McKesson Empowering Health Care
Escalation Path  
6-26-08

Start Here

McKesson
Kristina Cliff
Kristina.Cliff@McKesson.com
Customer Service Supervisor

McKesson
Jennifer Boss
Jennife.Boxx@McKesson.com
Account Manager – West
 Or
Scott Silvers
Scott.Silvers@McKesson.com
Account Manager – East

McKesson
Tom Hart
Tom.Hart@McKesson.com
Client Executive, CDC Vaccine for Children

CDC
Brad Prescott bap3@cdc.gov 
Julie Orta joi7@cdc.gov
Sally Somerfeldt zfe0@cdc.gov
Your POB Project Officer

How to escalate:
In the event you are not getting timely resolution to your reported issue, escalate as follows:  
1.	Send an email to our McKesson Team Lead, or call 877-822-77.46. 
2.	In your email subject line type “Escalation:  PINzyz, ProvideNameabc, PPOC tel 123-456-7890,” or when your phone call is answered say, “I am escalating an issue and need to speak to your team lead”
3.	If the team lead is not available, follow the escalation path up until you are connected to a person that can handle your escalation.

This document can be found on the CDC website at:
http://www.cdc.gov/vaccines/programs/vmbip/downloads/mechrt-0608.rtf