Step 1: What type of health plan is best for you? You have some basic questions to answer about how you pay for and access medical care. Here are the different types of plans from which to choose.
Choice of doctors, hospitals, pharmacies, and other providers |
Specialty Care |
Out-of-pocket costs |
Paperwork |
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Fee-for-Service w/PPO | You must use the plan's network for full benefits. Not using PPO providers means only some or none of your benefits will be paid. |
Referral not required to get benefits. |
You pay fewer costs if you use a PPO provider than if you don't. |
Some, if you don't use network providers. |
Health Maintenance Organization | You generally must use the network. |
Referral generally required from primary care doctor to get benefits. |
Your outofpocket costs are generally limited to copayments. |
Little, if any. |
Point-of-Service | You must use the network for full benefits. You may go outside the network but it will cost you more. |
Referral generally required to get full benefits. |
You pay less if you use a network provider than if you don't. |
Little if you use the network. You have to file your own claims if you don't use the network. |
Consumer-Driven Plans | You may use network and non-network providers. Not using the network will cost you more. |
Referral not required to get full benefits from PPOs. |
You will pay an annual deductible and cost-sharing. You pay less if you use the network. |
Some if you don't use network providers. |
High Deductible Health Plans w/HSA or HRA | Some plans are network only, others pay something even if you do not use a network provider. |
Referral not required to get full benefits from PPOs. |
You will pay an annual deductible and cost-sharing. You pay less if you use the network. |
If you have an HSA account, you may have to file a claim to obtain reimbursement. |
See Definitions starting of page 17 for a more detailed description of each type of plan.
Step 2: Medical care services. Are preventive care services important to you? What about the freedom to choose your own doctors? Do you prefer to pay a higher deductible in return for a lower premium? Estimate what you might spend on your health care for deductibles, coinsurance/copayments, and services that are not covered. What is the maximum you will have to pay out-of-pocket each year?
An easy-to-use tool allowing you to compare plans is available on the web at www.opm.gov/insure/07/spmt/plansearch.aspx. If you do not have Internet access, use the chart below by consulting the health plans' brochures to review your costs, including premiums, and estimate what you might spend on health care next year. Plan brochures can be obtained from your Human Resources office or on the OPM web site at www.opm.gov/insure/health.
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Health Plan________ |
Health Plan________ |
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Annual premium |
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Annual deductible |
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Office visit to primary care doctor |
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Office visit to specialist |
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Hospital inpatient deductible/copayment/coinsurance |
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Hospital room & board charges |
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Prescription Drugs |
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Catastrophic protection limit |
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Home health care visits |
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Durable medical equipment |
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Maternity care |
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Well-child care |
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Routine physicals |
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Accreditation |
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The following information can be found in the Member Survey Results section in the benefit charts. |
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Overall plan satisfaction |
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Getting needed care |
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Getting care quickly |
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How well doctors communicate |
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Customer service |
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Claims processing |
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Step 3: Think quality. How well do health plans keep their members healthy? How well do health plans treat members when they are sick? Good quality health care means doing the right thing at the right time, in the right way, for a person to achieve the best possible results. Good quality doesn't always mean receiving more care. We provide two types of quality information: accreditation (independent evaluations from private organizations) and member survey opinions (by enrollees).
HMO Accreditation. The evaluations shown in this Guide are performed by the National Committee for Quality Assurance (NCQA), the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and URAC. The following are the accreditation levels used by each organization. Check your health plan's brochure for its accreditation level.
