FY 2003 Annual Performance Plan

	U.S. Department of Labor

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FY 2003 Annual Performance Plan - Appendix A

Appendix A. FY 2003 Performance Goals, Indicators and Baselines

Outcome Goal 1.1: Increase Employment, Earnings and Assistance

Performance Goal 1.1A
PY 2003: Increase the employment, retention, and earnings of individuals registered under the WIA adult program. PY 2000 – 2002: Same as PY 2003 PY 1999: N/A
Results	PY 2001: N/A PY 2000: The goal was exceeded, based on WIA Quarterly Performance Reports. Of those registered under the WIA adult program and employed in the first quarter after exit, 78% were employed in the third quarter after program exit, with increased average earnings of $3,684. PY 1999: N/A
Indicator	PY 2003: 71% will be employed in the first quarter after program exit; 82% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,475 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit. PY 2002: 70% will be employed in the first quarter after program exit; 80% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,423 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit. PY 2001: 68% will be employed in the first quarter after program exit; 78% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,361 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit. PY 2000: 67% will be employed in the first quarter after program exit; 77% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,264 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit. PY 1999: N/A
Data Source	Workforce Investment Act Standardized Record Data (WIASRD) included in the Enterprise Information Management System (EIMS); UI Wage Records
Baseline	There is no prior experience with this WIA indicator, which is based on the use of UI wage records. PY 2000, the first full year of WIA implementation, constitutes the baseline year for this measure. The performance measure is derived from the agreed upon levels of performance for all States. These measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
Comment	The current FY 1999–2004 Strategic Plan includes the new WIA goal based upon a weighted average of negotiated levels of performance for all States. The goals for PY 2000, PY 2001 and PY 2002 stated in this plan also reflect these negotiated levels for all States. The PY 2003 goal has not yet been negotiated with the States, so the goal reflected is preliminary and continues the trend established by the PY 2000–2002 goals.
Performance Goal 1.1B
PY 2003: Improve the outcomes for job seekers and employers who receive public labor exchange services. PY 1999–2002: Same as 2003.
Results		PY 2000: Achieved for all indicators: 3.2 million (23.6%) of job seekers who received labor exchange services entered employment; The number of job openings listed increased by 26.5% over Program Year 1999, including 7.4 million with State Workforce Agencies and 5.4 million with America’s Job Bank; and 66,564 new employers registered with America’s Job Bank. PY 1999: Achieved for all indicators
Indicator		PY 2003: 58%* of job seekers registered with the public labor exchange will enter employment with a new employer by the end of the second quarter following registration; 72%* of job seekers will continue to be employed two quarters after initial entry into employment with a new employer; The number of job openings listed with the public labor exchange (with both State Workforce Agencies and America’s Job Bank) will increase by 5% over the total for PY 2001, adjusted for economic fluctuations; The number of employers that register with America’s Job Bank will increase by 10% to a total of 286,000; The number of job searches conducted by job seekers from America’s Job Bank will increase by 5% to a total of 195.4 million; and The number of resume searches conducted by employers from America’s Job Bank will increase by 5% to a total of 9.45 million. Indicates new measures for PY 2003 PY 2002: 55%* of job seekers registered with the public labor exchange will enter employment with a new employer by the end of the second quarter following registration; 70%* of job seekers will continue to be employed two quarters after initial entry into employment with a new employer; and The number of job openings listed with the public labor exchange (with both SWAs and AJB) will increase by 5% over the total for PY 2001. PY 2001: 76% of job seekers will have unsubsidized jobs six months after initial entry into employment; and The total number of job openings listed with the public employment service, including both those listed with State Workforce Agencies and those listed directly with America’s Job Bank via the Internet, will increase by 10 percent. PY 2000: Increase by 1 percentage point the share of applicants who receive labor exchange services that enter employment, resulting in more than 3.2 million Employment Service applicants entering employment; Increase by 15%, the total number of job openings listed with the public employment service, including both those listed with State Employment Security Agencies (SESAs) and those listed directly with America’s Job Bank (AJB) via the Internet; and Increase the number of new employers registered with America’s Job Bank from 51,000 to 60,000. PY 1999: Increase by 1 percentage point the share of applicants who receive labor exchange services that enter employment; and Increase by 20%, the total number of job openings listed with the public employment service, including both those listed with State Employment Security Agencies (SESAs) and those listed directly with America’s Job Bank (AJB) via the Internet. *See Comment below.
Data Source		State reports, UI wage records, and AJB Center Reports
Baseline		During PY 2001, DOL will transition to a new Labor Exchange Performance Measurement system. A baseline will be established for the entered employment rate and retention rate goals based on PY 2001 results. Baseline data currently do not exist for the job seeker entered employment and employment retention goals. FY 2000 (PY 1999) data will be the baseline for job openings listed. The baseline was established at 51,000 for the number of new employers registered with America’s Job Bank in PY 1999. A baseline will be established in PY 2002 (based on PY 2001 results) for the percentage of UI claimants who enter employment with a new employer by the end of the second quarter following registration. Baseline data currently do not exist.
Comment		*The indicators for job seekers were revised to be consistent with the new WIA program. ETA is undergoing a transition to a new labor exchange performance measurement system. Currently, there is no statistically valid baseline data for these new measures. Targets reflect very limited test experience with a few volunteer states. PY 2003 will be similar to PY 2002 in that the total number of applicants is likely to remain smaller based on the new methodology for registration. Using the limited test data and some projections of the impact of the formula change, the goals presented in PY 2002 offer a best estimate at benchmarks. The proposed increase for PY 2003 is also speculative, but based on the likelihood that increased services available to customers through One-Stop systems will begin to positively impact the outcomes for a greater percentage of job seekers. The Employment Retention Indicator is a brand new one for the Labor Exchange and has not been a program focus to date. The initial target of 76% was chosen because it mirrored the WIA Title I program target and has no basis in actual experience – experience that Title I programs have had for years in JTPA. The target for PY 2002 of 70% was based on the limited data that was produced in the pilot states. The PY 2003 increase to 72% was set with the idea that some improvement should be expected as States continue to have better tools with which to effectively match job seekers and employers so as to lead to successful long term employment. It should be noted that the Labor Exchange has no capacity to support follow-up services to job seekers who enter employment, which could lead to an improved retention rate. ETA will develop a new methodology for measuring continuous improvement relative to increased listing of job openings that is adjusted to reflect changes in the economy.
Performance Goal 1.1C
PY 2003: Strengthen the registered apprenticeship system to meet the training needs of business and workers in the 21^st Century. PY 2002: Same PY 1999–2001: N/A
Results	FY 1999-2002: N/A
Indicator	FY 2003: Increase the number of new apprenticeship programs over the established baseline by 23%; Increase the number of new businesses involved in apprenticeship over the established baseline by 23%; Increase the number of new apprentices over the established baseline by 27%; and Increase the number of new programs in new and emerging industries – at minimum Information Technology, Health Care and Social Services – over the established baseline by 20%. FY 2002: Increase the number of new apprenticeship programs over the established baseline by 10%; Increase the number of new businesses involved in apprenticeship over the established baseline by 10%; Increase the number of new apprentices over the established baseline by 10%; and Increase the number of new programs in new and emerging industries – at minimum Information Technology, Health Care and Social Services – over the established baseline by 10%.
Data Source	Apprenticeship Information Management System (AIMS)
Baseline	DOL is establishing a baseline for each indicator using the average of FY 1999, 2000, and 2001 data. Current baseline information is the following: New apprenticeship programs: TBD New businesses involved in apprenticeship: TBD New apprentices: TBD New programs in new and emerging industries: TBD
Comment	This is a new goal. The FY 2002 and 2003 indicators listed above are interim targets as the Department works toward achieving the following new four-year strategic goals it has established for Apprenticeship: Increase the number of new programs, new businesses and new apprentices over 4 years. New programs by 50%; New businesses by 50%; and New apprentices by 60%. Increase the number of completers by 65% over 4 years. Increase completers’ earnings gains by 70% over 4 years.* Increase market penetration in new and emerging industries and occupations – at minimum Information Technology, Health Services and Social Services – by 40% over 4 years. *DOL will determine earnings gains by calculating the average difference between starting and ending wage.
Performance Goal 1.1D
FY 2003: Implement new demonstration programs, through grants, designed to develop and test strategies to address the special needs of persons with significant disabilities. In FY 2003: Implement 30 new Olmstead grant projects, targeted at persons with significant disabilities who are institutionalized. Implement 12 youth grant projects (6 of which are new technology skills projects) to assist youth through the One-Stop Centers and the WIA youth programs. FY 2002: Implement 12 demonstration programs, through grants, designed to develop and test strategies and techniques that need to be implemented in order for One-Stop Centers and WIA youth programs to effectively serve persons with significant disabilities. FY 1999–2001: N/A
Results	N/A This was a new goal in FY 2002.
Indicator	Number of demonstration programs implemented
Data Source	Administrative data
Baseline	N/A
Comment	The new Office of Employment Disability Policy will use program evaluation and demonstration programs as key elements for achieving the mission of the office. The demonstration programs will be evaluated and those found successful will be implemented in the WIA youth programs and the One-Stop system.
Performance Goal 1.1E
FY 2003: Increase participation by community and faith-based organizations in the grant application process for WIA Adult programs. FY 1999–2002: N/A
Results	N/A. This is a new goal in FY 2003.
Indicator	FY 2003: Increase in the number of applications from community and faith based organizations as a percentage of total applications received for Adult programs. Target TBD in fall 2002. FY 1999–FY 2002: N/A
Data Source	To be developed
Baseline	New Goal. FY 2002 will constitute the baseline year for this measure. Because there is no comparable baseline, this measure will be reviewed for appropriateness as performance data becomes available.
Comment	In FY 2002, a survey will be conducted of Workforce Investment Areas to determine the mix of service provider applicants including the percentage that are faith- and community-based organizations. This survey will also determine strategies for information gathering.
Performance Goal 1.1F
FY 2003: Increase the employment and retention rate of veteran job seekers registering for public labor exchange services. FY 2002: Same as FY 2003. FY 1999–2001: N/A
Results	FY 1999-2001: N/A
Indicator	FY 2003: 58% of veteran job seekers will be employed in the first or second quarter following registration. 72% of veteran job seekers will continue to be employed two quarters after initial entry into employment with a new employer. FY 2002: * 34% of veteran job seekers will be employed in the first or second quarter following registration
Data Source	State reports and UI wage records.
Baseline	During FY 2002 and FY 2003, DOL will transition to a new Labor Exchange Performance Measurement system. Because there is no comparable baseline, these measures will be regularly reviewed for appropriateness and rigor as performance data become available. A baseline will be established for the entered employment rate and retention rate goals based on FY 2002 and FY 2003 results. Baseline data currently do not exist for the veteran job seeker entered employment and employment retention goals.
Comment	*DOL is undergoing a transition to a new labor exchange performance measurement system. These performance indicators are estimates and will be revised when baseline data become available.
Performance Goal 1.1G
FY 2003: At least 54.5% of veterans enrolled in Homeless Veterans Reintegration Project (HVRP) grants enter employment. FY 2002: At least 54% of veterans enrolled in Homeless Veterans Reintegration Project grants enter employment. A baseline retention rate will be established. FY 2001: At least 50% of veterans enrolled in Homeless Veterans Reintegration Project grants enter employment. FY 1999–2000: N/A
Results	FY 2001: The goal was achieved, with 54% of the veterans enrolled in HVRP entering employment. FY 1999-2000: N/A
Indicator	Percentage of veterans enrolled in Homeless Veterans Reintegration Projects entering employment.
Data Source	Reports submitted by VETS grantees
Baseline	Baseline will be established in FY 2001.
Comment	The HVRP program has had a rapid expansion since FY 1999, with many new grantees. As those grantees gain experience dealing with this hard-to-serve population, performance results are expected to increase.

