[Federal Register: September 23, 1999 (Volume 64, Number 184)]
[Notices]               
[Page 51539-51540]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr23se99-72]                         

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ENVIRONMENTAL PROTECTION AGENCY

[FRL-6442-4]

 
Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Voluntary Customer Service Satisfaction 
Surveys

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this document announces that the following Information 
Collection Request (ICR) has been forwarded to the Office of Management 
and Budget (OMB) for review and approval: Voluntary Customer Service 
Satisfaction Surveys, EPA ICR Number

[[Page 51540]]

1711.03, OMB Control Number 2090-0019, expiring on 10/31/99. The ICR 
describes the nature of the information collection, and its expected 
burden and cost.

DATES: Comments must be submitted on or before October 25, 1999. They 
may be sent via e-mail to bonner.patricia@epa.gov or via fax to 202-
260-4968.

ADDRESSES: USEPA, Policy & Reinvention, Mail Code 2161, 401 M Street 
SW, Washington, DC 20460.

FOR FURTHER INFORMATION CONTACT: Sandy Farmer at EPA by phone: (202) 
260-2740; by 
e-mail:farmer.sandy@epamail.epa.gov  
or download a copy of the ICR off the Internet at http://www.epa.gov/
icr and refer to EPA ICR No. 1711.03.

SUPPLEMENTARY INFORMATION:
    Title: Voluntary Customer Service Satisfaction Surveys, OMB Control 
No. 2090-0019, EPA ICR Number 1711.03, expiring 10/31/99. This is a 
request for extension of a currently approved collection of a generic 
clearance for customer satisfaction surveys directed under Executive 
Order 12862 ``Setting Customer Service Standards'' (9/11/93).
    Abstract: EPA uses voluntary surveys to learn how satisfied EPA 
customers are, and how we can improve services, products and processes. 
EPA surveys individuals who use services, products or processes. During 
the next three years, EPA plans up to 712 surveys, and will use results 
to target/measure service delivery improvements. The Agency plans to 
use: comment cards, evaluation forms and web-based feedback; telephone 
and written (mail) surveys; and focus groups and in-person interviews. 
No Agency may conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it has a currently valid 
OMB control number. The OMB control numbers for EPA's regulations are 
listed in 40 CFR part 9 and 48 CFR Chapter 15. The Federal Register 
document required under 5 CFR 1320.8(d), soliciting comments on this 
collection of information was published on 5/10/99 (64 FR 25037); one 
inquiry and no comments were received.
    Burden Statement: Response ranges from seconds to 6 hours/person; 
the average annual public reporting and recordkeeping burden for this 
information collection is 13.7 minutes/response. Labor costs are based 
on median earnings reported ($543/week) by the Bureau of Labor 
Statistics in July 1999. Burden means the total time, effort, or 
financial resources expended by persons to generate, maintain, retain, 
or disclose or provide information to or for a Federal agency. This 
includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements; train personnel to be able to respond to 
a collection of information; search data sources; complete and review 
the collection of information; and transmit or otherwise disclose the 
information.
    Respondents/Affected Entities: Any person or entity that uses EPA 
services.
    Estimated Number of Respondents: 68,740 annual average.
    Frequency of Response: Generally, 1 time; however, people can 
comment many times to Internet screens.
    Estimated Total Annual Hour Burden: 15,536.
    Estimated Total Annualized Capital, Operating, and Maintenance Cost 
Burden: $0.
    Send comments on the Agency's need for this information, the 
accuracy of the provided burden estimates, and any suggested methods 
for minimizing respondent burden, including through the use of 
automated collection techniques, to the following addresses. Please 
refer to EPA ICR No.1711.03 and OMB Control No. 2090-0019 in any 
correspondence.

Ms. Sandy Farmer, U.S. Environmental Protection Agency, Office of 
Policy, Regulatory Information Division (2137), 401 M Street, SW, 
Washington, DC 20460;

        and

Office of Information and Regulatory Affairs, Office of Management and 
Budget, Attention: Desk Officer for EPA, 725 17th Street, NW, 
Washington, DC 20503.

    Dated: September 17, 1999.
Richard T. Westlund,
Acting Director, Regulatory Information Division.
[FR Doc. 99-24840 Filed 9-22-99; 8:45 am]
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