VMBIP Newsletter – June 27, 2008
Please scroll past the charts for VMBIP updates.
McKesson Performance Dashboard 
CDC Weekly Performance Metric Scorecard

A.
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending June 6, 2006: 98.2 percent
Week Ending June 13, 2008: 86.6 percent
Week Ending June 20, 2008: 82.2 percent
Weighted Average Last 3 Weeks:  88.9 percent
Explanation:  None

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders
Week Ending June 6, 2006:  99.8 percent
Week Ending June 13, 2008: 98.9 percent
Week Ending June 20, 2008: 99.7 percent
Weighted Average Last 3 Weeks:  99.4 percent
Explanation:  none

C1
Metric: 99 percent Order Quality (McKesson Responsibility)
Week Ending June 6, 2006:  99.98 percent
Week Ending June 13, 2008: 99.90 percent
Week Ending June 20, 2008: 99.85 percent
Weighted Average Last 3 Weeks:  99.91 percent
Explanation:  none

C2
Metric: 99 percent Order Quality (All Responsibility – all error types)
Week Ending June 6, 2006: 99.98 percent
Week Ending June 13, 2008: 99.98 percent
Week Ending June 20, 2008: 99.73 percent
Weighted Average Last 3 Weeks:  99.87 percent
Explanation:  none

D
Metric: 99.75 percent – Cold Chain Quality
Week Ending June 6, 2006: 99.98 percent
Week Ending June 13, 2008: 99.91 percent
Week Ending June 20, 2008: 99.91 percent
Weighted Average Last 3 Weeks:  99.93 percent
Explanation:  none

E
Metric: Vaccine Receipt and Put Away and CDC Transmission
Week Ending June 6, 2006: 100 percent
Week Ending June 13, 2008: 100 percent
Week Ending June 20, 2008: 100 percent
Weighted Average Last 3 Weeks:  100 percent
Explanation:  None

F
Metric: State Funded PO Transmission
Week Ending June 6, 2006: 100 percent
Week Ending June 13, 2008: 100 percent
Week Ending June 20, 2008: 88 percent
Weighted Average Last 3 Weeks:  96 percent
Explanation:  Five shipments were put on hold by manufacturer after receipt at McKesson, two were impacted by a system glitch that recorded the wrong dock date, and one was received with an incorrect purchase order.

A.   percent of provider orders shipped within 3 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder  - an order is defined as all vaccines requested by a provider on a given day; a line (order line) is defined as the individual vaccines that make up the order		 
B.    percent of provider orders shipped within 5 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder	
C1.   percent of provider orders delivered with viable vaccine; excludes errors that aren't McKesson's responsibility – Return Reasons: Temp Monitor, non-compliant pack-out, mis-ship, undeliverable or customer not available, or carrier damage
C2.    percent of provider orders delivered with viable vaccine; includes all errors for both CDC and McKesson: Return Reasons: see C1 for McKesson responsibility reasons and incorrect address and delivery info, site damaged, expired product, product recall, and other are CDC’s responsibility 
D.    percent of provider orders delivered with cold chain maintained – Return Reason: Temp Monitor	
E.    percent of CDC replenishment orders McKesson receives into inventory, receives into IT system, and transmits to CDC within 24 (flu) and 48 (other) hrs of delivery by manufacturer
F.    percent of grantee replenishment orders McKesson faxes and e-mails receipt of to grantees within 48 hrs of delivery by manufacturer

Vaccine on allocation: DTAP-HIB, Hep B-HIB, HIB (TriHibit, PedVaxHIB, and ActHIB) and Flu.
Manufacturer Shortage (Merck Hep A)
Vaccine placed on back order during most recent week:  DTaPHIB (12,890 doses) – inventory did not arrive last week – arrived June 23; Hep AB (7,905 doses) – vaccine on order but has not yet arrived; HEPB-PF (1,695 doses) – inventory ordered, vaccine arrived June 23.

McKesson Performance Dashboard – Shipping Metrics by Distribution Center
CDC Weekly Performance Metric Scorecard

Memphis (8578)
A
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending June 6, 2006: 98 percent
Week Ending June 13, 2008: 83.7 percent
Week Ending June 20, 2008: 76.2 percent
Weighted Average Last 3 Weeks:  85.6 percent
Explanation:  none

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders
Week Ending June 6, 2006: 99.8 percent
Week Ending June 13, 2008: 100 percent
Week Ending June 20, 2008: 99.6 percent
Weighted Average Last 3 Weeks:  99.8 percent
Explanation:  none

Sacramento (8576)
A
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending June 6, 2006: 98.5 percent
Week Ending June 13, 2008: 94.5 percent
Week Ending June 20, 2008: 97.8 percent
Weighted Average Last 3 Weeks:  97 percent
Explanation:  none

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders
Week Ending June 6, 2006: 99.8 percent
Week Ending June 13, 2008: 95.9 percent
Week Ending June 20, 2008: 99.8 percent
Weighted Average Last 3 Weeks: 98.5 percent
Explanation:  none
 
A.   percent of provider orders shipped within 3 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder – an order is defined as all vaccines requested by a provider on a given day; a line (order line) is defined as the individual vaccines that make up the order
B.   percent of provider orders shipped within 5 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder

VMBIP Updates

•	An updated McKesson Customer Service Escalation Path chart is included on the next page of this newsletter.  The chart has been updated to reflect changes to the McKesson organizational structure that established two account manager positions. 

As a reminder, VMBIP related all-grantee messages are posted to the VMBIP website at: http//www.cdc.gov/vaccines/programs/vmbip/documents.htm and previous newsletters are posted at http//www.cdc.gov/vaccines/programs/vmbip/newsletters.htm  

If you have any questions or comments about the contents of this email, please contact Brad Prescott bap3@cdc.gov  or Julie Orta jio7@cdc.gov, with a cc to your project officer. 

Brad Prescott
Project Lead
Vaccine Management Business Improvement Project 
Immunization Services Division 
Centers for Disease Control and Prevention
404-639-8796 (direct)
404-639-8627 (fax)
bap3@cdc.gov

McKesson Empowering Health Care
Escalation Path  
6-26-08

Start Here

McKesson
Kristina Cliff
Kristina.Cliff@McKesson.com  
Customer Service Supervisor

McKesson
Jennifer Boss
Jennife.Boxx@McKesson.com
Account Manager – West
 Or
Scott Silvers
Scott.Silvers@McKesson.com
Account Manager – East

McKesson
Tom Hart
Tom.Hart@McKesson.com
Client Executive, CDC Vaccine for Children

CDC
Brad Prescott bap3@cdc.gov 
Julie Orta joi7@cdc.gov
Sally Somerfeldt zfe0@cdc.gov
Your POB Project Officer

How to escalate:
In the event you are not getting timely resolution to your reported issue, escalate as follows:  
1.	Send an email to our McKesson Team Lead, or call 877-822-77.46. 
2.	In your email subject line type “Escalation:  PINzyz, ProvideNameabc, PPOC tel 123-456-7890,” or when your phone call is answered say, “I am escalating an issue and need to speak to your team lead”
3.	If the team lead is not available, follow the escalation path up until you are connected to a person that can handle your escalation.

This document can be found on the CDC website at:
http://www.cdc.gov/vaccines/programs/vmbip/downloads/newsletters/vmbip-nl-06-27-08.rtf