| Registering a Complaint with the Board |
 |
|
 |
|
|
The Board of Pharmacy responds to any complaint that comes into the Board office. Complaints can originate from consumers, another pharmacist, a prescriber, a technician, an employer, or anyone else.
Licensees of the Board of Pharmacy are guided by and required to comply with Oregon Statutes (Chapters 475 and 689) and Administrative Rules (Chapter 855). Those who violate these codes are subject to disciplinary action. Discipline is considered carefully on a case-by-case basis by Board Members.
If you believe a violation might have occurred, you may wish to file a complaint with the Board. The complaint is usually made via telephone to a Pharmacy Inspector in the Board Office which is located in the Portland State Office Building. Complaints may also be made in writing. No special form is required but you may download a Consumer Complaint Form by double-clicking here.
Once a complaint is received in the Board office, the complaint is assigned a case number, and a Pharmacy Inspector is assigned to the case. The licensee is sent a letter notifying them of the complaint and they have 15 days to respond to it. After that response is received, the Pharmacy Inspector reviews all the evidence and writes a case report which is submitted to the Board of Pharmacy. The Board of Pharmacy consists of seven Board Members (five pharmacists and two non-pharmacist public members). Board Members are commonly referred to as the "Board". Board Members meet at regulary scheduled meetings and determine from the facts and evidence presented in the case whether or not a violation has occurred and if so what type of action should be taken.
The complaint is not officially closed until the Board takes its action and all parties involved in the case are notified of the final action. If disciplinary action is taken, the licensee has the right to a contested case hearing if they choose to dispute the facts of the case.
The time required for this process to be completed is impossible to predict. Several variables are involved such as the nature and complexity of the complaint, whether or not the facts of the case are in dispute, and the cooperativeness of the individuals involved in the case.
If you have a concern or complaint you may contact the Board of Pharmacy and speak to a Pharmacy Inspector. Please contact the Board at:
Oregon Board of Pharmacy
800 NE Oregon St, Ste 150
Portland, Oregon 97232
Phone: (971) 673-0001
FAX: (971) 673-0002
pharmacy.board@state.or.us
|
|
|
|
