relevance of questions. The following
table shows the estimated annualized burden for data collection. There
are no respondent costs other than the amount of time required to
respond to the survey.
Estimated Annualized Burden Hours:
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Average burden
Data collection instrument Number of Responses / per response Average annual
respondents respondent (in hrs) burden hours
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Satisfaction survey (callers)................... 25,000 1 3/60 1,250
Satisfaction survey (e-mail inquiries).......... 330 1 3/60 17
Follow up survey................................ 3,125 1 7/60 365
Key informant survey............................ 100 1 7/60 12
Postcard survey for bulk mailing................ 950 1 1/60 16
Postcard survey for individual publications..... 2,100 1 1/60 35
Web survey for e-mail publication orders........ 1,000 1 1/60 17
Web survey for internet publications............ 950 1 1/60 16
Special event/Outreach survey--General Public... 25,600 1 5/60 2,133
Special event/Outreach survey--Professionals.... 10,400 1 5/60 867
Emergency response survey--Level 1 emergency-- 31,151 1 5/60 2596
General Public.................................
Emergency response survey--Level 1 emergency-- 7,459 1 5/60 622
Professionals..................................
Emergency response survey--Level 2 emergency-- 57,579 1 5/60 4798
General Public.................................
Emergency response survey--Level 2 emergency-- 51,821 1 5/60 4318
Professionals..................................
Emergency response survey--Level 3 emergency-- 351,863 1 5/60 29,322
General Public.................................
Emergency response survey--Level 3 emergency-- 316,678 1 5/60 26,390
Professional...................................
Emergency response survey--Level 4 emergency-- 645,630 1 5/60 53,803
General Public.................................
Emergency response survey--Level 4 emergency-- 596,504 1 5/60 49,709
Professional...................................
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Total Burden Hours.......................... .............. .............. .............. 176,286
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Dated: March 15, 2007.
Deborah Holtzman,
Acting Reports Clearance Officer, Centers for Disease Control and
Prevention.
[FR Doc. E7-5218 Filed 3-21-07; 8:45 am]
BILLING CODE 4163-18-P