[Federal Register: May 10, 1999 (Volume 64, Number 89)]
[Notices]               
[Page 25037-25038]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr10my99-66]

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ENVIRONMENTAL PROTECTION AGENCY

[FRL-6339-1]

 
Agency Information Collection Activities: Proposed Collection; 
Comment Request; Information Collection Request for Customer 
Satisfaction Surveys

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this document announces that the EPA is planning to submit 
the following continuing Information Collection Request (ICR) to the 
Office of Management and Budget (OMB): Information Collection Request 
for Customer Satisfaction Surveys, EPA #1711.02, OMB Control Number 
2090-0019, expiring 10/31/99. Before submitting the ICR to OMB for 
review and approval, the EPA is soliciting comments on specific aspects 
of the proposed information collection as described below.

DATES: Comments must be submitted on or before June 9, 1999.

ADDRESSES: USEPA, Office of Policy, ORMI/CSP--2161, 401 M Street SW, 
Washington, DC 20460. For printed copies of the ICR, call: 202-260-
3096; to fax requests and comments, dial: 202-260-4968; electronically 
access a draft burden table at: http://www.epa.gov/customerservice/
ombdraft.htm after May 15; when completed for OMB submittal, the full 
application will be accessible electronically at: http://www.epa.gov/
icr/icr/1711.htm

FOR FURTHER INFORMATION CONTACT: Pat Bonner, telephone: 202-260-0599; 
fax 202-260-4968.

SUPPLEMENTARY INFORMATION:
    Affected entities: Entities potentially affected by this action are 
those which request or receive Agency information, products or 
services, or participate in Agency processes.
    Title: Information Collection Request for Customer Satisfaction 
Surveys, OMB Control Number 2090-0019, EPA ICR Number 1711.02, expiring 
10/31/99.
    Abstract: Voluntary customer surveys will involve individuals who 
experience EPA services directly. The EPA will use all available 
feedback gathering mechanisms to determine the level of customer 
satisfaction with attributes of its services. The EPA will use 
information obtained to assist in evaluating and improving service 
delivery and processes. The Agency may not conduct or sponsor, and a 
person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    The EPA encourages comments to evaluate or suggest: whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the Agency; the accuracy of the 
Agency's burden estimate and the validity of the methodology and 
assumptions used; how to enhance the quality, utility, and clarity of 
the information to be collected; and how to minimize the burden of the 
collection of information on those who are to respond, including 
appropriate applications of information technology.
    Burden: The average estimated respondent burden is 14.4 minutes. 
Burden means the total time, effort, or financial resources expended by 
persons to generate, maintain, retain, or disclose or provide 
information to or for a Federal agency, including the time needed to: 
review instructions; develop, acquire, install, and utilize technology 
and systems for the purposes of collecting, validating, and verifying 
information, processing and maintaining information, and disclosing and 
providing information; adjust the existing ways to comply with any 
previously applicable instructions and requirements; train personnel to 
be able to respond to a collection of information; search data sources; 
complete and review the collection of information; and transmit or 
otherwise disclose the information.
    Time is the only direct respondent cost. Respondent cost was 
calculated using $550.00 as the median for a middle income family 
weekly earnings for wage and salary workers. The EPA estimates the 
following for the year 2000-2002:

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                                                                                                    Respondent
                              Year                                  Respondents    Burden hours        cost
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2000............................................................          97,900          31,500        $433,125
2001............................................................          89,900          17,600         242,000
2002............................................................          95,400          18,600         255,750
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[[Page 25038]]

    Dated: April 21, 1999.
Paul Lapsley,
Acting Director, Regulatory Information Division, Office of Policy.
[FR Doc. 99-11709 Filed 5-7-99; 8:45 am]
BILLING CODE 6560-50-P