[Federal Register: March 16, 2001 (Volume 66, Number 52)]
[Notices]
[Page 15261]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr16mr01-43]
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FEDERAL EMERGENCY MANAGEMENT AGENCY
Agency Information Collection Activities: Proposed Collection;
Comment Request
ACTION: Notice and request for comments.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on proposed information collection. In accordance with the
Paperwork Reduction Act of 1995 (U.S.C. 3506(c)(2)(A)), this notice
seeks comments concerning a voluntary customer satisfaction survey of
individuals, Federal, State, and Local officials who receive products
and services from the Chemical Stockpile Emergency Preparedness Program
(CSEPP).
SUPPLEMENTARY INFORMATION: In order to carry out the principle of
performance-based management mandated by the Government Performance and
Results Act of 1993 (GPRA), CSEPP will measure and benchmark five
national performance indicators as stated in the program's strategic
plan. Data collected from this survey will be used to set performance
goals and establish a quantitative baseline to monitor program
effectiveness and customer satisfaction.
Collection of Information
Title: CSEPP Program Evaluation and Customer Satisfaction Baseline
Survey.
Type of Information Collection: New Collection.
Abstract: Consistent with a performance-based management approach
required by GPRA, CSEPP will collect data from federal, state, and
local governments to measure program effectiveness and establish a
quantitative baseline for customer satisfaction with existing products
and services. Findings from the data will be used to set performance
goals and customer service standards, while providing benchmarks for
program monitoring and evaluation.
Affected Public: Federal, State, and Local Governments.
Estimated Total Annual Burden Hours: 420 Hours.
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Number of Frequency of Hours per Annual burden
respondents* response response hours (A x B x
(A) (B) (C) C)
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Surveys, pre-survey and pilot testing:
FY 2001.......................................... 185 1 .50 ** 140
FY 2002.......................................... 185 1 .50 ** 140
FY 2003.......................................... 185 1 .50 ** 140
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Total.......................................... 555 .50 420
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* External respondents only. * *Includes 47 hours of pre survey activities.
Estimated Cost: $26,860.00 ($25,900.00, Written surveys to include
postage, printing, supplies, personnel, contractor support; $960.00,
Phone follow-ups to include phone charges, training, and personnel;
$0.00. Computer surveys to include software).
Comments: Written comments are solicited to (a) evaluate whether
the proposed data collection is necessary for the proper performance of
the agency, including whether the information shall have practical
utility; (b) evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used: (c) enhance the
quality, utility, and clarity of the information to be collected; and
(d) minimize the burden of the collection of information on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses. Comments should be received within 60 days of
the date of this notice.
ADDRESSES: Interested persons should submit written comments to Muriel
Anderson, Chief, Records Management Branch, Federal Emergency
Management Agency, 500 C Street, SW, Room 316, Washington, DC 20472.
FOR FURTHER INFORMATION CONTACT: Sylvia U. Correa, Surveys Manager,
Federal Emergency Management Agency, (202) 646-4247 or email
sylvia.correa@fema.gov. For copies of the proposed collection of
information, contact Muriel Anderson at (202) 646-2625 or by facsimile
number (202) 646-3524 or by email muriel.anderson@fema.gov.
Dated: March 9, 2001.
Reginald Trujillo,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 01-6515 Filed 3-15-01; 8:45 am]
BILLING CODE 6718-01-P