Outcome Goal 1.2: Increase the Number of Youth Making A Successful Transition to Work

Performance Goal 1.2A
PY 2003: Increase entrance and retention of youth registered under the WIA youth program in education or employment. PY 2000 – 2002: Same as PY 2003. PY 1999: N/A
Results	PY 2000: The goal was substantially achieved (according to preliminary data). Of the 14–18 year-old youth, 47.4% were either employed, in advanced training, post-secondary education, military service or apprenticeships in the third quarter after program exit. Of the 19–21 year-old youth, 74.4% were employed in the third quarter after program exit. PY 1999: N/A
Indicator	PY 2003: 52% of the 14-18 year-old youth who enter the program without a diploma or equivalent, will attain a secondary school diploma or equivalent by the first quarter after exit; 65% of the 19–21 year-old youth will be employed in the first quarter after exit; and 78% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 2002: 51% of the 14-18 year-old youth who enter the program without a diploma or equivalent, will attain a secondary school diploma or equivalent by the first quarter after exit; 63% of the 19–21 year-old youth will be employed in the first quarter after exit; and 77% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 2001: 50% of the 14–18 year-old youth will be either employed, in advanced training, post-secondary education, military service or apprenticeships in the third quarter after program exit; and 75% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 2000: 50% of the 14–18 year-old youth will be either employed, in advanced training, post-secondary education, military service or apprenticeships in the third quarter after program exit; and 73.6% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 1999: N/A
Data Source	State WIA reports included in the Enterprise Information System (EIMS) and Unemployment Insurance wage records
Baseline	Younger Youth Indicator: Preliminary annual report data from Program Year 2000 show a performance of 41% for the younger youth diploma or equivalent attainment rate. The baseline for future goals will be reestablished using a combination of final Program Year 2000 data and preliminary Program Year 2001 data. Older Youth Indicator: Preliminary annual report data from Program Year 2000 show a performance of 65% for the older youth entered employment rate and a performance of 77% for the older youth employment retention rate. The baseline for future goals will be reestablished using a combination of final Program Year 2000 data and preliminary Program Year 2001 data.
Comment	The goals for Program Years 2002 and 2003 are based on limited data available at the end of Program Year 2000 and negotiated levels for all states. It is also important to keep in mind past experience in youth employment and training programs that shows youth traditionally have a harder time staying attached to the workforce than adults. In addition, The Workforce Investment Act encourages a focus on providing longer-term services to the hardest-to-serve, out-of-school youth, which can be the most challenging group to keep attached to the workforce. Therefore, the goals for Program Years 2002 and 2003 may be revised based on actual performance in Program Years 2000, 2001 and 2002 respectively and/or if states renegotiate levels based on actual performance data and other economic factors affecting performance.
Performance Goal 1.2B
PY 2003: Increase participation, retention, and earnings of Job Corps graduates in employment and education. PY 2000 – 2002: Same as PY 2003. PY 1999: Increase participation and earnings of Job Corps graduates in employment and education.
Results	PY 2000: The goal was substantially met. Ninety-one percent of Job Corps graduates got jobs or pursued education at an average hourly wage of $7.97. Sixty-seven percent still had a job or were pursuing education after 90 days. PY 1999: The goal was achieved. 88.3% of Job Corps graduates entered employment or enrolled in education. For those placed in jobs, the average hourly wage was $7.49. 71.3% of graduates continued to be employed or enrolled in education 90 days after their initial placement date.
Indicator	PY 2003: The number of students who attain high school diplomas while enrolled in Job Corps will increase by 20% from PY 2002; 70% of graduates will continue to be employed or enrolled in education six months after their initial placement date; and Graduates with jobs at six months after initial placement will earn average hourly wages of $8.27. PY 2002: 90% of Job Corps graduates will enter employment or be enrolled in education; The number of students who attain high school diplomas while enrolled in Job Corps will increase by 20% from PY 2001; Graduates with jobs will be employed at average hourly wages of $8.20; and 70% will continue to be employed or enrolled in education six months after their initial placement date. PY 2001: 85% of Job Corps graduates will get jobs with entry average hourly wages of $7.25 or be enrolled in education; 70% will continue to be employed or enrolled in education six months after their initial placement date. PY 2000: Increase the percent of Job Corps graduates who get jobs or pursue education to 85%; Those who get jobs will have an average entry wage increase from the previous year and 70% will still have a job or will be pursuing education after 90 days. PY 1999: 75% of Job Corps trainees will get jobs or pursue further education, with those obtaining jobs having an average starting wage of $6.50 per hour.
Data Source	Job Corps Management Information System
Baseline	The educational attainment goal is based upon those students who did not have a high school diploma or General Educational Development (GED) upon entry into Job Corps; Program Year 2001 results serve as the baseline. There is no program data available for the six-month retention and wage goals. The expectation of performance is based on analysis of available information, which pertains to 90 days’ retention. Program Year 2001 results also serve as the baseline for these goals.
Comment	Job Corps targets severely disadvantaged youth with a variety of barriers to self-sufficiency, including deficiencies in education and job skills. To achieve the enhanced quality of placement and job retention required by the Workforce Investment Act, in PY 2003, Job Corps will focus resources on program improvements that enhance the full Job Corps experience for students, from reinforced outreach and admission strategies and center program effectiveness to intensified center and post-center career development support.
Performance Goal 1.2C
PY 2003: Increase retention of Youth Opportunity Grant participants in education, training, or employment. PY 2001 – 2002: Same as PY 2003. PY 1999–2000: N/A
Results	PY 1999–2000: N/A
Indicator	PY 2003: 52% of the 14-18 year-old youth who enter the program without a diploma or equivalent, will attain a secondary school diploma or equivalent by the first quarter after exit; 65% of the 19–21 year-old youth will be employed in the first quarter after exit; and 78% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 2002: 51% of the 14-18 year-old youth who enter the program without a diploma or equivalent, will attain a secondary school diploma or equivalent by the first quarter after exit; 63% of the 19–21 year-old youth will be employed in the first quarter after exit; and 77% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 2001: 50% of the 14–18 year-old participants placed in employment, the military, advanced training, post-secondary education, or apprenticeships will be retained at six months. 70% of the 19–21 year-old participants employed in the first quarter after exit will be employed in the third quarter after program exit. PY 1999 – PY 2000: N/A
Data Source	Youth Opportunity Grant program grantee reports and Unemployment Insurance wage records
Baseline	Younger and Older Youth Indicators: The baselines for these indicators will be established based on performance levels negotiated with Youth Opportunity Grant program sites for Program Year 2001 as well as Program Year 2001 performance data.
Comment	Because the program is still in its early stages, very little outcome data for Program Year 2000 is available. Therefore, the Program Year 2002 and 2003 goals are based on negotiated performance levels with the grantees and preliminary data from the Workforce Investment Act formula funded youth program. These goals may be revised based on actual performance in Program Years 2001 and 2002 and other economic factors affecting performance.
Performance Goal 1.2D
FY 2003: Increase participation by community- and faith-based organizations in the grant application process for WIA Youth programs. FY 1999 – 2002: N/A
Results	N/A. This is a new goal in FY 2003
Indicator	FY 2003: Increase the number of applications from community and faith-based organizations as a percentage of total applications received for Youth programs. Target TBD in fall 2002. FY 1999–FY 2002: N/A
Data Source	To be developed
Baseline	New Goal. FY 2002 will constitute the baseline year for this measure. Because there is no comparable baseline, this measure will be reviewed for appropriateness as performance data becomes available.
Comment	In FY 2002, a survey will be conducted of Workforce Investment Areas to determine the mix of service provider applicants including the percentage that are faith and community-based organizations. This survey will also determine strategies for information gathering.

Outcome Goal 1.3: Improve the Effectiveness of Information and Analysis on the U.S. Economy

Performance Goal 1.3A
FY 2003: Produce and disseminate timely, reliable, and relevant economic information. FY 1999–2002: Same as FY 2003.
Results	FY 2001: The goal was achieved. FY 2000: The goal was substantially achieved. BLS missed the timeliness target for the Employment Cost Index (ECI) and the reliability target for the Producer Price Index (PPI). FY 1999: The goal was not achieved. BLS missed the timeliness targets for the National Labor Force; Employment, Hours, and Earnings; and PPI; and the reliability target for the PPI.
Indicator	Percentage of releases of National Labor Force; Employment, Hours, and Earnings; Consumer Prices and Price Indexes; Producer Prices and Price Indexes; U.S. Import and Export Price Indexes; and Employment Cost Index that are prepared on time; measures of reliability for each Principal Federal Economic Indicator; and BLS Internet site improvement initiative.
Data Source	Office of Publications and Special Studies report of release dates against release schedule of BLS Principal Federal Economic Indicators; News releases for each Principal Federal Economic Indicator; Announcement of new Internet functionality on “What’s new” page.
Baseline	Timeliness measures for FY 1997: National Labor Force (100 percent); Employment, Hours, and Earnings (100 percent); Consumer Prices and Price Indexes (100 percent); Producer Prices and Price Indexes (100 percent); and Employment Cost Index (100 percent). Timeliness measure for FY 2001: U.S. Import and Export Price Indexes (100 percent). Reliability measures: National Labor Force: Number of months that a change of at least 0.25 percentage point in the monthly national unemployment rate will be statistically significant at the 90 percent confidence level = 12. (Baseline is FY 1997.) Employment, Hours, and Earnings: Root mean square error of total nonfarm employment (a measure of the amount of revision) < 70,000. (Baseline is FY 2000.) Consumer Prices and Price Indexes: Number of months that the standard error on the 12-month change in the U.S. City Average All Items CPI-U Index was 0.25 percentage point or less = 12. (Baseline is FY 1999.) Producer Prices and Price Indexes: Percent of domestic output, within the scope of the PPI, that is covered by the PPI: goods produced = 85.1 percent; services produced = 38.8 percent; total production = 52.6 percent. (Baseline is FY 1997.) U.S. Import and Export Price Indexes: (1) Percent of months that the change in the one-month Import Price Index between the first-published and final release is in the range of plus or minus 0.4 percent. (2) Percent of months that the change in the one-month Export Price Index between the first-published and final release is in the range of plus or minus 0.2 percent. (Baseline will be FY 2003.) Employment Cost Index: Number of quarters the change in the Civilian Compensation Less Sales Workers Index was within +0.5 percent at the 90 percent confidence level = 4. (Baseline is FY 1998.) Internet Usage: Improve the BLS Internet site, including (1) access to interactive maps that will improve user understanding of geographically based data series and (2) implementation of content management software that will provide data in a more timely manner; allow for replication of material across different parts of the website; and allow for more consistency of material, thus reducing user uncertainty.
Comment	Since the Internet activity described is a new activity, there is no corresponding FY 1999–2001 results, a FY 2002 measure, or a baseline measure.
Performance Goal 1.3B
FY 2003: Improve the accuracy, efficiency, and relevancy of economic measures. FY 1999–2002: Same as FY 2003.
Results	FY 2001: The goal was not achieved. Four of the six milestones were achieved. The milestones for the American Time Use Survey and the Producer Price Index warehouse construction industry project were not met. Since the performance indicators are the accomplishment of milestones that are specific to the fiscal year, there is no continuity in indicators from year to year, even though the performance goal remained the same. FY 1999-FY 2000: The goal was achieved.
Indicator	Complete conversion of Current Employment Statistics, Job Openings and Labor Turnover Survey, and Current Population Survey data series to the North American Industry Classification System. Begin implementation of a two-year rotation process to update item samples within existing establishments for the Consumer Price Index. Complete a staged implementation of electronic data collection for Consumer Price Index items other than rent. Complete all the system components of the modifications necessary to support the 2004 introduction of annually weighted U.S. Import and Export Price Indexes. Produce measures of labor productivity and unit labor costs for two additional service-producing industries and a measure of multifactor productivity for one additional industry. The BLS Internet Data Collection Facility will be fully operational for at least two of its Principal Federal Economic Indicators.
Data Source	BLS Quarterly Review and Analysis System
Baseline	Since the activities described are new activities, there are no baseline measures.
Comment	Since activities described in all indicators are new activities, there are no corresponding FY 1999–2001 results, FY 2002 measures, or baseline measures.

