[Federal Register: April 30, 2003 (Volume 68, Number 83)]
[Notices]
[Page 23150-23151]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr30ap03-65]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; Comment Request; National Institute of
Diabetes and Digestive and Kidney Diseases Information Clearinghouses
Customer Satisfaction Survey
SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 to provide opportunity for public
comment on proposed data collection projects, the National Institute of
Diabetes and Digestive and Kidney Diseases (NIDDK), the National
Institutes of Health (NIH), will publish periodic summaries of proposed
projects to be submitted to the Office of Management (OMB) for review
and approval.
Proposed Collection
Title: NIDDK Information Clearinghouses Customer Satisfaction
Survey. Type of Information Request: EXTENSION. The OMB control number
0925-0480 expires July 31, 2003. Need and Use of Information
Collection: NIDDK is conducting a survey to evaluate the efficiency and
effectiveness of services provided by NIDDK's three information
clearinghouses: National Diabetes Information Clearinghouse, National
Digestive Diseases Information Clearinghouse, National Kidney and
Urologic Diseases Information Clearinghouse. The survey responds to
Executive Order 12862, ``Setting Customer Service Standards,'' which
requires agencies and departments to identify and survey their
``customers to determine the kind and quality of service they want and
their level of satisfaction with existing service.'' Frequency of
Response: On occasion.
[[Page 23151]]
Affection Public: Individuals or households; clinics or doctor's
offices. Type of Respondents: Physicians, nurses, patients, family.
----------------------------------------------------------------------------------------------------------------
Estimated Estimated
Type of respondents Number of Frequency of average annual
respondents response response time burden hours
----------------------------------------------------------------------------------------------------------------
Patients/Family................................. 3,600 1.00 0.167 600
Phys. Asst...................................... 7,200 1.00 0.167 1,200
Physicians...................................... 1,200 1.00 0.167 200
----------------
Totals...................................... 12,000 ............... ............... 2,000
----------------------------------------------------------------------------------------------------------------
The annual reporting burden is as follows: Estimated Number of
Respondents: 12,000; Estimated number of Responses per Respondent: 1;
Estimated Average Burden Hours Per Response: 0.167; and Estimated Total
Annual Burden Hours Requested: 2,000. The annualized cost to
respondents is estimated at $39,000. There are no Capital Costs to
report. There are no Operating or Maintenance Costs to report.
Request for Comments
Written comments and/or suggestions from the public and affected
agencies are invited on one or more of the following points: (1)
Whether the proposed collection of information is necessary for the
proper performance of the function of the of the agency, including
whether the information will have practical utility; (2) the accuracy
of the agency's estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions
used; (3) ways to enhance the quality, utility, and clarity of the
information to be collected; and (4) ways to minimize the burden of the
collection of information on those who are to respond, including the
use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection reports and
instrument, contact Kathy Kranzfelder, Project Officer, NIDDK
Information Clearinghouses, NIH, Building 31, Room 9A04, MSC2560,
Bethesda, MD 20852. You may also submit comment and data by electronic
mail (e-mail) at kranzfeldk@hq.niddk.nih.gov. Comments Due Date: Comments regarding this information are best
assured of having their full effect if received within 60 days
following the date of this notice.
Dated: April 24, 2003.
Barbara Merchant,
Executive Officer, NIDDK.
[FR Doc. 03-10598 Filed 4-29-03; 8:45 am]
BILLING CODE 4140-01-M