Maintaining a CERT Program

Step 1: Communicating With Volunteers

Words of Advice: Tips for Communicating With Volunteers

Click on a topic to review tips from experienced CERT Coordinators:

map of California

Frank Lucier - San Francisco, California

Distinguish Between Types of Communications

There are two types of communications:

It is important to distinguish between the two. What works day to day will probably not work in a disaster.

map of Tennessee

Joe Lowry - Memphis, Tennessee

Use Newsletters

We have a reservist newsletter that we send out via the mail. The newsletter is an important tool for maintaining and building the program. If you offer drills, refresher classes, and other events of interest to program participants, a newsletter can be an economical alternative to all the individual flyers and announcements you'd otherwise send out.

map of Oregon

Rachel Jacky - Portland, Oregon

Use Many Methods Including Phone Trees

We use every method that we can–newsletters and announcements that we mail out, email messages, neighborhood-association newsletter articles, and print/TV media pieces.

It's also good to use the phone trees organized by the teams. We've used their phone trees several times to activate the teams in real emergencies, and we rely on those phone trees to function well. Using the phone trees to communicate non-emergency information would be good practice for real-life emergencies.