The Customer Service Skills Center uses curriculum and training based on National Customer Service & Sales and Pilot Retail Skill Standards. Skill standards are tools that outline the skills, knowledge, and abilities needed by professional retail and service employees to perform their work successfully. Standards provide the framework for training program curriculum that addresses the key elements of retailing, and other sales and service related industries. The Skill Standards address both the work itself (work-oriented components), as well as the knowledge, skills and abilities needed to perform the work (worker-oriented components).
The push for formal training for salespeople coincides with new emphasis on skills training for dislocated workers and people with no college degree. Between 2002 and 2012, the retail industry is projected to add 2.1 million jobs, or 10 percent of all new wage and salary jobs this decade, according to the Bureau of Labor Statistics making it a target for a government program.
Instead of starting a marketing campaign for new employees, partner with us here at the Customer Service Skills Center in an ambitious program to train unemployed or underemployed people looking for new skills -- a largely untapped work force that could prove a bonanza for an industry and your store that is always in need of good workers. See below for the services that we provide.
Current Partners
- Jersey City Episcopal Community Development Corporation
- Hudson County Economic Development Corporation
- Jersey City Economic Development Corporation
- Hudson County Workforce Investment Board
- Hudson County Community College
- Hudson County Department of WOrkforce Development and Family Services
- Jersey City Employment and Training
- New Jersey Department of Labor - One Stop Service Center
- NRF Foundation
Services Provided
For Employers:
- Assessment for National Professional Certification in Customer Service®*
- Literacy-based customer service training
- Computer-based learning programs
- ESL training
- Moderate to intensive classroom training (one day to six weeks)
For Clients:
- Retail Readiness Assessment
- Assessment for National Professional Certification in Customer Service®*
- Literacy-based customer service training
- Computer-based learning programs
- Career counseling
- ESL training
- Moderate to intensive classroom training (one day to six weeks)
- Job placement
- Retention and follow-up programs
- Job fairs
- Internships
For Youth:
- Literacy-based customer service training
- Computer-based learning programs
- Career counseling
- ESL training
- Job fairs
- Internships
- Youth programming
- Job placement assistance
For Community-Based Organizations (CBOs), One-Stops and/or related:
- Retail Readiness Assessment
- Assessment for National Professional Certification in Customer Service®*
- Literacy-based customer service training
- Computer-based learning programs
- Career counseling
- ESL training
- Moderate to intensive classroom training (one day to six weeks)
- Job placement
- Retention and follow-up programs
- Job fairs
- Internships
- Youth programming
Other Services (Provided through partner agency, Dress for Success/Suits for Success):
- Image enhancement program that offers interview suits, confidence boosts and personal makeover services to enhance one’s image for interview appropriate attire and appearance
- A Professional Women’s and Men’s Group (PWG/PMG) for individuals who have completed the program(s) and want to have access to ongoing enrichment training opportunities. The PWG/PMG meet once per month on topics that include:
- Developing a Professional Image
- Workplace Etiquette – The written and unwritten rules of the workplace
- Financial Literacy
- Childcare
- Understanding your Personality
- Life Insurance
- and more
* a fee is applicable
Jersey City Customer Service Skills Center Contact:
Jersey City Customer Service Skills Center
121-125 Newark Ave. 5th Fl, Jersey City, NJ 07302
Nick Micucci, Interim Director, 201-360-4247
Email: nmicucci@hccc.edu
Phone: 201-209-0200
Fax: 201-209-1036
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