Related Links

Performance measurement and management links

King County links

Strategic

• Office of Management and Budget
• 2007 King County Performance Measurement Budget Book (12.6MB PDF)
• King County Auditor's Office

Countywide indicators and measures

• King County Benchmark Program
• King County Annual Growth Report
• Communities Count

Departmental measures

• DNRP Annual Performance Measurement Report
• Department of Natural Resources and Parks, Wastewater Treatment Division's Benchmarking Project
• Public Health - Seattle & King County
• General Government Budget Advisory Task Force (BATF)
• Office of Information Resource Management (OIRM) Performance Measurement Website

KingStat resources

Resources to help with building Kingstat presentations and slides

• Washington State's GMAP resource page
  A wealth of information about the GMAP process, which is very similar to the KingStat model.

  King County Benchmarks

  Many county benchmarks are useful to show context for agency efforts or as elements in creating a picture of community-level conditions.

  King County Annual Growth Report

  Another useful data source about trends in the county and region; contains a summary of major trends and key data points for selected Benchmark Indicators.

Self assessment

• Maricopa County - Managing For Results - Internal Audit (1.4MB DOC)
  Designed for auditors but includes a checklist for self assessment of performance measures and data quality.

  Self Assessment GMAP (50KB PDF)

  A framework to assess your agency's performance management efforts using Malcolm Baldridge Award criteria.

Benchmark resources

Note: Professional associations within each field often have relevant benchmarks that can be useful to show how the county is performing in comparison with other jurisdictions.

• International City/County Management Association (ICMA)
  Comparisons of data from and reports or various local jurisdictions.

  Municipal and Research Services Center of Washington

  Useful source of regional data

  "Indicators" section: GAO, Informing Our Nation: Improving How to Understand and Assess the USAÕs Position and Progress

  An effort to formulate a national database of performance measures.

  State level comparison of children and family wellbeing

  The Annie E. Casey Foundation

  North Carolina Local Government Benchmarking Program

  This project was initiated in September of 1995, providing a comparative basis for local governments in North Carolina to assess service delivery and costs.

Survey resources

• Fairfax County Survey Manual (151KB PDF)
• Rutgers University: Citizen Surveys
• Designing Customer Surveys That Work
• CASRO - Council of American Survey Research Organizations
• BRFSS- CDC's Behavioral Risk Factor Surveillance System Home Page

Public performance reporting

• Sloan Foundation - Performance Assessment of Municipal Governments
• Association of Government Accountants - Service Efforts and Accomplishments Program
• Performance and Accountability Reporting websites (PDF)
• Governmental Accounting Standards Board (GASB)
• American Productivity and Quality Center
  The APQC is an international clearinghouse for benchmarking and best practices primarily devoted to the private sector.
• National Association of Counties (NACO)
  Two features of this web site often contain information about performance measurement efforts: This County News, and Model County Programs.
• National Center for Civic Innovation
• Performance Measurement Association
  This is a global network for those interested in the theory and practice of performance measurement and management.
• Government Accountability Office (GAO) - Report on Indicators (3.3MB PDF)

Award programs

• Association of Government Accountants' Service Efforts and Accomplishments Certificate program
• Malcolm Baldrige National Quality Award
  Although not directly applicable to government organizations, Baldrige criteria have been adopted by many organizations using the seven key areas: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; human resource focus; process management; and results.

City government links

• Austin, Texas - ePerformanceMeasures
• Baltimore, Maryland - CitiStat
• Bellevue, Washington - Vital Signs and Performance Scorecards
• Charlotte, North Carolina
  Charlotte's performance measurement/management strategy involves translating mission and vision into tangible and measurable objectives that are results-focused. The City of Charlotte's performance approach involves the use of the Balanced Scorecard Methodology and the development of business plans for Key Business Units and Support Business Units.
• District of Columbia, CapStat
• Portland, Oregon - Multnomah Progress Board
• Nashville, TN
• NYC Mayor's Office of Operations - Mayor's Management Report
• Palm Beach FL performance system
• Phoenix CITY MANAGER EXECUTIVE REPORT

Other county government links

• Dallas County, Texas
• Fairfax County, Virginia
• Maricopa County, Arizona & Maricopa Performance Measure Auditing
• Mecklenburg County, North Carolina
• Miami Dade County, Florida & Miami Dade's Strategic Plan
• Prince William County, Virginia
• San Diego County, California
• Snohomish County, Washington - SnoStat Home
• Governing.com - Grading the Counties 2002

Washington State links

• Washington State's GMAP (Government Management Accountability and Performance)
• WSDOT Accountability

Other state government links

• State of Iowa and Iowa Department of Management
  This Web site provides information about the State of Iowa's Managing for Results initiative, along with a listing of measures and data.
• Maine - Measures of Growth
• Minnesota Department Results
• Oregon
• State of Texas
  The Texas State Auditor's Office had developed a Guide to Performance Measurement, which explains the importance of performance measures within the State's planning and budgeting cycle. It also provides detail on how State agencies can establish adequate internal controls in measurement systems.
• State of Virginia
  Department of Planning and Budget - Virginia's Department of Planning and Budget maintains a number of forms and instructions pertaining to strategic planning and performance measurement.
  Virginia Performs - Quality of life measures.

Federal government links

• General Accounting Office
  Includes many documents related to the Government Performance and Results Acts (GPRA), in particular, observations on various Federal agencies' performance reports.
• Office of Personnel Management
  The OPM 5-Year Strategic Plan is entitled Federal Human Resources Management for the 21st Century.
• US Department of Commerce Acquisition Community
  This site has posted a comprehensive Guide to a Balanced Scorecard: Performance Management Methodology which describes how to apply performance management within a government agency.

Indicators

• BC progress board
• Community Indicator Consortium
• National Neighborhood Indicators Partnership
• Minnesota Milestones
• International Institute for Sustainable Development
• Sustainable Seattle

Measurement and Indicator Resources and Groups

• American Society for Quality
• Balanced Scorecard Collaborative, Inc.
• Balanced Scorecard Institute
• BetterManagement.com
• Community Indicators Consortium
• CourTools
  A sample of potential performance measures used by courts.
• Effective Community Governance
• Green Mountain Institute for Environmental Democracy
• IBM Center for the Business of Government Home
• Made 2 Measure
• Oak Ridge Associated Universities - Federal Performance Measurement & Management Documents
• Performance Management Network
  This web site is geared toward the exchange of ideas and insights on performance management, measurement and improvement.
• Public Performance Measurement and Reporting Network
  Sign up for the newsletter. Training and events
• Sustainable Seattle
• United Way Resource Network on Outcome Measurement
  As leaders in results-oriented philanthropy, United Way of America and United Way organizations across the country have championed the adoption of outcome measurement by health and human service programs.

Performance budgeting examples

• Hennepin County Performance Based Budget (1.3MB PDF)
• State of Iowa Performance Based Budget