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The Sales & Service Training Center (SSTC) at Northgate serves a growing network of employers and job seekers committed to making the Durham area one of North Carolina’s strongest retail markets. The Center assists job seekers to launch successful and rewarding careers by providing skills assessment, customer service training, employability skills training, job referrals, employment counseling, structured employability labs and the National Certification in Customer Service exam. They help businesses to ensure that all employees, from sales associates to managers, provide the best possible customer service. SSTC offers employers customized training, job fair opportunities, high quality referrals and the Customer Service Certification exam.
The Northgate Mall, which hosts the Sales & Service Training Center (SSTC), is a landmark shopping mall that has served North Carolina shoppers for more than 40 years. Locally owned and operated, Northgate Mall is home to a charming variety of local specialty shops and national stores. The mall is surrounded by mixed-income residential neighborhoods and serves as a public transportation hub. These factors make it an ideal location for the SSTC.
Current Partners
- NRF Foundation
- City of Durham
- Durham Public Schools
- Durham Technical Community College
- Durham Workforce Development Board
- Employment Security Commission
- Durham Chamber of Commerce
- Northgate Associates
Services Provided
For Employers:
- Job fairs
- Applicant referrals
- Assessment for National Professional Certification in Customer Service®*
- Customized training
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Events
7/1/05: SSTC graduates participate in reunion: Details (pdf file)
View the Durham County Board Resolution (pdf file)
Grand opening: Read the News Observer article
Grand opening: Read the NRF press release
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"The Sales & Service Training Center is a great resource for the Northgate business community. The training center offers well-trained potential employees and is very responsive to the needs of the businesses… With the partnership of the Sales & Service Training Center, Hecht’s has been able to utilize well-trained applicants to fill our job vacancies. The Center is truly an asset to Hecht’s Northgate and the Durham Community."
-Northgate Human Resource Manager, Hecht's |
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