Outcome Goal 2.1: Increase Compliance with Worker Protection Laws

Performance Goal 2.1A
FY 2003: Covered American workplaces legally, fairly, and safely employ and compensate their workers as indicated by: Improving customer service by increasing the number of complaints resolved within 90 days. Target TBD; baseline being established in FY 2002. Reducing employer recidivism. In FY 2003: Increase the number of reinvestigations without violations - target TBD; baseline being established in FY 2002. Decrease the number of reinvestigations with identical violations - target TBD; baseline being established in FY 2002. Increasing compliance in industries with chronic violations. as indicated in the garment manufacturing industry by: Increase by 3 percentage points the percent of garment homeworker cases in southern California conducted jointly with the State of California. Increase by 2 percentage points the percentage of contractors in southern California that pay all employees on the payroll. Increase by 2 percentage points the number of manufacturers that monitor their contractor shops for compliance in southern California. Increase by 2 percentage points the percentage of contractors that are subject to unannounced visits and payroll reviews in conjunction with monitoring by manufacturers in southern California. Increase by 4 percentage points the level of compliance of new contractors in New York City through compliance education. Increase by 5 percentage points the rate of compliance of those New York City contractors engaged by manufacturers which were previously in violation of the FLSA “hot goods” provision. Increase by 20% the number of New York City cases referred to SOL, the U.S. Attorney, or the New York State Attorney General’s Office for litigation. as indicated in the long-term health care industry by: Increase by 3% the rate of compliance of nursing homes with identified staffing shortages (i.e. staffing less than the nationwide or State average or homes cited for staffing shortages). Increase by 5% the number of employees in nursing homes provided information about their rights and available remedies. Increase by 2% the number of reinvestigated nursing homes without violations. Increase by 2% the percent of employees in the residential living (group home) segment of health care industry paid in compliance with the overtime requirements of the Fair Labor Standards Act. as indicated in agricultural commodities by: Targets TBD, baselines being established in FY 2002. FY 2002: Covered American workplaces legally, fairly, and safely employ and compensate their workers as indicated by: Reducing employer violation recidivism. In FY 2002, establish baselines for: percentage of reinvestigations without violations. percentage of reinvestigations with any violation. percentage of reinvestigations with identical violations. Increasing compliance in industries with chronic violations. as indicated in the garment manufacturing industry by: Increase by 2 percentage points the number of manufacturers that monitor their contractor shops for compliance in Southern California Increase by 2 percent the average number of monitoring components used by manufacturers in monitoring their contractors for compliance in Southern California. Increase by 2 percentage points the percentage of contractors in Southern California that pay all employees on the payroll. Increase by 4 percentage points the level of compliance of new contractors in New York City through compliance education. Increase by 2 percentage points the percentage of contractors in New York City that pay all employees on the payroll. as indicated in the long-term health care industry by: Increase by 6,000 the number of employees of multi-establishment nursing home corporations impacted by corporate proactive steps such as training and self-audit. Increase by 5 percent the number of employers (nursing homes) that were provided compliance assistance information through seminars and other outreach efforts. Establish a baseline of the number of employers in compliance with the recordkeeping requirements of the Fair Labor Standards Act. as indicated in agricultural commodities by: In FY 2002, establish baselines of compliance with the Migrant and Season Agricultural Worker Protection Act (MSPA) provisions of disclosure, wages, housing and transportation and with the child labor provisions of the Fair Labor Standards Act relative to selected agricultural commodities in various locations in the U.S. FY 1999-FY 2001: N/A
Results	FY 1999-2001: N/A
Indicator	FY 2003: Number of complaints resolved within 90 days; Trends in compliance/violation rates by industry (NAICS Code), location, prior contact with DOL and nature of contact such as compliance education or previous investigation; Changes in results of investigations in targeted industries; Trends in numbers of cases referred for litigation; Changes in compliance with certain MSPA provisions (i.e., disclosure, wages, housing and transportation) and with the child labor provisions of the FLSA relative to selected agricultural commodities in various parts of the country. FY 2002: Percentage of investigations without violations; percentage of reinvestigations with repeat violations; and percentage of reinvestigations with recurring violations. Trends in the percent of garment manufacturers that monitor their contractor shops for compliance. Trends in the number of multi-establishment health care corporations that take proactive steps to promote and achieve corporate-wide compliance. .Baseline of compliance with certain MSPA provisions (i.e., disclosure, wages, housing and transportation) and with the child labor provisions of the FLSA relative to selected agricultural commodities in various locations in the U.S.
Data Source	FY 2003: Wage Hour Investigator Support and Reporting Database (WHISARD) Wage Hour Investigator Support and Reporting Database (WHISARD) Wage Hour Investigator Support and Reporting Database (WHISARD); WHD significant activity reports; regional logs and reports on local initiatives; statistically valid investigation-based surveys. FY 2002: Wage and Hour Investigator Support and Reporting Database (WHISARD) for FY 2002. Wage and Hour Investigator Support and Reporting Database (WHISARD) data for garment manufacturer investigations; WHD significant activity reports on health care activities; WHISARD data and regional logs on agricultural activities; statistically-valid investigation-based compliance surveys in defined industries.
Baseline	Baseline to be determined in FY 2002 Baselines to be determined in FY 2002 Baseline to be determined in FY 2002 63% 41% Baseline to be determined in FY 2002 51% Baseline to be determined in FY 2002 Baseline to be determined in FY 2002 41% 340 employees 41% 81% Baselines to be determined in FY 2002 FY 2002: Baselines to be determined in FY 2002. 1. 41%. 5.5 (of a total of 7). 63%. 51%. 52%. 48,000 employees. 2,437 employers. Baselines to be determined in FY 2002. Baselines to be determined in FY 2002.
Comment	Consistent with the Secretary’s goal to ensure that American workers receive a fair day’s wages for a fair day’s work, DOL has developed three distinct but related goals to help ensure that workers are paid and employed in compliance with the minimum wage, overtime, and child labor requirements of the Fair Labor Standards Act and the wage and working conditions requirements of the Migrant and Seasonal Agricultural Worker Protection Act. The goals are (1) to improve customer service by resolving complaints in a more timely manner, (2) to reduce employer recidivism, and (3) to increase compliance in industries with chronic violations. All three goals recognize that the key to ensuring workers’ rights is to focus efforts on the industries and employers with the most persistent and serious violations, and to resolve issues as expeditiously as possible. These goals address difficult and long-standing problems, and will not be resolved quickly or easily. DOL has established goals for FY 2003 that represent key steps to improving customer service and compliance. DOL’s FY 2003 goals were developed based on empirical evidence and experience in these industries, but DOL recognizes that there are economic and other forces beyond its control that may impact its ability to meet its long-range goals. DOL will track progress with an eye towards these extrinsic factors and will make adjustments to its long and short-range targets and strategies as appropriate.
Performance Goal 2.1B
FY 2003: Advance safeguards for union financial integrity and democracy and the transparency of union operations by: Improving timely filing of union annual financial reports that contain information sufficient for public disclosure. In FY 2003, the timely filing of union annual financial reports by unions with annual receipts over $200,000 will increase - target TBD; baseline being established in FY 2002. Extending Labor-Management Reporting and Disclosure Act protections for union financial integrity to a greater number of labor organizations through a more effective use of investigative resources. In FY 2003 the percentage of investigative resources applied to criminal investigation that result in convictions is increased - target TBD; baseline being established in FY 2002. FY 2002: Union financial integrity and democracy and the transparency of union operations are safeguarded, as indicated by: Improvement in the timely filing of union annual financial reports that contain information sufficient for public disclosure. In FY 2002, initiate a new electronic forms application and electronic submission process and establish a baseline for timely filing under the new process. Extending Labor-Management Reporting and Disclosure Act protections for union financial integrity to a greater number of labor organizations through the more effective use of investigative resources. In FY 2002, establish a baseline of the percentage of investigative resources applied to criminal investigations that result in convictions. FY 1999-2001: N/A.
Results	FY 1999 – 2001: N/A
Indicator	Percentage of financial reports of unions with receipts of over $200,000 that are timely filed under the electronic forms application and electronic submission process initiated during FY 2002 and meet the standards for public disclosure availability. Percentage of investigative resources applied to criminal investigations that result in convictions.
Data Source	Labor Organization Reporting System. OLMS Case Data System.
Baseline	To be determined in FY 2002. To be determined in FY 2002.
Comment	Union financial reports must meet certain standards of acceptability before they may be filed for public disclosure access. The new electronic forms and electronic submission system to be implemented in FY 2002 will improve the timeliness, sufficiency, and accuracy of filed reports that enable union members and the public to better monitor union financial activity. The new process, in combination with a continuing program of compliance assistance and liaison, is expected to raise the percent of timely and accurate filings to over 90% by FY 2005. By allocating criminal investigative time to cases with the most prosecutive potential and, where appropriate, redirecting criminal investigative resources to union compliance audits, ESA seeks to maximize its impact in extending LMRDA financial safeguards for union financial integrity to the regulated community.
Performance Goal 2.1C
FY 2003: Increase by 5% (to 2,093) per year the number of closed fiduciary investigations of employee pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected from mismanagement and risk of future loss is reduced. FY 2001 – 2002: Same as FY 2003, except target was to increase 2.5% rather than 5%. FY 2000: Increase by 2.5% both the number of closed investigations of employee pension and health benefits plans where assets are restored (to 819) and the number where prohibited transactions are reversed (to 301). FY 1999: Increase by 2.5% both the number of closed investigations of employee pension and health benefits plans where assets are restored (to 537) and prohibited transactions are corrected (to 241).
Results	FY 2001: The goal was achieved. 1,942 cases where assets were restored, prohibited transactions corrected, participant benefits recovered, or plan assets were protected. FY 2000: The goal was achieved. 1,187 cases where assets were restored and 538 cases where Prohibited Transactions were corrected. FY 1999: Goal was achieved. 958 cases where assets were restored and 389 cases where Prohibited Transactions were corrected.
Indicator	Number of closed civil investigations of employees’ pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, plan assets are protected, or other violations are corrected. FY 2003: Increase to 2,093 FY 2002: Increase to 1,768 FY 2001: Increase to 1,725
Data Source	Enforcement Management Systems
Baseline	The average number of closed civil investigations of employee pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, plan assets are protected, and other violations are corrected for FY 2000-2001 (1,899).
Comment	The protection of plan assetsand correction of ERISA violations is the primary investigative purpose. When plan assets have been potentially endangered by an imprudent act on the part of a plan fiduciary or have otherwise been misused, DOL seeks to have the plan made whole through the restoration of assets.
Performance Goal 2.1D
FY 2003: Increase by 5% (to 651) per year the number of closed fiduciary investigations of employee health and welfare plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected from mismanagement and risk of future loss is reduced. FY 2001 – 2002: Same as FY 2003, except target was to increase 2.5% rather than 5%. FY 1999–2000: N/A
Results	FY 2001: The goal was achieved. 782 cases where assets were restored, prohibited transactions corrected, participant benefits recovered, or plan assets were protected. FY 1999-FY 2000: N/A
Indicator	Number of closed civil investigations of employees’ health and welfare plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, plan assets are protected, or other violations are corrected. FY 2003: Increase to 651 FY 2002: Increase to 349 FY 2001: Increase to 340
Data Source	Enforcement Management Systems.
Baseline	The average number of closed civil investigations of employee health and welfare plans where prohibited transactions are corrected, assets are restored, participant benefits are recovered, plan assets are protected, and other violations are corrected for fiscal years 2000-2001 (590).
Comment	The protection of plan assets and correction of ERISA violations is the primary investigative purpose. When plan assets have been potentially endangered by an imprudent act on the part of a plan fiduciary or have otherwise been misused, DOL seeks to have the transaction corrected to minimize potential loss.

