[Federal Register: October 28, 2003 (Volume 68, Number 208)]
[Notices]
[Page 61452-61453]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr28oc03-70]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; Comment Request: Evaluation of User
Satisfaction With NIH Internet Sites
SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 to provide opportunity for public
comment on proposed data collection projects, the National Institutes
of Health (NIH) will publish periodic summaries of proposed projects to
be submitted to the Office of Management and Budget (OMB) for review
and approval.
Proposed Collection: Title: Evaluation of User Satisfaction with
NIH Internet Sites. Type of Information Collection Request: Renewal.
Need and Use of Information Collection: Executive Order 12862 directs
agencies that provide significant services directly to the public to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. With this
submission, the NIH, Office of Communications and Public Liaison, seeks
to obtain OMB's generic approval to conduct online customer
satisfaction surveys. Since the late 1980's, the NIH has seized the
[[Page 61453]]
opportunity to disseminate information and materials via the Internet.
Today, rapid technological changes of the World-Wide Web warrant on-
going constituent and resource analysis. With survey data, the NIH is
enabled to serve, and respond to, the ever-changing demand by the
public. The `public' includes individuals (such as patients, health
professionals, educators, and scientists), interested communities (such
as national or local organizations/institutions) and businesses. Survey
information will augment current Web content, delivery, and design
research that is used to understand the needs of the Web user, and more
specifically, the NIH user community. Primary objectives are to: (1)
Classify NIH Internet users; (2) summarize and better understand
customer needs; and (3) quantify the effectiveness/efficiency of
current tools and delivery. Overall, the Institutes, Centers, and
Offices of the NIH will use the survey results to identify strengths
and weaknesses in current Internet strategies. Findings will help to:
(1) Understand the user community and how to better serve Internet
users; (2) discover areas requiring improvement in either content or
delivery; (3) realize how to align Web offerings with identified user
need(s); and (4) explore methods to offer and deliver information with
efficacy and equity. Frequency of Response: On occasion [As needed on
an on-going and potentially concurrent basis (by Institute, Center, or
Office)]. Affected Public: Users of the Internet. Primarily, this is an
individual at their place(s) of access including, but not limited to,
home and/or work environments. Type of Respondents: Public users of the
NIH Internet site, http://www.nih.gov, which may include organizations;
medical researchers; physicians and other health care providers;
librarians; students; and the general public. Estimated Number of
Respondents: 104,000. Number of Respondents Per Respondent: 1. Average
Burden Hours Per Response: 0.0835. Burden Hours Requested: 8684. Total
annualized cost to respondents is estimated at $130,260. There are no
capital costs, operating costs and/or maintenance costs to report.
Survey Title: Web Customer Satisfaction Survey Annual Reporting Burden
[Web-based; Required for Federal Register requests under PRA, Paperwork Reduction Act]
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Avg. burden
Survey area Number of Frequency of per response Burden
respondents response (hours) hours
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NIH Organization-wide (1 entity)................ 4,000 ............... .............. 334
-----------------
Overall customer satisfaction....................... 2,000 1 0.1002 200
Specific indicator: Top-level/Entry pages........... 1,000 1 0.0668 67
Specific indicator: Tools and initiatives........... 1,000 1 0.0668 67
-----------------
Individual Institutes/Centers/Offices (25 100,000 ............... .............. 8,350
entities)......................................
-----------------
Overall customer satisfaction....................... 50,000 1 0.1002 5,010
Specific indicator: Top-level/Entry pages........... 25,000 1 0.0668 1,670
Specific indicator: Tools and initiatives........... 25,000 1 0.0668 1,670
=================
Total........................................... 104,000 ............... 0.084 8,684
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Request for Comments: Written comments and/or suggestions from the
public and affected agencies are invited on one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proper performance of the function of the agency,
including whether the information will have practical utility; (2) The
accuracy of the agency's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used; (3) Ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) Ways to minimize
the burden of the collection of information on those who are to
respond, including the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
FOR FURTHER INFORMATION CONTACT: To request additional information on
the proposed collection of information contact Dennis Rodrigues, NIH
Office of Communications and Public Liaison, 9000 Rockville Pike, Bldg.
31, Rm. 5B58, Bethesda, Maryland 20892-2094, or call non toll-free at (301) 435-2932. You may also e-mail your request to dr3p@nih.gov.
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 60 days
of the date of this publication.
Dated: September 29, 2003.
John Burklow,
Acting Associate Director for Communications, Office of the Director,
National Institutes of Health.
[FR Doc. 03-27082 Filed 10-27-03; 8:45 am]
BILLING CODE 4140-01-P