| Welcome to WIC
Learning Online Help. Here you can find answers to
frequently asked questions about the WIC Learning Online Course.
If you are unable to find the answer to your question, please
contact us via the ways listed at the end of the page.
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| Frequently
Asked Questions Topics: |
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Registering for the course |
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Receiving continuing education
credits |
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Contacting customer support |
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| Registering
for the course: |
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When I try to register for the course I
receive a message that "...Skillport has not finished initializing
your desktop settings...please try again..." I have tried
multiple times and still receive this message. What do I need
to do to make this work? |
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If you are having difficulty logging in or accessing
the course, please see our Learner
Computer Requirements to make sure your computer and browser
are set-up correctly.
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When I try to create a User ID I receive
an error message that "the User ID you selected is already
in use" however I have not registered for the course yet.
How can this be? |
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This message means that someone else is already
using the User ID you selected. This can happen if you have
a common last name. You will need to select another User ID
(try adding numbers at the beginning or end to make the User
ID more unique).
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When I create a User ID, how come I do
not have the option to create a password? |
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A password will be sent within 1-2
business days to the email address you provided during registration.
If you do not receive your password, send a message to wicworks@nal.usda.gov. |
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| Receiving
continuing education credits: |
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How do I obtain the continuing education
credits that are available from the American Dietetic Association? |
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The first four lessons (12 modules) are approved
for 4 CEU hours for Registered Dietitians (RDs) and Dietetic
Technicians Registered (DTRs). Once you complete the course
with a 70% or higher on each of the 4 tests (1 for each lesson), you can view/print your certificate from the My Report section of the Skillport
homepage (the page that comes up once you log on to the
course). Look under Completed Courses and click on the third icon under the Controls section (it looks like a scroll) to access the certificate. The certificate will serve as your proof of completion
that you can self-report to ADA. The certificate states that
the course is approved for 4 hours.
The Feeding Infants: Nourishing Attitudes and Techniques Lesson
(3 modules) has been approved for 1.5 CEU hours for RDs and
DTRs. Once you complete these three
modules and the test with a score of 70% or higher, select "Certificates"
from the Shortcuts Menu of the Skillport
homepage (the page that comes up once you log on to the
course) for further instructions and to print your certificate.
The certificate will serve as your proof of completion that
you can self-report to ADA.
The Value Enhanced Nutrition Assessment Lesson
(3 modules) has been approved for 1 CEU hour for RDs and
DTRs. Once you complete these three
modules and the test with a score of 70% or higher, select "Certificates"
from the Shortcuts Menu of the Skillport
homepage (the page that comes up once you log on to the
course) for further instructions and to print your certificate.
The certificate will serve as your proof of completion that
you can self-report to ADA.
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How do I obtain the nursing credits that
are available? |
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The first four lessons (12 modules) have been approved
for 3.9 contact hours by the Maryland Nurses Association, which
is accredited as an approver for continuing education in nursing
by the American Nurses Credentialing Center's Commission on
Accreditation.
In order to receive the credit, you must complete both
the course and the course evaluation. Once you complete
the course with a 70% or higher on each of the 4 tests (1 for
each lesson), you can view/print your certificate from the My Report section of the Skillport
homepage (the page that comes up once you log on to the
course). Look under Completed Courses and click on the third icon under the Controls section (it looks like a scroll) to access the certificate.
The Feeding Infants: Nourishing Attitudes and Techniques Lesson
(3 modules) has been approved for 1.5 contact hours by the Maryland
Nurses Association, which is accredited as an approver for continuing
education in nursing by the American Nurses Credentialing Center's
Commission on Accreditation. Once you complete these three modules
and the test with a score of 70% or higher and complete
the evaluation form, select "Certificates"
from the Shortcuts Menu of the Skillport
homepage (the page that comes up once you log on to the
course) for further instructions and to print your certificate.
The Value Enhanced Nutrition Assessment Lesson
(3 modules) has been approved for 1 contact hour by the Maryland
Nurses Association, which is accredited as an approver for continuing
education in nursing by the American Nurses Credentialing Center's
Commission on Accreditation. Once you complete these three modules
and the test with a score of 70% or higher and complete
the evaluation form, select "Certificates"
from the Shortcuts Menu of the Skillport
homepage (the page that comes up once you log on to the
course) for further instructions and to print your certificate.
Please add your address to the bottom of the certificate
and retain for your records. WIC Works staff will be reporting
completions to the credentialing association. The option to
"Evaluate the Course" is available from the "My
Plan" section of the Skillport homepage.
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| Contacting
customer support: |
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For Technical Support (including
problems creating a username/password):
Contact the SkillSoft Technical Support Team
E-mail: support@skillsoft.com
Phone: 1-866-SKIL-HELP (866-754-5435). Available 24 hours a
day, 7 days a week. |
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For questions on course content
and navigation:
Contact the WIC Works Resource System staff
E-mail: wicworks@nal.usda.gov
Phone: 301-504-5414 (8:30-4:30 M-F/EST). |