Outcome Goal 2.2: Protect Worker Benefits

Performance Goal 2.2A
FY 2003: Make timely and accurate benefit payments to unemployed workers, facilitate the reemployment of Unemployment Insurance claimants, and set up Unemployment tax accounts promptly for new employers. FY 2002: Same as above. FY 2000 – 2001: Unemployed workers receive fair Unemployment Insurance benefit eligibility determinations and timely benefit payments. FY 1999: N/A
Results	FY 2001: This goal was not achieved. Twenty-five states met or exceeded the minimum performance criterion for benefit adjudication quality (nationwide, 71.1% of all non-monetary determinations were adequate) against the FY 2001 target of 26; and Forty-two states met or exceeded the Secretary’s Standard for intrastate payment timeliness against a target of 48 states (nationally, 90.3% of all intrastate first payments were made within 14/21 days). FY 2000: This goal was substantially achieved. 23 states met or exceeded the minimum performance criterion for benefit adjudication quality against the FY 2000 target of 24 states (nationwide, 70.3% of all non-monetary determinations were adequate, the same as in FY 1999); and 47 states met or exceeded the Secretary’s Standard for intrastate payment timeliness against a target of 47 states (nationally, 89.9% of all intrastate first payments were made within 14/21 days, up from 89.6% in FY 2000). FY 1999: N/A
Indicator	FY 2003: Payment Timeliness: 91% of all intrastate first payments will be made within 14/21 days; Payment Accuracy: Work to improve payment accuracy based on the target set in FY 2002; Facilitate Reemployment: A target will be set based on a baseline established during FY 2002 for the entered employment rate of Unemployment Insurance claimants; and Establish Tax Accounts Promptly: 80% of new employers will receive a determination about their Unemployment Insurance tax liability within 90 days of the end of the first quarter they become liable for the tax. FY 2002: Payment Timeliness: 91% of all intrastate first payments will be made within 14/21 days; Payment Accuracy: In FY 2002, a measure of payment accuracy will be established after consultation with system partners and stakeholders, and a baselines set, to improve Unemployment Insurance Payment Accuracy nationwide. A target for FY 2003 will be set based on that baseline; Facilitate Reemployment: Define a measure of entered employment of Unemployment Insurance claimants and establish a baseline; and Establish Tax Accounts Promptly: 80% of new employers will receive a determination about their Unemployment Insurance tax liability within 90 days of the end of the first quarter they become liable for the tax. FY 2001: Eligibility Determinations Fairness: Increase to 26 the number of states meeting or exceeding the minimum performance criterion for benefit adjudication quality; and Payment Timeliness: Increase to 48 the number of states meeting or exceeding the Secretary’s Standard (minimum performance criterion) for intrastate payment timeliness. FY 2000: Eligibility Determinations Fairness: Increase to 24 the number of states meeting or exceeding the minimum performance criterion for benefit adjudication quality; and Payment Timeliness: Increase to 47 states the number of states meeting or exceeding the Secretary’s Standard (minimum performance criterion) for intrastate payment timeliness. FY 1999: N/A
Data Source	Eligibility Determinations Quality: ETA 9056 Payment Timeliness: 9050 Report Payment Accuracy: Benefit Accuracy Measurement program or ETA 227 report Entered Employment: UI wage records New Status Determinations Timeliness: ETA 581 report
Baseline	FY 2001 (New measures) Payment Timeliness: 89.9% of all intrastate first payments were made within 14/21 days Payment Accuracy: N/A Entered Employment: N/A Establish Tax Accounts Promptly: 79.1% of new employers received a determination about their UI tax liability within 90 days of the end of the first quarter they became liable for the tax FY 2000: Eligibility Determinations Fairness: 23 States met the minimum criterion; nationally, 70.3% of all non-monetary adjudications scored >80 points using the standard review instrument. Payment Timeliness: 47 States met the minimum criterion; nationally, 89.9% of intrastate payments were made within 14/21 days.
Comment	DOL announced new Unemployment Insurance performance goals and indicators for FY 2002 and beyond better to reflect the level of customer service, program integrity, and the extent Unemployment Insurance claimants become reemployed.
Performance Goal 2.2B
FY 2003: Promptly review employer applications for foreign labor certifications. FY 2002: Same as above FY 1999 – 2001: N/A
Results	FY 1999-2001: N/A
Indicator	FY 2003: Process 95% of employer labor condition applications for the H-1B professional/specialty temporary program within seven days of receipt; and The average time required in the ETA’s Regional Offices to process applications received under the new PERM process for permanent alien residency will be reduced to six months. FY 2002: 95% of labor condition applications for the H-1B professional/specialty temporary program will be processed within seven days of receipt. FY 1999-2001: N/A
Data Source	Regional Office Foreign Labor Certification data system (implemented in FY 2001 for the temporary program and in FY 2002 for the permanent alien residency program)
Baseline	Established in Calendar Year 2000, the baseline for the H-1B temporary program is 63% of applications processed within seven days of receipt. The baseline for the permanent program will be established. In FY 1999, the estimated figure was 24 months.
Comment	At present, State Workforce Agencies (SWAs) first process applications for permanent alien certification to ensure absence of adverse impact. ETA regional offices complete the review and then they go to the Immigration and Naturalization Service. SWAs do not report processing times. Starting in FY 2003, regional offices are responsible for the entire review of applications. The new regional data system will enable tracking of processing times and age of unprocessed cases.
Performance Goal 2.2C
FY 2003: Increase by 2% (to $68 million) benefit recoveries achieved through the assistance of Pension Benefit Advisors. FY 2000 – 2002: Same as FY 2003. FY 1999: N/A
Results	FY 2001: The goal was not achieved. The Department recovered $65 million as a result of participant assistance. FY 2000: The goal was achieved. The Department recovered $67 million as a result of participant assistance. FY 1999: N/A
Indicator	The dollar value of benefit recoveries achieved through the assistance of technical assistance staff. FY 2003: Increase to $68 million FY 2002: Increase to $67 million FY 2001: Increase to $66 million FY 2000: Increase to $53 million
Data Source	The Technical Assistance and Inquiries System.
Baseline	Average of the benefit recoveries achieved in Fiscal Years 2000 and 2001 ($ 66 million)
Comment	Represents the amount of dollars returned to participants via the intervention of Benefit Advisers.
Performance Goal 2.2D
FY 2003: Minimize the human, social, and financial impact of work-related injuries for workers and their families. Decrease by 3% from the FY 2001 baseline the average number of production days lost due to disability in the FECA program for United States Postal Service (USPS) cases All other Government cases. Reduce by 5% over the FY 2001 established baseline the average time required to resolve disputed issues in Longshore and Harbor Worker’s Compensation Program contested cases. Increase by 4% over the FY 2001 established baseline the percentage of Black Lung benefit claims filed under the revised regulations for which, following an eligibility decision by the district director, there are no requests for further action from any party pending one year after receipt of the claim. For Initial Processing of claims for benefits in the Energy Program: 80% of claims of Department of Energy (DOE) employees, or of contractors employed at DOE facilities, are processed within 120 days. 80% of claims of employees of Atomic Weapons Employers (AME) and Beryllium Vendors are processed within 180 days. For processing of Requests for Hearings in the Energy Program: 80% of Final Decisions in Approved Claims or No-Contest Denials are issued within 75 days from issuance of the Recommended Decision. 80% of Final Decisions in Reviews of the Written Record are issued within 75 days of the Request for Review of Written Record. 80% of Final Decisions in Formal Hearings are issued within 250 days of the Request for Hearing. Through use of Periodic Roll Management, produce $145 million in cumulative first-year savings (FY 1999-2003) in the FECA program. Reduce the overall average medical service costs per case (adjusted for inflation) in the FECA program by .75% versus the FY 2000 baseline. FY 2002: Minimize the human, social, and financial impact of work-related injuries for workers and their families. Decrease by 2% from the FY 2001 baseline the average number of production days lost due to disability in the FECA program for United States Postal Service (USPS ) cases All other Government cases. Reduce by 2% over the baseline the average time required to resolve disputed issues in Longshore and Harbor Worker’s Compensation Program contested cases. Increase by 2% over the FY 2001 established baseline the percentage of Black Lung benefit claims for which, following an eligibility decision by the district director, there are no requests for further action from any party pending one year after receipt of the claim. For Initial Processing of claims for benefits in the Energy Program: 75% of claims of Department of Energy (DOE) employees, or of contractors employed at DOE facilities, are processed within 120 days. 75% of claims of employees of Atomic Weapons Employers (AME) and Beryllium Vendors are processed within 180 days. For processing of Requests for Hearings in the Energy Program: 75% of Final Decisions in Approved Claims or No-Contest Denials are issued within 75 days from issuance of the Recommended Decision. 75% of Final Decisions in Reviews of the Written Record are issued within 75 days of the Request for Review of Written Record. 75% of Final Decisions in Formal Hearings are issued within 250 days of the Request for Hearing. Through use of Periodic Roll Management, produce $122 million in cumulative first-year savings (FY 1999-2002) in the FECA program. Reduce the overall average medical service costs per case (adjusted for inflation) in the FECA program by .5% versus the FY 2000 baseline. FY 2001: 1. 2% reduction from the FY 2000 baseline in the average number of production days lost due to disability. 2. Establish performance baseline and begin data collection for performance tracking. 3. Establish a baseline by the end of FY 2001. 4. - 5. N/A. 6. Produce $95 million in cumulative first-year savings. 7. Reduction in the average annual cost for physical therapy and psychiatric services by 1%through focus reviews of services charged. (Note: This intermediate goal will assist the agency in developing strategies to reach the overall cost reduction goal. Reduction of overall average medical costs will be measured against a FY 2000 baseline.) FY 2000: 1. Reduce to 173 days (QCM cases only); establish baseline for all cases. 2. Complete system programming for entering and generating goal-related data and establish a baseline against which to measure performance. 3. Finalize and implement new regulations. Develop materials to provide all parties with information about the revised claims development and adjudication process. 4. - 5. N/A 6. Produce $66 million in cumulative first-year savings. 7. Save an additional $5 million over FY 1999 compared to amounts charged through full-year implementation of fee schedules for inpatient hospital and pharmacy services. FY 1999: 1. Reduce to 178 days (QCM cases only). 2. Complete the process of defining a case resolution. 3. Implement initial findings package designed to more effectively provide all parties with information about decisions made on individual claims. 4. -5. N/A 6. $19 million in first-year savings. 7. Save 19% versus amounts billed for FECA medical service subject to fee schedules.
Results	FY 2001: The goal was not met. Complete 4^th quarter results were not available, since the deadline for submission of continuation-of-pay period data from the Federal agencies was October 31. Results from three quarters of available data showed that thus far in FY 2001 the goal was not being met. The FY 2000 baseline is 68.1 days, and the FY 2001 target was 66.7. The overall government-wide average LPD for the first three quarters was 75.2, a 10.4% increase. This new goal consists of time lost during the initial 45-day, or continuation-of-pay period, while the claim remains in the jurisdiction of the Federal agency employer, and LPD in FECA cases within the first year of the beginning of wage-loss benefits. N/A N/A N/A N/A This goal was exceeded. PRM produced an additional $31 million in first-year savings in FY 2001, bringing cumulative total first-year savings to $103 million. The goal was not met. Average cost per case for Psychiatric services were reduced by nearly 3% over FY 2000; for Physical Therapy services, however, average cost increased by 4.5% (adjusted for inflation). For Psychiatric cases, the decline in average case costs was due, in part, to application of stricter guidelines over approval of services in the FECA district offices; Despite an increase in average costs for Physical Therapy cases, Focus Reviews conducted in late FY 2001 demonstrated the potential for savings in this service category: 121 of 842 high-cost cases were identified for adjustment of service limits. FY 2000: This goal was exceeded. Average lost production days (LPD) measured for Quality Case Management cases in FY 2000 was 164 days. This represented a shortening of the average time away from work of 25 days when compared to the FY 1997 baseline year. The reduction also equated to a $17.7 million savings in compensation costs. This goal was substantially met. System programming was completed and data collected started. However, goal refinement at mid-year required extending the data collection period to a full year to ensure an inclusive baseline. The target for establishing a baseline was extended to May 2001. This goal was substantially met. - 5. N/A. This goal was exceeded. Cumulative first-year savings for FY 1999-2000 were $72 million. PRM productivity remained higher than expected. One-half of all reviews in FY 2000 resulted in either an adjustment to continuing benefit amounts or a termination of benefits. This goal was exceeded. The FECA program saved $34.5 million (61% over target) using fee schedules for Inpatient and Pharmacy services. The result was due, in large part, to a 37% increase in charges for these services. This was consistent with the 32% overall increase in charges subject to fee schedules (including Outpatient Hospital and Physician charges) in FY 2000. FY 1999: This goal was exceeded. Average lost production days for cases measured in FY 1999 was 173 days against a target of 178 days. This was nearly a 9% reduction compared to the FY 1997 baseline. The 16-day reduction compared to the FY 1997 baseline represented a savings in compensation benefits of $9.6 million for the cases measured. By September 30, a definition of "case resolution" was developed and distributed to program district directors and OWCP regional directors. The program implemented part of its revised initial findings package in July 1999. The remainder of the findings package was awaiting finalization of the new regulations. - 5. N/A The goal was exceeded. PRM case review actions produced an additional $20.8 million in FECA compensation benefit savings. Both the original and revised goals were exceeded. The original goal was to save $10.67 million against amounts billed for inpatient hospital and pharmacy services subject to new fee schedules, and through specialized review for improper billings for physician/professional services. The new fee (which became effective January 1999) alone exceeded the target by 54%, and produced $16.5 million in savings. Implementation of medical bill review was delayed and the full complement of Medical Coding Specialists was not brought on board and trained until September 1999. No savings resulted from bill review.
Indicator	Average number of days lost due to workplace injuries per employed Federal civilian worker. The measurement consists of time lost during the initial 45-day, continuation-of-pay period while the claim remains in the jurisdiction of the Federal agency employer, plus LPD within the first year of the beginning of wage-loss benefits under the FECA following COP. The average number of days elapsed between the date a dispute is received in a Longshore case from any party and the date that the dispute is resolved. Percentage of claims filed which are subject to the new Black Lung regulations on which no requests for further proceedings (reconsideration, modification, informal conference, formal hearing) are pending one year after receipt of the claim by the program. The percent of claims processed by the Energy Employees Compensation Program, which reach initial completion within the relevant timeframe measured in calendar days from the date of receipt of the claim by the program to the status date indicating completion of initial processing. Completion of initial processing includes: 1) Issuance of Recommended Acceptance in Radiation Exposure Compensation Act (RECA) claims; 2) Issuance of Recommended Denials; 3) Issuance of Form EE15 in non-RECA accepted claims; or 3) Referral of a claim to the National Institutes for Safety and Health. The percent of all final Decisions issued within the relevant timeframe as measured in calendar days from the date of: The issuance of the Recommended Decision to the Final Decision in Approved Claims or no-Contests Denials; The receipt of the request for Review of the Written Record to the date of the Final Decision; or The receipt of Request for Hearing to the date of issuance of the Final Decision. The fiscal year amount of total periodic payment (compensation benefit) reductions in PRM universe cases. Overall average medical cost per case, after adjustment for inflation, for all cases receiving medical services.
Data Source	Federal Employees’ Compensation Act (FECA) data systems; Federal agency payroll offices; Office of Personnel Management employment statistics Longshore Case Management System. Black Lung Automated Support Package. - 5. Energy Program Case Management System Periodic Roll Management System; FECA Automated Compensation Payment System. FECA Medical Bill Pay System.
Baseline	Interim baseline for Quality Case Management (QCM) cases only: FY 1997 actual – 189 workdays. FY 2000 baseline: 68.1workdays. FY 2001 actual results will serve as new baselines: preliminary results are 119 days for USPS, and 54.1 days for All Other Agencies. An average of 232 days elapsed nationwide between the dispute receipt date and the dispute resolution date. 66.5% of Black Lung benefit claims, following an eligibility decision by the district director, had no requests for further action from any party pending one year after receipt of the claim: developed using data collected over the past decade from claims subject to the old regulations. This is a new measure for FY 2002. While target levels have been established, the actual performance results in FY 2002 will serve as the baseline for this measure. This is a new measure for FY 2002. While target levels have been established, the actual performance results in FY 2002 will serve as the baseline for this measure. For all cases with benefit actions in the measurement year, the periodic payment amount paid at time of their entry into the PRM universe, compared to the periodic payment amount after benefit reduction. The methodology for measuring savings from compensation benefit adjustments and terminations was revised in FY 2000 to coincide with PRM’s integration into permanent operations. PRM savings for performance reporting were previously derived by comparing total FECA program benefit reductions in all cases, including PRM cases, in the measurement year, to total reductions produced in the baseline year but not counting PRM case reductions. Overall Average Medical Cost Baseline: Average annual cost per case in FY 2000 for all cases receiving medical services.
Comment	LPD is one of several goals within the joint, OSHA/ESA Federal Employees Health and Safety Initiative to increase Federal workplace safety rates and speed recovery and return to work. In light of widespread public health incidents subsequent to the anthrax events involving postal workers, and because USPS is excluded from OSHA’s Federal safety initiative since it is regulated as a private sector entity, this goal has been bifurcated to measure LPD for USPS cases for all other Federal agencies separately. Post-Sept. 11, 2001 impacts on the USPS, including overall reductions in mail volume, resulted in higher LPD during FY 2001, and that trend is expected to be difficult to reverse. Accordingly, we believe FY 2001 is a more appropriate baseline against which to measure future performance. (FY 2001 preliminary results are 117.1 days for USPS and 56.4 days for All Other Agencies. Determination of final results is awaiting publication by the Office of Personnel Management of 4^th Quarter FY 2001 Federal employment data.) Reducing the average time required to resolve disputed issues reflects increased cooperation among the parties and increased voluntary compliance with Longshore statutes and procedures. This performance target will capture the results of program efforts to reduce utilization of the extended hearings and appeals processes by raising the quality of medical evidence and clarity of decisions in the initial stages of the decision making process under the revised regulations. OWCP transfers non-Special Exposure Cohort (SEC) cancer claims to the National Institute for Occupational Safety and Health NIOSH to document radiation exposure histories and dosage levels. Upon completion of the dose reconstruction, OWCP continues adjudication of the claim. “Completion of initial processing” indicates a point common to all claim categories at which the Energy program has made a determination of covered employment and covered illness. For claims other than non-SEC cancers, this determination results in a decision to award or deny claims. Beyond completion of initial processing, additional decision points reside with the claimant or NIOSH prerequisite to issuance of a formal Recommended Decision. These performance indicators remain provisional while the recently implemented Energy program completes a process of understanding the volume and nature of potential workloads, assessing work flow and resource requirements, testing work processes, and determining optimal output performance standards. Timeframes include decision points/actions by the claimant (e.g., “no contest denials” cannot be completed until the claimant’s 60-day response period has passed). Periodic Roll Management has proven highly successful in identifying potential for return to work and resolving cases leading to greater savings in benefit compensation (an additional $317 million between 1992 and 1998). In FY 1999, Congress appropriated resources to fully staff all offices and integrate PRM into FECA program operations. This is accelerating savings in Federal workers’ compensation costs, and increasing the potential for returning workers to employment after recovery from an injury. Note: decisions on cases under PRM review often result in adjustment or termination of benefits. On a case-by-case basis, and beginning with the first payment cycle after the benefit action, savings are scored for the remainder of the measurement (fiscal) year, producing the first-year savings for the case. First-year savings for all cases in the measurement year are then combined producing the total first-year savings. The cumulative sum of first-year savings is matched against the goal as stated for each measurement year. The FECA program uses Fee Schedules to set payment levels for standard categories of billed medical services. A special automated bill review, the Corrective Coding Initiative (CCI) identifies medical providers’ duplicate and abusive billing practices, and facilitates evaluation and resolution of questionable bills before payment is authorized. Focus Reviews identify proper treatment or payments for selected medical services provided and matched to medical condition. These mechanisms, along with procedural changes and other quality controls, will result in overall reduction of program medical costs. ESA will pursue its goal to reduce the average cost of Total Medical services in FY 2003, but has postponed its goal to reduce average costs for specific medical service types, although review of selected service categories will continue.
Performance Goal 2.2E
FY 2003: PBGC will provide accurate and timely payments to the beneficiaries and businesses it serves, including (1) paying eligible beneficiaries an estimated lump sum payment within one year of trusteeing the pension plan; (2) minimizing the number of erroneous benefit payments; (3) beginning accurate benefit payments within 60 to 90 days of receipt of a completed application; and (4) refunding pension fund overpayments to businesses within ninety days of a request. FY 1999-2002: N/A
Results	N/A
Indicator	Accurate and timeliness of payments to the beneficiaries and businesses PBGC serves
Data Source	To be determined
Baseline	To be determined
Comment	PBGC’s focus in recent years has been on reducing the average time to issue benefit determinations that tell participants in PBGC-trusteed pension plans what benefits PBGC guarantees for them. This performance goal will be reached in FY 2002, and in FY 2003 PBGC will turn its attention to a new performance goal addressing the Administration’s reform initiative to pay benefits in a timely manner. This new focus will have four parts: (1) payment of estimated lump sum pensions within one year of PBGC’s trusteeship; (2) minimizing the number of erroneous benefit payments; (3) commencing accurate benefit payments within 60 to 90 days of application; and (4) prompt refunding of pension fund overpayments to businesses. During FY 2002, PBGC will define these new elements of its performance goal, identify baseline values for each, and set annual targets for the next five years.