National Committee for Quality Assurance (www.ncqa.org) |
Excellent Levels of service and clinical quality that meet or exceed NCQA's requirements for consumer protection and quality improvement AND achieve health plan performance results that are in the highest range of national or regional performance. |
Commendable Meets or exceeds NCQA's requirements for consumer protection and quality improvement. |
Accredited Meets most of NCQA's requirements for consumer protection and quality improvement. |
Provisional Meets some but not all of NCQA's requirements for consumer protection and quality improvement. |
New Health Plan Applies to health plans that are less than two years old. |
Joint Commission on Accreditation of Healthcare Organizations (www.jcaho.org) |
Accreditation with Full Compliance Demonstrates satisfactory compliance with JCAHO standards in all performance areas. |
Accreditation with Requirements for Improvement Demonstrates satisfactory compliance with JCAHO standards in most performance areas. |
Provisional Demonstrates a previously unaccredited plan's satisfactory compliance with a subset of standards. |
Conditional Demonstrates failure to meet standard(s) or specific policy requirement(s) but is believed capable to do so in a specified time period. |
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URAC (www.urac.org) |
Full Accreditation Demonstrates full compliance with standards. |
Conditional Meets most of the standards but needs some improvement before achieving full compliance. |
Provisional A plan that has otherwise complied with all standards but has been in operation for less than 6 months. |
Note: This chart shows the accreditation levels available under each accrediting organization listed. It is not intended to draw comparisons among the different accrediting organizations.
Member Survey Results. Each year Federal Employees Health Benefits (FEHB) plans with 500 or more subscribers mail the Consumers Assessment of Health Plan Survey (CAHPS)' to a random sample of plan members. For Health Maintenance Organizations (HMO)/Point-of-Service (POS) plans, the sample includes all commercial plan members, including non-Federal members. For Fee-for-Service (FFS)/Preferred Provider Organization (PPO) plans, the sample includes Federal members only. The CAHPS survey consists of a set of standardized health plan performance measures that evaluate members' satisfaction with their health p lans. Independent vendors certified by the National Committee for Quality assurance (NCQA) administer the surveys.
Previously, OPM used symbols to indicate whether a plan's ratings on each of the CAHPS measures were: Average, Above Average, or Below Average compared to a national average. This year , OPM is reporting each plan's scores on the various survey measures. We now show the percentage of satisfied members on a scale of 0 to 100. Also, we list the national average for each measures. Since we offer both HMO plans Free-for-Service/PPO plans we compute a separate national average for each plan type.
Survey findings and member ratings are provided for the following key measures of member satisfaction:
Overall Plan Satisfaction |
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Getting Needed Care |
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Getting Care Quickly |
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How Well Doctors Communicate |
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Customer Service |
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Claims Processing |
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In evaluating plan scores, you can compare individual plan scores against other plans and against the national average for each plan type. Generally, new plans and those with fewer than 500 FEHB subscribers do not conduct CAHPS. Therefore, some of the plans listed in the Guide will not have survey data.
Fee-for-Service (FFS) plans and their Preferred Provider Organizations (PPO) are organized much differently and perform different functions than Health Maintenance Organizations (HMO) and Point-of-Service (POS) plans. Consequently, the accreditation of these plans is different from HMOs and POS plans.The following chart shows activities common to FFS/PPO plans and the X indicates that your FFS/PPO plan (or a vendor with which it contracts has achieved accreditation in these areas.
Behavioral Health |
Care Management |
Disease Management |
Health Utilization Management |
Health Network Accreditation |
Health Plan Accreditation |
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APWU Health Plan |
X |
X |
X |
X |
X |
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Blue Cross and Blue Shield |
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X |
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GEHA |
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X |
X |
X |
X |
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Mail Handlers |
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X |
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NALC |
X |
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X |
X |
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PBP Health Plan |
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X |
X |
X |
X |
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Rural Carrier |
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X |
X |
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Behavioral Health a utilization management program that specializes in mental health and substance abuse or chemical dependency services.
Case Management identifying plan members with special healthcare needs, developing a strategy that meets those needs, and coordinating and monitoring the ongoing care.
Disease Management intensively managing a particular disease. Disease management encompasses all settings of care and places a heavy emphasis on prevention and maintenance. Similar to care management but more focused on a defined set of diseases.
Health Utilization Management managing the use of medical services so that a patient receives necessary, appropriate, high-quality care in a cost-effective manner. It requires plans to use clinical personnel to make decisions.
Health Network Accreditation this standard includes key quality benchmarks for network management, provider credentialing, utilization management, quality management and improvement and consumer protection.
Health Plan Accreditation a comprehensive assessment of a plan's performance in key areas including network management, provider credentialing, utilization management, quality management and improvement, and consumer protection.