References

1 Institute of Medicine. Envisioning the national health care quality report. Washington, DC: National Academies Press; 2001.

2 Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press; 2001.

3 Stewart M, Brown JB, Donner A, et al. The impact of patient-centered care on outcomes. J Fam Pract 2000 Sep;49(9):796-804.

4 Anderson EB. Patient-centeredness: a new approach. Nephrol News Issues 2002 Nov;16(12):80-2.

5 Michie S, Miles J, Weinman J. Patient-centeredness in chronic illness: what is it and does it matter? Patient Education and Counseling 2003;51:197-206.

6 Little P, Everitt H, Williamson I, et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001 Oct 20;323(7318):908-11.

7 Beck R, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002 Jan-Feb;15(1):25-38.

8 DiMatteo M. Health behaviors and care decisions: an overview of professional-patient communication. In: Gochman D, editor. Handbook of health behavior research II: provider determinants. New York: Plenum Press; 1997.

9 DiMatteo M. The role of the physician in the emerging health care environment. West J Med 1998 May;168(5):328-33.

10 Berry L, Seiders K, Wilder SS. Innovations in access to care: a patient-centered approach. Ann Intern Med 2003 Oct 7;139(7):568-74.

11 Anderson EB. Patient-centeredness: a new approach. Nephrol News Issues 2002 Nov;16(12):80-2.

12 Little P, Everitt H, Williamson I, et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001 Oct 20;323(7318):908-11.

13 Mead N, Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Soc Sci Med 2000 Oct;51(7):1087-110.

14 Bechel D, Myers WA, Smith DG. Does patient-centered care pay off? Jt Comm J Qual Improv 2000;26(7):400-9.

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List of Core Report Measures Patient Experience of Care—Adults