Outcome Goal 2.3: Increase Employment and Earnings for Retrained Workers

Performance Goal 2.3A
PY 2003: Increase the employment, retention, and earnings replacement of individuals registered under the WIA dislocated worker program. PY 2000 – 2002: Same as PY 2003. PY 1999: N/A
Results	PY 2001: N/A PY 2000: The goal was exceeded, based on the WIA Quarterly Performance Reports. The program achieved an entered employment rate of 75 percent, a six-month retention rate of 83 percent and an earnings replacement rate of 95 percent. PY 1999: N/A
Indicator	PY 2003: 78% will be employed in the first quarter after program exit. 88% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 98% of their pre-dislocation earnings. PY 2002: 78% will be employed in the first quarter after program exit. 88% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 98% of their pre-dislocation earnings. PY 2001: 73% will be employed in the first quarter after program exit. 83% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 91% of their pre-dislocation earnings. PY 2000: 71% will be employed in the first quarter after program exit. 82% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 90% of their pre-dislocation earnings.
Data Source	Workforce Investment Act Standardized Record Data (WIASRD) included in the Enterprise Information Management System (EIMS); UI Wage Records
Baseline	There is no prior experience with these WIA indicators, which are based on the use of UI wage records. PY 2000, the first full year of WIA implementation, constitutes the baseline year for this measure. The performance measure is derived from the agreed upon levels of performance for all States. These measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
Comment	The current FY 1999–2004 Strategic Plan includes the new WIA goal based upon a weighted average of negotiated levels of performance for all States. The goals for PY 2000 and PY 2001 stated in this plan also reflect these negotiated levels for all States. The PY 2002 and 2003 goals have not yet been negotiated with the States, so the goal reflected is preliminary and continues the trend established by the PY 2000 – 2001 goals.
Performance Goal 2.3B
FY 2003: Increase the employment, retention, and earnings replacement of workers dislocated in important part because of trade and who receive trade adjustment assistance benefits. FY 2001 – 2002: Same as FY 2003. FY 1999–2000: N/A
Results	FY 2001: The goal was substantially achieved, according to preliminary data covering the first three quarters of FY 2001. Sixty-six percent of participants were employed in the first quarter after program exit, and 90% of those were still employed in the third quarter after program exit with 88% of pre-dislocation wages. FY 1999-2000: N/A
Indicator	FY 2003: 78% will be employed in the first quarter after program exit; 88% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the third quarter after program exit will earn, on average, 90% of their pre-separation earnings. FY 2002: 78% will be employed in the first quarter after program exit; 88% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the third quarter after program exit will earn, on average, 90% of their pre-separation earnings. FY 2001: 73% will be employed in the first quarter after program exit; 80% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will earn, on average, 82% of their pre-separation earnings. FY 1999–FY 2000: N/A
Data Source	TAPR (Trade Act Participant Report) included in the Enterprise Information Management System (EIMS)
Baseline	New Goal. FY 2001 constitutes the baseline year for this measure. Because there is no comparable baseline, these measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
Comment	Beginning in FY 2001, the TAA/NAFTA program’s performance measures were restructured to conform to WIA and align more closely with the dislocated worker goals.

