QUICK REFERENCE GUIDE FOR PROJECT POINTS OF CONTACT (PPOCs)
aka “The PPOC Cheat Sheet”

Below you will see the following text for each of these topics:
1.  Issue
2.  CDC and/or McKesson Point(s) of Contact
3.  Source Document to Obtain Full Text on Processes and Procedures

1. General information or suggestions concerning VMBIP
2. Your POB project officer
3. N/A

1. Request for VACMAN technical assistance
2. vacman@cdc.gov or (404) 639-8303
3. N/A

1. Request for provider order status if the order status in VACMAN reads “Held at CDC” or “Pending CDC Approval” one business day after transmitting the order
2. Your RA&M monitor
3. PPOC Users’ Guide, Section B

1. Request for provider order status for a non-flu order if the order status in VACMAN reads anything other than “Held at CDC” or “Pending CDC approval”
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. PPOC Users’ Guide, Section B

1. Report a problem with a vaccine shipment (e.g., wrong product, wrong number of doses, shipped to wrong provider, temperature monitor issue)
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. PPOC Users’ Guide, Sections A and C

1. Escalate an unresolved issue already reported to customer service
2. Refer to the most current escalation chart at http://www.cdc.gov/vaccines/programs/vmbip/documents.htm 
3. PPOC Users’ Guide, Section A

1. Request to process and ship a priority order the next business day
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. PPOC Users’ Guide, Section D

1. Request to rush a non-flu order for same-day shipment (for use only when doses cannot be borrowed from another provider and in which there are immediate public health implications)
2. If McKesson Specialty Customer Care is open: cdccustomerservice@mckesson.com, your RA&M monitor, and your POB project officer, and immediate call to McKesson Specialty Customer Care (877) 822-7746.  If McKesson Specialty Customer Care is 

closed:  Call the CDC Director’s Emergency Operations Center (phone number available via AIM members’ only website http://www.immunizationmanagers.org)
3. PPOC Users’ Guide, Section D  All-grantee message dated August 29, 2008 entitled “Process for requesting after-hours vaccine shipments in response to a public health emergency” (message posted at AIM members’ only website http://www.immunizationmanagers.org)

1. Request to rush a flu order for same-day shipment (for use only when doses cannot be borrowed from another provider and in which there are immediate public health implications) 
2. Call the CDC Director’s Emergency Operations Center (phone number available via AIM members’ only website http://www.immunizationmanagers.org).  (Note:  do not contact McKesson Specialty Customer Care in this case even if McKesson Specialty Customer Care is open)
3. Grantee Guidance for Flu Vaccine Ordering 2008-2009 Season, Section entitled “Timing of Flu Vaccine Distribution and Priority Orders” distributed as all-grantee message August 3, 2008 (document posted at AIM members’ only website http://www.immunizationmanagers.org)

1. Request to recall a provider shipment en route due to acts of nature
2. cdccustomerservice@mckesson.com and (877) 822-7746, your McKesson regional account manager, your POB project officer, and your RA&M monitor.  To locate the name and email address of your regional account manager, please refer to the account manager by state document in the VMBIP web site at http://www.cdc.gov/vaccines/programs/vmbip/documents.htm.   
3. PPOC Users’ Guide, Section J

1. Request to pause shipments temporarily due to acts of nature
2. cdccustomerservice@mckesson.com and (877) 822-7746, your McKesson regional account manager, your POB project officer, and your RA&M monitor.  To locate the name and email address of your regional account manager, please refer to the account manager by state document in the VMBIP web site at http://www.cdc.gov/vaccines/programs/vmbip/documents.htm.  
3. PPOC Users’ Guide, Section J

1. Request to cancel any order that has not been held at CDC
2. cdccustomerservice@mckesson.com and (877) 822-7746
3. PPOC Users’ Guide, Section N

1. Request to cancel a flu order that is held at CDC (due to grantee exceeding flu allocation)
2. Dale Verell (404) 639-8770 or dverell@cdc.gov 
3. Grantee Guidance for Flu Vaccine Ordering 2008-2009 Season, Section entitled “New Allocation Functionality in 
NIPVAC” distributed as all-grantee message August 3, 2008 (document posted at AIM members’ only website http://www.immunizationmanagers.org)  

