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Slide Presentation from the AHRQ 2007 Annual Conference

Implementation Lessons (1)

Culture
- Visionary leadership; safety-oriented; positive, upbeat work environment
Two-way communication constant
Iterative implementation
Re-engineering / standardization of workflow integral to process
Adequate investment in infrastructure a priori; speed is essential for adoption
End-user prior experience variable and influences user attitudes
Adequate testing and feedback
Just-in-time, one-on-one training; 24 / 7 help