Outcome Goal 3.1: Reduce Workplace Injuries, Illnesses, and Fatalities

Performance Goal 3.1A
FY 2003: Reduce the number of mine fatalities by 15% annually, and reduce the nonfatal injury incidence rate by 26% below the projected baselines. FY 2002: Reduce the number of mine fatalities by 15% and non-fatal injury incidence rate by 17% below the projected baseline. FY 1999–FY 2001: Reduce the number of mine fatalities and the non-fatal injury rate to below the average for the previous five years.
Results	FY 2001: The goal was achieved. Fatalities: Average FY 1996-2000 = 89; FY 2001 = 71 Nonfatal-days-lost incidence rate: Average FY 1996-2000 = 3.65; FY 2001 = 3.31 FY 2000: The goal was substantially achieved. Fatalities: Average FY 1995-1999 = 89; FY 2000 = 88* Nonfatal-days-lost incidence rate: Average FY 1995-1999 =3.83; FY 2000 = 3.46 * In August 2001, a fatality in FY 2000 was deemed not chargeable, thus reducing the number from 89 to 88. FY 1999: The goal was achieved. Fatalities: FY 1994–1998 Average = 92; FY 1999 = 82 Nonfatal-days-lost incidence rate: FY 1994–1998 Average = 4.07; FY 1999 = 3.51
Indicator	The number of mining fatalities: The mining industry nonfatal-days-lost injury incidence rate.
Data Source	Mine Accident, Injury, and Employment information mine operators and contractors report to MSHA under Title 30 Code of Federal Regulations Part 50.
Baseline	FY 2003 performance evaluation will be based on actual numbers in FY2000: Fatalities = 88 Nonfatal-days-lost incidence rate = 3.46
Comment	The goals, indicators and baselines, revised in FY 2002, will be continued in FY 2003 in order to create a greater impact towards lowering fatalities and injuries through partnerships with the mining community, states and MSHA.
Performance Goal 3.1B
FY 2003: Reduce the percentage of respirable coal dust samples exceeding the applicable standards by 5% for designated occupations and reduce the percentage of silica dust samples in metal and nonmetal mines exceeding the applicable standards by 5% for high risk occupations; reduce the percentage of noise exposures above the citation level in all mines by 5%; and reduce the number of citations/orders for the diesel particulate matter regulation cited in mines. FY 2002: Reduce the percentage of respirable coal dust samples exceeding the applicable standards by 5% for designated occupations; reduce the percentage of silica dust samples in metal and nonmetal mines exceeding the applicable standards by 5% for high risk occupations; and reduce the percentage of noise exposures above the citation level in all mines by 5%. FY 1999–2001: Reduce by 5% the percentage of coal dust and silica dust samples that are out of compliance for coal mines and metal and nonmetal high risk mining occupations, respectively.
Results	FY 2001: The goal was achieved. Coal Dust goal: 5% reduction; Target: 11.1%; Actual: 10.2% reduction Silica Dust goal: <80% index points: Actual 64% index points FY 2000: The goal was achieved. Coal dust goal: 5% reduction; Target: 11.7%; actual: 11.2% reduction Silica dust goal: <85 index points; actual: 65.3 index points FY 1999: The goal was achieved. Coal dust goal: 5% reduction; actual: 11.6% reduction Silica dust goal <90 index points; actual: 75.1 index points.
Indicator	Percent samples out of compliance with the respirable coal mine dust standard for designated occupations and the percent of silica dust samples for high risk occupations that are out of compliance with the metal and nonmetal mines standard.
Data Source	Dust samples collected by MSHA inspectors. Coal Mine Safety and Health Management Information System and Metal and Nonmetal Mine Safety and Health Management Information System
Baseline	Baseline will be based on samples collected in FY 2001 for dust goals, FY 2000 and FY 2001 for noise goals, and baseline for the diesel particulate matter will be data collected in FY 2002.
Comment	Respirable dust is one of the three major health hazards to miners. Prevention of pneumoconiosis (black lung disease) and silicosis is a priority health initiative.
Performance Goal 3.1C
FY 2003: Reduce three of the most significant types of workplace injuries and causes of illnesses by 15% annually. FY 2002: Reduce three of the most significant types of workplace injuries and causes of illnesses by 15% annually. FY 2001: Reduce three of the most significant types of workplace injuries and causes of illnesses by 11% [from baseline]. FY 2000: Reduce three of the most significant types of workplace injuries and causes of illnesses by 7% [from baseline]. FY 1999: Reduce three of the most prevalent workplace injuries and causes of illnesses by 3% [from baseline] in selected industries and occupations.
Results	FY 2001: The goal was not achieved. Silica: Decreased by 87% Lead: Increased by 21% Amputations* FY 2000: The goal was achieved. Silica: Decreased by 59% Lead: Decreased by 36% Amputations* FY 1999: The goal was achieved. Silica: Decreased by 70% Lead: Decreased by 48% Amputations: Decreased by 19% (CY 1997‑1999)
Indicator	Silica: Percent change in average silica exposure severity Lead: Percent change in average lead exposure severity Amputations: Percent change in rate of amputations
Data Source	OSHA Integrated Management Information System (IMIS) (Silica and Lead) Bureau of Labor Statistics Annual Survey of Occupational Injuries and Illnesses (Amputations)
Baseline	Baseline for silica and lead will be based on samples collected in FY 2002. The amputation baseline will be the CY 2000-2002 amputation rate data.*
Comment	Silica: OSHA will measure average silica exposure severity in establishments where OSHA has silica-related interventions. Lead: OSHA will measure average lead exposure severity in establishments where OSHA has lead-related interventions. Amputation: A three-year moving average is used to reduce fluctuations in order to highlight trends in the performance measures. * CY 2000 BLS Annual Survey of Occupational Injury and Illness characteristic data for amputations will be available in April 2002 , CY 2001 data will be available in April 2003, and CY 2002 data will be available in April 2004 ** Average exposure severity calculated by averaging the exposures measured for each inspection, then taking the average for all inspections.
Performance Goal 3.1D
FY 2003: Reduce injuries and illnesses by 10 % annually in four industries characterized by high-hazard workplaces. * FY 2002: Reduce injuries and illnesses by 10% annually in four industries characterized by high-hazard workplaces. FY 2001: Reduce injuries/illnesses by 11% [from baseline] in five industries characterized by high-hazard workplaces. FY 2000: Reduce injuries and illnesses by 7% [from baseline] in five industries characterized by high-hazard workplaces. FY 1999: Reduce injuries and illnesses by 3% [from baseline] in five industries characterized by high-hazard workplaces.
Results	FY 2001: Results not available yet. FY 2000: The goal was achieved. Shipyard industry: Decreased by 23% * Food processing industry: Decreased by 16% * Nursing home industry: Decreased by 10% * Logging industry: Decreased by 31% * Construction industry: Decreased by 17% * FY 1999: The goal was achieved. Shipyard industry: Decreased by 28%** Food processing industry: Decreased by 15% Nursing home industry:Decreased by 6% Logging industry: Decreased by 26% Construction industry: Decreased by 19%**
Indicator	Shipyards, meat products, and nursing homes: Percent change in lost workday injury/illness (LWDII) rates in industries per 100 full-time workers Construction: Percent change in lost workday injury rate per 100 full-time workers in the construction industry
Data Source	Bureau of Labor Statistics Annual Survey of Occupational Injuries and Illnesses
Baseline	Shipyards, meat products, and nursing homes: CY 2002 lost workday injury/illness (LWDII) rate per 100 full-time workers Construction: CY 2002 lost workday injury rate per 100 full-time workers in the construction industry
Comment	* BLS will be instituting the North American Industry Classification System (NAICS) in its occupational injury and illness programs beginning with CY 2003. This conversion to NAICS will cause a “break in series” for both OSHA and BLS and will affect virtually all trend data involving industry classification, effectively requiring a new start to virtually all industry trend series, i.e., a new start for the industry and establishment performance goals for OSHA. CY 2001 BLS lost workday injury and illness rate data will be available in December 2002, and CY 2002 data will be available in December 2003. * CY 2000 BLS data **** CY 1997-1999 BLS data.
Performance Goal 3.1E
FY 2003: Reduce injuries and illnesses (LWDII) by 20% in at least 125,000 workplaces where OSHA initiates an intervention. (This goal will be completed in FY 2003.) FY 2002: Reduce injuries and illnesses (LWDII) by 20% in at least 100,000 workplaces where OSHA initiates an intervention. FY 2001: Reduce injuries and illnesses (LWDII) by 20% in at least 75,000 workplaces where OSHA initiates an intervention. FY 2000: Reduce injuries and illnesses (LWDII) by 20% in at least 50,000 workplaces where OSHA initiates an intervention. FY 1999: Reduce injuries and illnesses (LWDII) by 20% in at least 25,000 workplaces where OSHA initiates an intervention.
Results	FY 2001: The goal was achieved. Lost workday injury and illness (LWDII) rates were reduced by 20% in 88,850 workplaces. * FY 2000: The goal was achieved. Lost workday injury and illness (LWDII) rates were reduced by 20% in 67,900 workplaces. * FY 1999: The goal was achieved. Lost workday injury and illness (LWDII) rates were reduced by 20% in 50,100 workplaces. **
Indicator	The number of workplaces where OSHA intervened and LWDII rates were reduced by 20%.
Data Source	OSHA Data Initiative (ODI) OSHA Integrated Management Information System (IMIS) Bureau of Labor Statistics Annual Survey of Occupational Injuries and Illnesses
Baseline	Will vary depending on when the intervention occurs; tracking began with FY 1995 interventions
Comment	* Results based on an analysis by a researcher from Clark University. ** Results based on an analysis conducted by researchers from the University of Pittsburgh and Clark University.
Performance Goal 3.1F
FY 2003: Decrease fatalities in the construction industry by 15% [from baseline], by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). * FY 2002: Decrease fatalities in the construction industry by 15% [from baseline], by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). FY 2001: Decrease fatalities in the construction industry by 11% [from baseline], by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). FY 2000: Decrease fatalities in the construction industry by 7%, [from baseline] by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). FY 1999: Decrease fatalities in the construction industry by 3% [from baseline], by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries).
Results	FY 2001: Results not available yet. FY 2000: The goal was achieved. Fatalities decreased by 12%.* FY 1999: The goal was not met. Fatalities were decreased by 2%.****
Indicator	Percent change in the rate of fatalities
Data Source	Bureau of Labor Statistics Census of Fatal Occupational Injuries
Baseline	Rate of fatal occupational injuries: 14.7 per 100,000 workers for CY 1995
Comment	* BLS will be instituting the North American Industry Classification System (NAICS) in its occupational injury and illness programs beginning with CY 2003. This conversion to NAICS will cause a “break in series” for both OSHA and BLS and will affect virtually all trend data involving industry classification, effectively requiring a new start to virtually all industry trend series, i.e., a new start for the industry and establishment performance goals for OSHA. CY 2001 BLS Census of Fatal Occupational Injuries data will be available in August 2002. * CY 2000 BLS Census of Fatal Occupational Injuries data. **** CY 1997-1999 BLS Census of Fatal Occupational Injuries data.

