VMBIP Newsletter – April 25, 2008

McKesson Performance Dashboard 
CDC Weekly Performance Metric Scorecard

A.
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 4-4-08: 91.6 percent
Week Ending 4-11-08: 81 percent
Week Ending: 4-18-08: 84.9 percent
Weighted Average Last 3 Weeks: 84.1 percent
Explanation:  none

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders
Week Ending 4-4-08: 98.2 percent
Week Ending 4-11-08: 100 percent
Week Ending 4-18-08: 99.8 percent
Weighted Average Last 3 Weeks: 99.7 percent
Explanation:  none

C1
Metric: 99 percent Order Quality (McKesson Responsibility)
Week Ending 4-4-08: 100 percent
Week Ending 4-11-08: 100 percent
Week Ending 4-18-08:  99.88 percent
Weighted Average Last 3 Weeks: 99.94 percent
Explanation:  none

C2
Metric: 99 percent Order Quality (All Responsibility – all error types)
Week Ending 4-4-08: 100 percent
Week Ending 4-11-08: 99.99 percent
Week Ending 4-18-08: 99.50 percent
Weighted Average Last 3 Weeks: 99.74 percent
Explanation:  none

D
Metric: 99.75 percent – Cold Chain Quality
Week Ending 4-4-08: 100 percent
Week Ending 4-11-08: 100 percent
Week Ending 4-18-08: 99.96 percent
Weighted Average Last 3 Weeks: 99.98 percent
Explanation:  none

E
Metric: Vaccine Receipt and Put Away and CDC Transmission
Week Ending 4-4-08: 100 percent
Week Ending 4-11-08: 100 percent
Week Ending 4-18-08: 100 percent
Weighted Average Last 3 Weeks: 100 percent
Explanation:  none

F
Metric: State Funded PO Transmission
Week Ending 4-4-08: 100 percent
Week Ending 4-11-08: 100 percent
Week Ending 4-18-08: 100 percent
Weighted Average Last 3 Weeks: 100 percent
Explanation:  None.

A.   percent of provider orders shipped within 3 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder  - an order is defined as all vaccines requested by a provider on a given day; a line (order line) is defined as the individual vaccines that make up the order		 
B.    percent of provider orders shipped within 5 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder	
C1.   percent of provider orders delivered with viable vaccine; excludes errors that aren't McKesson's responsibility – Return Reasons: Temp Monitor, non-compliant pack-out, mis-ship, undeliverable or customer not available, or carrier damage
C2.    percent of provider orders delivered with viable vaccine; includes all errors for both CDC and McKesson: Return Reasons: see C1 for McKesson responsibility reasons and incorrect address and delivery info, site damaged, expired product, product recall, and other are CDC’s responsibility 
D.    percent of provider orders delivered with cold chain maintained – Return Reason: Temp Monitor	
E.    percent of CDC replenishment orders McKesson receives into inventory, receives into IT system, and transmits to CDC within 24 (flu) and 48 (other) hrs of delivery by manufacturer
F.    percent of grantee replenishment orders McKesson faxes and e-mails receipt of to grantees within 48 hrs of delivery by manufacturer

Vaccines placed on backorder during the most recent week:  DTAP-HIB (110 doses) – UT specific DTAP-HIB issue has been resolved all other DTAP-HIB orders are processing normally; TD (15 doses) – Backorder caused by a McKesson system issue that has been corrected; Hep AB (100 doses) – Backorder was caused by a McKesson system issue that has been corrected

McKesson Performance Dashboard – Shipping Metrics by Distribution Center
CDC Weekly Performance Metric Scorecard

Memphis (8578)
A
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 4-4-08: none
Week Ending 4-11-08:  none
Week Ending 4-18-08: 82 percent
Weighted Average Last 3 Weeks: 82 percent 
Explanation:  none

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders
Week Ending 4-4-08: none
Week Ending 4-11-08: none
Week Ending 4-18-08: 99.8 percent
Weighted Average Last 3 Weeks: 99.8 percent
Explanation:  none

Sacramento (8576)
A
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 4-4-08: none
Week Ending 4-11-08: none
Week Ending 4-18-08: 91.4 percent
Weighted Average Last 3 Weeks: 91.4 percent
Explanation:  none

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders
Week Ending 4-4-08: none
Week Ending 4-11-08: none
Week Ending 4-18-08: 99.8 percent
Weighted Average Last 3 Weeks: 99.8 percent
Explanation:  none
 
A.   percent of provider orders shipped within 3 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder – an order is defined as all vaccines requested by a provider on a given day; a line (order line) is defined as the individual vaccines that make up the order
B.   percent of provider orders shipped within 5 days of McKesson receiving order from CDC; removes all orders which include an allocated vaccine, and all lines of product on backorder

VMBIP Updates

o	McKesson Specialty Distribution has heard there may be some confusion around weather related shipping practices.  If you are aware of weather related or emergency situations, such as extreme temperatures, hurricanes, flooding, wildfires, etc. that you feel would adversely affect shipments to your providers, please immediately contact McKesson Specialty Customer Care at 877-VAC-PRGM or send an email to cdccustomerservice@mckesson.com  with the details around the situation and your request to halt shipments in this area.  McKesson Specialty Customer Care will work with you to hold shipments temporarily that have not already left the distribution center until you can confirm the situation has passed.  McKesson Specialty Distribution does not monitor the weather for shipping conditions across the United States, and will continue to fill and ship orders to providers unless a request is made by you directly to McKesson Specialty Customer Care.

o	Due to increased available supply of ActHib from the manufacturer being shipped to McKesson Specialty Distribution, you are no longer restricted to placing only 25% of your monthly allocation each week.  In an effort to prevent a stock-out situation, we request that you refrain from ordering the full 100% of your monthly allocation at once; however, there now is some flexibility in when and how much you order in a given week. 

As a reminder, VMBIP related all grantee messages are posted to the VMBIP website at: http//www.cdc.gov/vaccines/programs/vmbip/documents.htm and previous newsletters are posted at http//www.cdc.gov/vaccines/programs/vmbip/newsletters.htm 

If you have any questions or comments about the contents of this email, please contact Brad Prescott bap3@cdc.gov   or Julie Orta jio7@cdc.gov, with a cc to your project officer.

This document can be found on the CDC website at:
http://www.cdc.gov/vaccines/programs/vmbip/downloads/newsletters/vmbip-nl-04-25-08.rtf