[Federal Register: July 25, 2007 (Volume 72, Number 142)]
[Notices]
[Page 40886-40887]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr25jy07-80]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Clinical Center; Submission for OMB Review; Comment Request
Customer and Other Partners Satisfaction Surveys
SUMMARY: In compliance with the requirement of Section 3507(A)(1)(D) of
the Paperwork Reduction Act of 1995 for the opportunity for pubic
comment on the proposed data collection projects, the Clinical Center
(CC) of the National Institutes of Health, (NIH) has submitted to the
Office of Management and Budget (OMB) a request to review and approve
the information collection listed below. This proposed information
collection was previously published in the Federal Register on May 9,
2007 (Volume 72, page 26400-26401) and allowed 60- days for public
comments. One comment regarding resources required to conduct surveys
was received during the 60-day comment period. The purpose of this
notice is to provide an additional 30 days for public comment.
5 CFR 1320.5 Respondents to this request for information collection
should not respond unless the request displays a currently valid OMB
control number.
Proposed Collection: Title: Generic Clearance for Satisfaction
Surveys of Customer and Other Partners. Type of Information Collection
Request: Reinstatement (OMB Control Number: 0925-0458). Need and Use of
Information Collection: The information collected in these surveys will
be used by Clinical Center personnel: (1) To evaluate the satisfaction
of various Clinical Center customers and other partners with Clinical
Center services; (2) to assist with the design of modifications of
these services, based on customer input; (3) to develop new services,
based on customer need; and 4) to evaluate the satisfaction of various
Clinical Center customers and other partners with implemented service
modifications. These surveys will almost certainly lead to quality
improvement activities that will enhance and/or streamline the Clinical
Center's operations. The major mechanisms by which the Clinical Center
will request customer input is through surveys and focus groups. The
surveys will be tailored specifically to each class of customer and to
that class of customer's needs. Surveys will either be collected as
written documents, as faxed documents, mailed electronically or
collected by telephone from customers. Information gathered from these
surveys of Clinical Center customers and other partners will be
presented to, and used directly by, Clinical Center management to
enhance the services and operations of our organization. Frequency of
Response: The participants will respond yearly. Affected public:
Individuals and households, businesses and other for profit, small
businesses and organizations. Types of respondents: These surveys are
designed to assess the satisfaction of the Clinical Center's major
internal and external customers with the services provided. These
customers include, but are not limited to, the following groups of
individuals: Clinical Center patients, family members of Clinical
Center patients, visitors to the Clinical Center, National Institutes
of Health investigators, NIH intramural collaborators, private
physicians or organizations who refer patients to the Clinical Center,
volunteers, vendors and collaborating commercial enterprises, small
[[Page 40887]]
businesses, regulators, and other organizations. The annual reporting
burden is as follows:
FY 2007
----------------------------------------------------------------------------------------------------------------
Number of Frequency of Average time Annual hour
Customer respondents response per response burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients........................ 5000 1 .5 2500
Family Members of Patients...................... 2000 1 .5 1000
Visitors to the Clinical Center................. 1000 1 .17 170
Clinical Center Employees....................... 2500 1 .25 625
NIH Investigators............................... 2000 1 .25 625
NIH Intramural Collaborators.................... 2000 1 .17 340
Vendors and Collaborating Commercial Enterprises 2500 1 .33 833
Professionals and Organizations Referring 2000 1 .33 833
Patients.......................................
Regulators...................................... 30 1 .33 10
Volunteers...................................... 275 1 .5 138
---------------------------------------------------------------
Total....................................... 19,305 .............. .............. 7074
----------------------------------------------------------------------------------------------------------------
Estimated costs to the respondents consists of their time; time is
estimated using a rate of $10.00 per hour for patients and the public;
$30.00 for vendors, regulators, organizations and $55.00 for health
care professionals. The estimated annual costs to respondents for FY
2007 for which the generic clearance is requested is $159,250.
Estimated Capital Costs are $7,000. Estimated Operating and Maintenance
costs are $73,000.
Requests for Comments: Written comments and/or suggestions from the
public and affected agencies are invited on one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proper performance of the functions of the Clinical
Center and the agency, including whether the information shall have
practical utility; (2) The accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (3) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (4) Ways to minimize the burden of the collection of information on
those who are to respond, including the use of automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Direct Comments to OMB: Written comments and/or suggestions
regarding the item(s) contained in this notice, especially regarding
the estimated public burden and associated response time, should be
directed to the: Office of Management and Budget, Office of Regulatory
Affairs, New Executive Office Building, Room 10235, Washington, DC
20503, Attention: Desk Officer for NIH. To request more information on
the proposed project or to obtain a copy of the data collection plans
and instruments, contact: Dr. David K. Henderson, Deputy Director for
Clinical Care, National Institutes of Health Clinical Center, Building
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call
non-toll free: 301-496-3515, or e-mail your request or comments,
including your address to: dkh@nih.gov.
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 30 days
of the date of this publication.
Dated: July 18, 2007.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. E7-14364 Filed 7-24-07; 8:45 am]
BILLING CODE 4140-01-P