1. Advanced notification of plans to place provider orders for >3,000 doses of adult vaccines in a month (notify CDC only if such a large total volume for a month is unusual for your project area)
2. vaccinedistributionc@cdc.gov and your POB project officer
3. PPOC Users’ Guide, Section M

1. Request to transfer virtual inventory doses to another grantee serviced by the same distribution center that services your project area
2. Your POB project officer
3. PPOC Users’ Guide, Section L

1. Request to transfer flu doses to another grantee serviced by the same distribution center that services your project area
2. Your POB project officer
3. Grantee Guidance for Flu Vaccine Ordering 2008-2009 Season, Section entitled “Frequently Asked Questions”
distributed as all-grantee message August 3, 2008 (document posted at AIM members’ only website http://www.immunizationmanagers.org)

1. Request for additional flu vaccine (after October 1, 2008)
2. Ken Sharp kls2@cdc.gov
3. All-grantee message dated September 16, 2008 entitled “Additional Pre-book”

1. Question about grantee-specific vaccine allocation quantity assigned
2. Your POB project officer (who will route you to a VSAB contact working with the respective allocated vaccine)
3. N/A

1. Question about NIPVAC daily allocation balance report 
2. Ken Sharp kls2@cdc.gov and Lisa Galloway lfg8@cdc.gov  
3. Grantee Guidance for Flu Vaccine Ordering 2008-2009 Season, Section entitled “New Allocation Functionality in NIPVAC” and Appendix A, distributed as all-grantee message August 3, 2008 (document posted at AIM members’ only website http://www.immunizationmanagers.org)

1. Coordinate return of empty box to McKesson Specialty Distribution
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. PPOC Users’ Guide, Section I

1. Coordinate return of expired/wasted vaccine 
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. PPOC Users’ Guide, Section G

1. Where to submit grantee-specific wasted/expired vaccine form for review by CDC
2. vaccinedistributionc@cdc.gov
3. PPOC Users’ Guide, Section G 

1. Question about federal excise tax credit process
2. Your POB project officer
3. PPOC Users’ Guide, Section H

1. Question about how to complete the State and 317-FA Funded Bulk Order Spreadsheet
2. Your POB project officer
3. PPOC Users’ Guide, Section K And The following tabs within the State and 317-FA Funded Bulk Order Spreadsheet
•	Introduction
•	Form and Instructions

1. Question about the status of a state/local or 317-FA funded vaccine bulk order receipt
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. N/A

1. Question about VOFA and spend planning workbook
2. Your RA&M monitor and Cc your POB project officer
3. N/A

1. Question about spend plan monitoring and replenishments
2. Your RA&M monitor and Cc your POB project officer
3. N/A

1. Request to receive data warehouse reports (i.e., Nonviable Vaccine Report and Grantee-Specific Inventory Report)
2. CDC field staff assigned to provide the reports to you
3. N/A

1. Question about data warehouse reports (i.e., Nonviable Vaccine Report and Grantee-Specific Inventory Report)
2. Lisa Galloway lfg8@cdc.gov and Cc your POB project officer
3. N/A

1. Question about cancellation report
2. vaccinedistributionc@cdc.gov and Cc your POB project officer  
3. N/A

1. Question about backorders or backorder report
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. PPOC Users’ Guide, Section E

1. Question about daily shipping log
2. cdccustomerservice@mckesson.com or (877) 822-7746
3. N/A 

1. Request for grantee-specific flyers to be included in shipments
2. vaccinedistributionc@cdc.gov
3. PPOC Users’ Guide, Section F

1. Request to add a grantee staff member to email distribution list for VMBIP-specific all-grantee messages
2. Your POB project officer
3. PPOC Users’ Guide, Section Q

1. Question about contents of VMBIP e-newsletters
2. Julie Orta jio7@cdc.gov and Brad Prescott bap3@cdc.gov and Cc your POB project officer
3. N/A

1. Question about tiered order frequency (TOF)/economic order quantity (EOQ)
2. Julie Orta jio7@cdc.gov and Brad Prescott bap3@cdc.gov and Cc your POB project officer
3. N/A

1. Question about pedigree
2. Helen Kuykendall htk0@cdc.gov and cc your POB project officer
3. N/A

This document can be found on the CDC website at:
http://www.cdc.gov/vaccines/programs/vmbip/downloads/newsletters/downloads/newsletters/qrg-ppocs-09-18-08.rtf