Outcome Goal 3.2: Foster Equal Opportunity Workplaces

Performance Goal 3.2A
FY 2003: Federal contractors achieve equal opportunity workplaces as indicated by: Improving the equal employment opportunity performance of federal contractors and subcontractors within industries where data indicate the likelihood of equal employment opportunity problems is greatest. In FY 2003, contractors in SIC Group 50 and SIC Group 87 that participate in specified DOL/OFCCP compliance assistance activities and are subsequently evaluated will have: Better EEO performance in selection system evaluations as indicated by less severe Case Management Systems (CMS) closure types than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2003 DOL/OFCCP will improve by an additional one (1) percent the rate of compliance findings over the baseline for SIC 50 and SIC 87, for a cumulative improvement of two (2) percent. Better EEO performance in selection system evaluations as indicated by less severe violations or deficiencies than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2003 DOL/OFCCP will reduce by an additional one (1) percent the rate of findings of severe violations from the baseline for SIC 50 and SIC 87, for a cumulative reduction of two (2) percent.. Better EEO performance in selection system evaluations as indicated by evaluation type than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2003 DOL/OFCCP will increase by an additional one (1) percent the rate of focused and offsite compliance evaluation types over the baseline for SIC 50 and SIC 87, for a cumulative improvement of two (2) percent. Improving the equal employment opportunity performance of federal contractors and subcontractors that have had prior contact with DOL/OFCCP through evaluations, outreach, or technical assistance. In FY 2003, contractors and subcontractors that are selected for evaluation, outreach, or compliance assistance activities will have: Better EEO performance in selection system evaluations as indicated by less severe CMS closure types than contractors that did not have prior contact with DOL/OFCCP. In FY 2003 DOL/OFCCP will improve by an additional one (1) percent the rate of compliance findings over the baseline for all supply and service closures, for a cumulative improvement of two (2) percent. Better EEO performance in selection system evaluations as indicated by less severe violations or deficiencies than contractors that did not have prior contact with DOL/OFCCP. In FY 2003 DOL/OFCCP will reduce by an additional one (1) percent the rate of findings of severe violations from the baseline, for a cumulative reduction of two (2) percent. Better EEO performance in selection system evaluations as indicated by evaluation type than contractors that did not have prior contact with DOL/OFCCP. In FY 2003 DOL/OFCCP will increase by an additional one (1) percent the rate of focused and offsite compliance evaluation types over the baseline, for a cumulative improvement of two (2) percent. FY 2002: Federal contractors achieve equal opportunity workplaces as indicated by: Improving the equal employment opportunity performance of federal contractors and subcontractors within industries where data indicate the likelihood of equal employment opportunity problems is greatest. In FY 2002, contractors in SIC Group 50 and SIC Group 87 that participate in specified DOL/OFCCP compliance assistance activities and are subsequently evaluated will have: Better EEO performance in selection system evaluations as indicated by less severe Case Management Systems (CMS) closure types than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2002, DOL/OFCCP will improve by 1 percent the rate of compliance findings over the baseline for SIC 50 and SIC 87. Better EEO performance in selection system evaluations as indicated by less severe violations or deficiencies than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2002, DOL/OFCCP will reduce by 1 percent the rate of findings of severe violations from the baseline for SIC 50 and SIC 87. Better EEO performance in selection system evaluations as indicated by evaluation type than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2002, DOL/OFCCP will increase by 1 percent the rate of focused and offsite compliance evaluation types over the baseline for SIC 50 and SIC 87. Improving the equal employment opportunity performance of federal contractors and subcontractors that have had prior contact with DOL/OFCCP through evaluations, outreach, or technical assistance. In FY 2002, contractors and subcontractors that are selected for evaluation, outreach, or compliance assistance activities will have: Better EEO performance in selection system evaluations as indicated by less severe CMS closure types than contractors that did not have prior contact with DOL/OFCCP. In FY 2002 DOL/OFCCP will improve by 1 percent the rate of compliance findings over the baseline for all supply and service closures. Better EEO performance in selection system evaluations as indicated by less severe violations or deficiencies than contractors that did not have prior contact with DOL/OFCCP. In FY 2002 DOL/OFCCP will reduce by 1 percent the rate of findings of severe violations from the baseline. Better EEO performance in selection system evaluations as indicated by evaluation type than contractors that did not have prior contact with DOL/OFCCP. In FY 2002 DOL/OFCCP will increase by 1 percent the rate of focused and offsite compliance evaluation types over the baseline. FY 2001: Identify those industries where data indicate the likelihood of equal employment opportunity problems is greatest and establish baselines; establish baselines for contractors and subcontractors that have had prior contact with DOL/OFCCP through evaluations, outreach or technical assistance; and establish baselines for reducing compensation discrimination by federal contractors and subcontractors. FY 1999-2000: N/A.
Results	FY 2001: The goal was not achieved. For the first indicator, two industries were identified where the data indicate the likelihood of equal employment opportunity problems is greatest, and baselines indicating the extent of problems previously found were established. With regard to the second indicator, OFCCP established a baseline for Federal contractors and subcontractors that had failed previous compliance evaluations, but not for those contacted only through outreach or technical assistance. OFCCP did not develop a separate baseline for compensation discrimination, but included this issue in the baselines created for the preceding two indicators. FY 1999-2000: N/A.
Indicator	Trends/changes in compliance and violation rates and EEO-1 data. Trends/Changes in compensation and other data gathered from evaluations and from Federal contractors. Trends/changes in data gathered from customer satisfaction surveys.
Data Source	EEO-1 data file; Case Management System; Federal contractors’ data; customer satisfaction survey; compliance evaluations of scheduled contractors and of those within certain industries; Compliance Assistance Project reports.
Baseline	FY 2001: (1) The baseline for SIC 50 is a 50.9 percent rate of compliance findings and the baseline for SIC 87 is a 49.6 percent rate of compliance findings. The baseline for violation severity is 7.69 percent for SIC 50 and 9.02 percent for SIC 87. The baseline for focused and offsite evaluations is 36.5 percent for SIC 50 and 27.8 percent for SIC 87. (2) The baseline for compliance for all supply and service closures is 52.9 percent. The baseline for violation severity is 9.8 percent. The baseline for focused and offsite evaluation types is 34.1 percent.
Comment	Through compliance assistance and other contacts, such as compliance evaluations, DOL plans to educate members of the two targetedindustries on compliance techniques, reducing the proportion and severity of noncompliance determinations and raising performance to the average universe rate within a3 to 4 year evaluation period. The compliance assistance effort willprovide information and assistance to the contractor community on meeting equal employment opportunity requirements outside the formal evaluation process. The compliance assistance tools used to accomplish this objective include: Contractor Informational Packets distributed at the initiation of each compliance evaluation; contractor seminars held in each of the Regions; compliance assistance information posted on the DOL/OFCCP web site: http://www.dol.gov/esa/ofccp/; and assistance available to any contractor upon request, either within or outside the evaluation process. In late FY 2001, DOL initiated an evaluation project to study the relative effectiveness of various types of compliance assistance. The information gathered from this project should help guide future compliance assistance efforts. Should compliance assistance activities prove as effective as anticipated, DOL plans to expand this performance goal by selecting additional industries from its contractor universe in FY 2002 for measurement in FY 2003, following the same approach used to identify industries in FY 2001.
Performance Goal 3.2B
FY 2003: States that receive financial assistance under the Workforce Investment Act provide benefits and services in a non-discriminatory manner, as evidenced by: Positive changes in access to benefits and services for persons with disabilities. Increased use of techniques for voluntary resolution of complaints to achieve prompt results. FY 1999 – 2002: N/A
Results	FY 1999 – 2001: N/A
Indicator	Conduct technical assistance reviews of a representative sample of One-Stop Centers in New York City and Miami. The focus of the technical assistance reviews will be to set a baseline of compliance with Federal programmatic and physical accessibility requirements for persons with disabilities for these two Local Workforce Investment Areas (LWIA) One-Stop systems. Initiate a longitudinal study of the resolution of complaints filed under State administered Workforce Investment Act programs. Beginning with FY 2002, examine states complaint logs to determine the number and proportion of complaints resolved through the customary investigation process versus alternative dispute resolution (ADR). The longitudinal study will span FY 2002 through FY 2004. Provide alternative dispute resolution training for the staff of New York City and Miami responsible for carrying out the ADR program for their LWIA.
Data Source	Review results from One-Stop Centers in New York City and Miami FY 2002 State Complaint Resolution Rate
Baseline	One-Stop Centers accessible for persons with disabilities to be determined in FY 2003 FY 2002 State Complaint Resolution Rate
Comment	For FY 2004, reviews will be conducted of the One-Stop Centers in two cities that were reviewed in FY 2003 to assess the impact of compliance assistance at these “One-Stop Centers” (The target is a higher incidence of accessibility at One-Stop Centers in which compliance assistance has been provided.) For FY 2004, proportion of complaints resolved through voluntary means will be compared to the proportion of complaints resolved in FY 2002. (The target is an increase in voluntary resolution.) Ongoing strategies will include sharing with DOL financially assisted State level administered re-employment programs and nationally administered Workforce Investment Act (WIA) programs best practices as reviews are completed.

Outcome Goal 3.3: Reduce Exploitation of Child Labor, Protect the Basic Rights of Workers, and Strengthen Labor Markets

Performance Goal 3.3A
FY 2003: Reduce exploitative child labor by promoting international efforts and targeting focused initiatives in selected countries. FY 2001-2002: Same as FY 2003. FY 2000: Progressively reduce exploitative child labor worldwide by increasing international support and funding the most promising programs and projects in targeted countries. FY 1999: N/A
Results	FY 2001: The goal was not met. Of the 4 supporting indicators, 2 were exceeded, 1 was substantially achieved and one was not met. The results are below: 63 countries ratified ILO Convention 182 on the Worst Forms of Child Labor 13 countries established a total of 15 new national action plans to eliminate child labor. Approximately 200,000 children were targeted for prevention or removal from exploitative work. More than 25,800 children were actually prevented or removed from exploitative work through DOL-funded ILO/IPEC projects. FY 2000: The goal was achieved as reflected in the following supporting indicators: A total of 37 countries (36 in FY 2000) ratified ILO Convention 182 on the Worst Forms of Child Labor. This Convention was unanimously adopted by the delegates to the International Labor Conference in June 1999. DOL funded 2 additional IPEC National Action Plans in FY2000. DOL increased awareness of exploitative child labor: ILAB published its sixth report on international child labor, By the Sweat & Toil of Children: An Economic Consideration of Child Labor. ILAB’s International Child Labor Program’s website provides information on child labor issues. ILAB funded a Global Campaign/Best Practices Conference to help raise awareness about child labor. ILAB targeted over 100,000 children for prevention and/or removal from exploitative work. FY 1999: N/A
Indicator	FY 2003: Number of children in developing countries targeted for prevention and/or removal from child labor, particularly its worst forms (as defined in ILO Convention 182), through the funding of new DOL-IPEC programs. (Target to be established Fall 2002 in consultation with ILO/IPEC) Number of children in developing countries prevented or removed from exploitative work through the implementation of ongoing DOL-IPEC programs. (Target to be established Fall 2002 in consultation with ILO/IPEC) Number of families provided with training and/or income-generating alternatives to reduce their reliance on child labor and encourage children’s school attendance, through on-going DOL-IPEC programs. (Target to be established Fall 2002 in consultation with ILO/IPEC) Establish baseline for a rate of drop out for children placed in educational settings through DOL’s Education Initiative. Through DOL’s Education Initiative, an increase in the persistence to end of school year or end of program in target schools in areas with a high incidence of child labor. FY 2002: 8 countries will ratify International Labor Organization (ILO) Convention 182 on Worst Forms of Child Labor. 7 countries will establish National Action Plans. 100,000 children in developing countries will be targeted for prevention and/or removal from exploitative work and placed in educational settings. 50,000 children in developing countries will be prevented and/or removed from exploitative work. 70% of children removed from child labor will be placed in educational settings. Establish baseline for a rate of retention for children placed in educational settings. FY 2001: 25 countries will ratify International Labor Organization (ILO) Convention 182 on Worst Forms of Child Labor. 15 countries will establish new national plans to eliminate child labor. 100,000 children in developing countries will be targeted for prevention and/or removal from exploitative work. 50,000 childrenwill be prevented from starting and/or removed from exploitative work.
Data Source	ILO-IPEC and DOL/ILAB
Baseline	Baseline information collected through the IPEC projects will be used to establish target populations and measure future progress. For FY 2002 projects, baseline information will be available in October 2002.
Comment	None.
Performance Goal 3.3B
FY 2003: Improved living standards and conditions of work for workers in developing and transition countries FY 2002: Advance workers’ protections and economic status in developing countries. FY 2001: Raise workers’ protection and the safety of workplaces in selected countries by improving core labor standards and social safety net programs. FY 2000: Raise workers’ protection and the safety of workplaces in selected countries by improving core labor standards and social safety net programs. FY 1999: N/A
Results	FY 2001: The goal was achieved as both performance indicators were met. DOL launched 13 country-specific projects and 2 worldwide projects, reaching over 40 countries. Ten countries committed, with DOL assistance, to improving economic opportunities and income security for workers. FY 2000: The goal was substantially achieved (3 of 4 performance indicators were met or surpassed: The target was exceeded. A total of 12 projects in 35 countries to improve the protection of workers’ basic rights were established. The target was exceeded. A total of 11 projects to economically empower workers were implemented in 34 countries. The target was not met, because projects to improve social safety net programs that protect workers and develop markets were not funded until September 2000. The target was met. In Mexico core labor standards have been improved with these actions: The Mexican Department of Labor signed a Joint Declaration with the United States and Canada, committing to promote that workers be provided information pertaining to collective bargaining agreements existing in their place of employment and to promote the use of eligible voters lists and secret ballot elections in disputes over the right to administer the collective bargaining contract. FY 1999: N/A
Indicator	FY 2003: Number and percent of relevant government officials and members and officials of workers’ and employers’ organizations who are influential in determining living standards and working conditions and participating in USDOL project activities, who consider the project to have improved their conditions of work. Target: TBD following collection of baseline data by Sept. 2002. Number and percent of individuals whose economic situation has benefited from USDOL project assistance. Target: TBD following collection of baseline data by Sept. 2002. (Economic situation improved if individual: received an increase in wages, income, or employment benefits, or improved their potential for increases in wages, income, employment benefits.) Number and percent of workplaces exposed to USDOL project assistance that have implemented new measures to prevent workplace accidents and illnesses. Target: TBD following collection of baseline data by Sept. 2002. Number of workers participating in pension funds that are government regulated by project partner agencies. Target: TBD following collection of baseline data by Sept. 2002. FY 2002: 7 countries commit to undertake improvements in assuring compliance and implementation of core labor standards. project countries will commit with US/DOL assistance to make substantive improvements in raising income levels of working families. FY 2001: Fifteen countries receive US financial support and commit to core labor standards. Two initiatives to effect policy changes in other Nations will yield judicial, legal, or significant policy decisions which improve core labor standards. Eight project countries commit with USA/DOL assistance make substantive improvements in social safety programs that protect workers and develop labor markets.
Data Source	ILO Reports; reports by government, contractors, grantees, and nongovernmental organizations; surveys.
Baseline	For FY 2003, baseline indicators will be collected by September 30, 2002.
Comment	None.

