Optimal health care requires good communication between patients and providers, yet barriers to patient-provider communication are common. To provide all patients with the best possible care, providers must be able to understand patients' diverse health care needs and preferences, and communicate clearly with patients about their care.
Figure 5.1. Adults whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them by age, 2000-2002
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Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2000-2002.