Hospitality Initiative
The DBTAC: Mid-Atlantic ADA Center, together with the national network of regional DBTACs, launched an initiative to
promote accessibility and opportunity for people with
disabilities within the hospitality industry. This page includes targeted materials and resources.
To obtain materials in print or accessible formats, request training, or learn more about the initiative, contact us or
your own regional DBTAC.
- Hotel Customer Service Training Package
- DBTAC Materials
- Industry Resources
- U.S. Department of Justice
Publications and Resources - Other Resources
Hotel Customer Service Training Package
This package contains various documents developed for Customer Service trainings in the Hotel Industry.
Hotel Customer Service Training Package
DBTAC Materials
Access to Restaurants brochure (PDF)Access to Restaurants brochure (text) Restaurants & Bars ADA Resource List (PDF)
Restaurants & Bars ADA Resource List (text) Access to Hotels brochure (PDF)
Access to Hotels brochure (text) Hotels and Motels ADA Resource List (PDF)
Hotels and Motels ADA Resource List (text)
Signs of Hospitality poster (PDF)
Signs of Hospitality poster (text) Resources for Planning Accessible Meetings (Word)
Resources for Planning Accessible Meetings (text)
This list provides links to various documents and resources for planning accessible meetings, conferences, exhibits, and other types of temporary events.
ADA Quick Tips: Tax Incentives (PDF)
ADA Quick Tips: Tax Incentives (text)
Industry Resources
The American Hotel and Lodging Association's Educational Institute
offers a variety of training resources for hoteliers, including these training videos:
Breaking Down Barriers: Achieving Great Service for Guests with Disabilities
Full Access: Making Your Property ADA Compliant
The Asian American Hotel Owners Association
also offers the video Full Access: Making Your Property ADA Compliant for lodging managers, engineers, and others concerned with physical access issues.
California Hotel and Lodging Association:
We Welcome Service Animals
This initiative offers several publications, as well as online staff training videos in both English and Spanish.
U.S. Department of Justice Publications and Resources
ADA Business BRIEF: Service Animals (HTML)ADA Business BRIEF: Service Animals (PDF)
Accessible Customer
Service Practices
for Hotel and Lodging Guests with Disabilities (HTML)
Accessible Customer Service Practices
for Hotel and Lodging
Guests with Disabilities (PDF)
ADA Business BRIEF:
Communicating with Guests
who are Deaf or Hard of Hearing
in Hotels, Motels,
and Other Places of Transient Lodging (HTML)
ADA Business BRIEF: Communicating with Guests
who are Deaf or
Hard of Hearing
in Hotels, Motels,
and Other Places of Transient Lodging (PDF)
Guide for Places of Lodging:
Serving Guests
Who Are Blind or Who Have Low Vision (HTML)
Guide for Places of Lodging:
Serving Guests
Who Are Blind or Who Have Low Vision (PDF)
Checklist for
Existing Facilities (PDF)
Checklist for Existing Facilities (HTML)
Common ADA Problems
at Newly Constructed Lodging Facilities (HTML)
Common ADA Problems
at Newly Constructed Lodging Facilities (PDF)
Five Steps To Make
New Lodging Facilities Comply With The ADA (HTML)
Five Steps To Make
New Lodging Facilities Comply With The ADA (PDF)
ADA Checklist for New Lodging Facilities
Reaching out to Customers with Disabilities web course
This free, self-paced online course includes ten short modules to address topics such as removing barriers, communicating with
customers, policies and procedures,
maintaining accessibility, transportation issues, and more.
Other Resources
The Opening Doors® program provides training to improve customer care and workforce initiatives by including persons with disabilities.
The Society for Accessible Travel & Hospitality (SATH) works to promote travel opportunities for people with disabilities.
The Open Doors Organization (ODO) promotes accessibility in the business community and has conducted market studies related to the travel and hospitality industries.
The National Center on Accessibility (NCA) offers information on access to outdoor recreation and tourism.
Look for the free download of Accommodating All Guests, a booklet developed for the U.S. Department of Justice and the American Hotel and Motel Association, from Universal Designers and Consultants.
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