WHAT CAN YOU DO ABOUT A PROBLEM HOLE?
The Highway Division of the Streets Department maintains over 2,000 miles of public city streets. However, 390 miles of streets within the city
limits are actually state highways, maintained by PennDOT. There are also private streets within the city limits maintained by homeowner associations. Potholes between trolley and train tracks or within 18 inches
outside of the tracks, are maintained by SEPTA. You do not need to know who maintains it in order to report it. We are here to help. Just give us a call.
Customer Service Unit
215-686-5560
HOW DOES THE HIGHWAYS DIVISION DECIDE WHICH POTHOLES SHOULD BE REPAIRED FIRST?
Potholes found on major highways, and potholes that are an immediate hazard to motorists or pedestrians, are given primary attention. Repair crews
will fill all potholes encountered, and make safe any ditch that requires a repair in each grid section assigned.
HINTS FOR SPEEDY SERVICE CALLS
To help expedite your service request, please be prepared with specific information when you contact the Customer Service Unit:
- Give the exact location.
- Be prepared to describe the hole.
- Is the hole on the sidewalk or roadway (driving lane or parking lane)?
- Size (approximate length/width/depth)
- Is there a barricade over this hole?
- Note whether you hear or see water in the hole.
- Is this a bus route?
- Is the hole in a trolley track area?
The more information we have, the better we can serve you.
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