Outcome Goal FM: Maintain the Integrity and Stewardship of the Department’s Financial Resources

Performance Goal FM1
FY 2003: All DOL financial systems meet the standards set in the Federal Financial Management Improvement Act (FFMIA) and the Government Management Reform Act (GMRA). FY 2001-FY 2002: Same as FY 2003 FY 2000: All of DOL financial systems meet the standards or have prepared corrective action plans to meet the standard by FY 2000. FY 1999: DOL financial systems and procedures either meet the “substantial compliance” standard as prescribed in the Federal Financial Management Improvement Act (FFMIA) or corrective actions are scheduled to promptly correct material weaknesses identified.
Results	FY 2001: Achieved. FY 2000: Substantially achieved. FY 1999: Achieved.
Indicator	Percentage of financial systems compliant with the Acts
Data Source	OIG audit opinion in Accountability Report to be issued in March 2002
Baseline	FY 1997: 8 of 14 systems in compliance (57%) ; FY 1998: 9 of 14 systems in compliance (64%); FY 1999: 17 of 22 (77%) systems in compliance; FY 2000: 15 of 17 (88%) systems in compliance.
Comment	None.
Performance Goal FM2
FY 2003: DOL financial management conforms to all Federal accounting standards, laws, and regulations. FY 2001–FY 2002: DOL meets all new accounting standards issued by the Federal Accounting Systems Advisory Board (FASAB) including the Managerial Cost Accounting Standard. FY 2000: DOL meets all current FASAB standards FY 1999: N/A
Results	FY 2001: Achieved. FY 2000: Achieved. FY 1999: N/A
Indicator	Percentage of accounting standards met
Data Source	OIG audit opinion in Accountability Report to be issued in March 2002
Baseline	The standard has been met in each year since FY 1997.
Comment	None.

Outcome Goal IT: Provide Better and More Secure Service to Citizens, Businesses, Government and DOL Employees to Improve Mission Performance

Performance Goal IT
FY 2003: Improve organizational performance and communication through effective information management and deployment of IT resources FY1999-2002: N/A
Results	FY 1999-2001: N/A
Indicator	Improve customer access to DOL information and services by automating 90% of the manual processes designated under GPEA by September 30, 2003. Streamline acquisition management and facilitate vendor and grantee access to DOL opportunities by completing 90% of the Department wide E-Procurement system Reduce severe unauthorized intrusions by 50% from the baseline. 95% of IT initiatives completed during FY 2003 deliver intended benefits 80% percent of in-process IT initiatives operate within 10% cost, schedule, and technical performance parameters
Data Source	a, b, d. GPEA Progress Reports provided to OMB and other internal reports a, b, d, e. Internal tracking activities for progress on E-government initiatives, E-Procurement implementation, and E-Government Workforce efforts. c. Annual Security Report c. OIG Audits and Incident Reports a,b,c,d,e. Phase II Enterprise Architecture documentation a,d,e. Post implementation review reports/Quarterly IT Reviews
Baseline	Nine percent of GPEA transactions implemented as of September 30, 2001 Current paper-based procurement operations at each agency TBD in FY 2002 TBD in FY 2002 TBD in FY 2002
Comment	Severe unauthorized intrusions occur at Level 3, as defined in the DOL Computer Security Policy.

Outcome Goal HR: Establish DOL as a Model Workplace

Performance Goal HR1
FY 2003: The right people are in the right place at the right time to carry out the mission of the Department. The DOL workforce is a prepared and competent workforce. The DOL workforce is a diverse workforce. Human capital policies and plans promote a citizen-centered and results-oriented government consistent with the President's Management Agenda. FY 2002: Same as FY 2003 FY 1999-2001: N/A
Results	FY 1999–2001: N/A
Indicator	A1) 90% of managers indicate satisfaction with the quality of applicants referred for their vacancies. A2) Retention rates in targeted professional occupations are increased over FY 2002 baseline by 5%. A3) Employee competencies and skill sets for mission critical occupations are assessed and gaps identified. B1) Improvement will be realized in 30% of diversity indicators for professional and administrative occupations exhibiting under-representation in FY 2001. B2) Continued improvement is realized in the extent to which diversity in the DOL workforce reflects the civilian labor force.
Data Source	A1) Survey of selecting officials A2) DOL HR Information System A3) Agency strategic, workforce and recruitment plans; Employee performance and development plans. B1) DOL HR Information System and AEP reports B2) DOL HR Information System and/or CPDF Data aligned with Census Data to reflect overall DOL representation rates for the six protected groups C1) Human Capital Standards scorecard
Baseline	A1) To be established in FY 2002 A2) To be established in FY 2002 A3) To be established in FY 2002 B1) To be established in FY 2002 B2) In FY 2000, 49.7% of workforce were women, 24.2% black, 6.9% Hispanic, 3.3% Asian/PI, and 0.7% Native American, 6.4% persons with disabilities, and 1.2% persons with targeted disabilities. C1) 1 green 4 yellow, and 5 red ratings for agencies in FY 2001.
Comment	The following factors may affect the ability to attain the above goal: DOL’s budget; changes in recruitment and hiring procedures; introduction of new recruitment flexibilities; computer access to programs and services to all DOL employees. The OMB Human Capital Standards referenced in C1 measure performance on a number of indicators, including overall human capital strategies, citizen-centered organizational structures, workforce performance, and workforce competencies.

Performance Goal HR2
FY 2003: Reduce the rate of lost production days by two percent (i.e., number of days employees spend away from work due to injuries and illnesses). FY 2000-2002: Same as FY 2003 FY 1999: N/A
Results	FY 2001: The goal was not achieved. The Department’s rate of lost production daysincreasedby 8.65 percent. FY 2000: This goal was not achieved. The rate of lost production days was reduced by .05% to 57.1 days per 100 employees. FY 1999: N/A
Indicator	Percent decrease in rate of lost production days (target is 2%)
Data Source	OWCP Table 2 Reports and personnel data from DOL’s Office of Budget. OWCP Charge Back System data.
Baseline	Initial baseline for lost production days was officially set by OWCP at 56 days per 100 employees in FY 2001 (based on FY 2000 data).
Comment	Factors that will influence achieving the above goal: DOL resources for training employees to avoid injury; DOL agencies’ commitment to using flexibilities available to return injured employees to work.
Performance Goal HR3
FY 2003: Reduce the overall occurrence of injuries and illnesses for DOL employees by three percent, and improve the timeliness of filing injury/illness claims by five percent. FY 2000-2002: Same as FY 2003 FY 1999: N/A
Results	FY 2001: This goal was not achieved. The injury/illness rate for DOL employees increased to 4.01 cases per 100 employees (preliminary data) while the timeliness of filing injury claim forms decreased by 2.1%. FY 2000: Results for this goal have changed. The Annual Report indicated that this goal (3.6 cases per 100 employees) had not been achieved. More current and accurate data indicates that this goal was achieved and the FY 2000 injury and illness rate was 3.5 cases per 100 employees, a reduction of 5.7%. The Department also significantly improved the timeliness of filing injury claims, improving to 57.3% from the previous baseline of 47.4%. FY 1999: N/A
Indicator	a) Percent decrease in total case rate of illnesses, accidents, and injuries (target is 3%). b) Increase in timeliness of reporting new injuries (target is 5%).
Data Source	OWCP time-lag reports for federal agencies for submission of claims forms CA-1and CA-2 within 10 working days or 14 calendar days. OWCP Table 2 Reports and personnel data from DOL’s Office of Budget.
Baseline	a) Initial baseline injury and illness rate is 3.71 cases per 100 employees based on 1997 data. b) Initial baseline for timeliness of filing is 47.4% based on 1998 data.
Comment	Factors that will influence achieving the above goals: maintaining continued focus of DOL agency managers on actions to reduce injury rates; DOL resources for training employees to avoid occupational injury/illness.

Outcome Goal PR: Improve Procurement Management

Performance Goal PR1
FY 2003: Complete public-private or direct conversion competitions on not less than 10 percent of the FTE listed on the DOL’s Federal Activities Inventory Reform Act (FAIR) inventory. FY 2002: Complete public-private or direct conversion competitions on not less than five percent of the FTE listed on the DOL’s Federal Activities Inventory Reform Act (FAIR) listings. FY 1999-2001: N/A
Results	N/A
Indicator	Percentage of commercial competitive or commercial exempt FTE on the Department’s FAIR inventory included in completed competitions or direct conversions. Percentage of Direct Conversions Percentage of Completed A-76 Competitions
Data Source	DOL Federal Activities Inventory Reform Act inventory Completed A-76 competitions Completed direct conversion competitions for DOL commercial exempt FTE
Baseline	FY 2000 FTE listings.
Comment	None.
Performance Goal PR2
FY 2003: Award contracts over $25,000 using Performance-Based Contracting Services (PBSC) techniques for not less than 30 percent of total eligible service contracting dollars. FY 2002: Award contracts over $25,000 using Performance-Based Contracting (PBC) techniques for not less than 20 percent of total eligible service contracting dollars. FY 1999-2001: N/A
Results	N/A
Indicator	Dollar Value of Performance-Based Contracts awarded.
Data Source	Federal Procurement Data System
Baseline	To be established in FY 2002 (FY 2001 data)
Comment	None.