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| ALL SERVICES |
| MILITARY ONESOURCE: 1-800-342-9647 |
| Any military members or families in need of counseling services or Red Cross Armed Forces Emergency Service Centers may call the Military OneSource number above or visit their website http://www.militaryonesource.com/. |
| MILITARY FAMILY LOCATOR: 1-888-777- 7731 |
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| Hurricane Katrina Evacuation and Emergency Leave for Military Members and Their Families, for more information click here. |
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| ARMY |
| ARMY TELEPHONE HELPLINE: 1-800-833-6622 |
| Soldiers, spouses, family members and all members of the Army Family who need assistance because of Hurricane Katrina should email the Well-Being Liaison Office at katrina.relief@us.army.mil, or call the number above. For additional information, please visit the Army Hurricane Katrina website. |
| ARMY RESERVE HELPLINE: 1-877-464-9330 |
| Army Reserve family members and soldiers affected by Hurricane Katrina can call the number above 24 hours a day. There is also a website, http://www.arfp.org/skins/ARFP/home.aspx?mode=user, where families of deployed/mobilized Army Reserve soldiers and Army Reserve civilians may provide their current contact information. |
| ARMY NATIONAL GUARD HELPLINE: 1-888-777-7731 |
| Families of Deployed Army National Guard Soldiers affected by Hurricane Katrina can call the number above and identify yourselves so that we may inform deployed Guardsmen of your situation. Website |
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| AIR FORCE |
| AIR FORCE PERSONNEL CENTER HOTLINE 1-800-435-9941 |
Get answers to questions concerning Air Force hurricane operations by contacting the Air Force Personnel Center’s Personnel Readiness Center at 1-800-435-9941. Website
For questions that can’t be answered by AFPC, Reserve people may contact the AFRC headquarters staff at the following extensions by dialing toll free 1-800-223-1784: civilian personnel, 71206; personnel readiness center, 71262; family readiness director, 71241; chief personnel, 70390. The AFRC command center – open 24 hours a day, 7 days a week – is available at extension 70680. |
NEW ORLEANS, LA., KEESLER AIR FORCE BASE PERSONNEL |
| All AFRC people assigned to New Orleans or Keesler Air Force Base, Miss. should check-in with their units immediately. Those assigned to the 926th Fighter Wing should call the command post at Barksdale AFB, La. at (318) 456-9233. Beginning Sept. 1, at 8 a.m., reservists and civilians assigned to the 403rd Wing may check in at 1-888-436-2246 extension 53177. Website |
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| NAVY |
| ACTIVE, RESERVE, DEPENDENTS HELPLINE: 1-877-414-5358 |
| DoN CIVILIANS, DEPENDENTS HELPLINE: 1-877-689-2722 |
| This line will be staffed 24 hours by active duty Navy volunteers and will have connectivity with Navy, FEMA and other government agencies. They will try their very best to answer questions regarding the status of Navy family members, but please be aware that communication in the region is still inconsistent. For additional information, please visit the Navy website. |
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| MARINE CORPS |
| MARINE CORPS ONESOURCE HELPLINE: 1-800-342-9647 |
| The hotline is being run by Military One Source. They are providing assistance to callers as required and are forwarding request for the status of effected service members to MARFORRES Headquarters at their new location aboard MOBCOM Kansas City. For additional information, please visit the Marine Corps Hurricane Katrina website. |
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| COAST GUARD |
| COAST GUARD LEGAL ASSISTANCE: 1-866-811-3323 |
(Coast Guard members and their families only).
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| MISSING COAST GUARD: 314-539-3900, ext. 2340 |
To inquire about Missing Coast Guardsmen and their families.
(Coast Guard members and their families only).
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| CIVILIAN EMPLOYEE PAY: 757-628-4766 or 4767 |
Civilian employees who do not receive their pay or are otherwise unable to access it should contact the Coast Guard Human Resources Servicing Office, Norfolk, VA at: 757-628-4766 or 4767.
For further information, please consult the Coast Guard Atlantic area website or the Armed Forces Legal Assistance website
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| DEFENSE DEPARTMENT |
DoD CIVILIAN PERSONNEL MANAGEMENT SERVICE
www.cpms.osd.mil/hurricane.html provides up-to-date, critical information on DoD human resources related matters for employees and organizations affected by Hurricane Katrina. This site also gives instructions on Safe Havens for DoD civilians, dependents, and dependents of Military Members
A fact sheet posted on the site refers employees with questions to these email addresses and phone numbers: |
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OPM HELPLINE: 1-800-307-8298
The U.S. Office of Personnel Management (OPM) has established a toll-free assistance hotline number for current and retired federal employees and annuitants who have been impacted by Hurricane Katrina. The toll-free number will be open seven days a week during the hours of 7 a.m. and 9 p.m., Central Time. Federal employees with access to the internet can receive updated and important information on benefits, flexibilities and payroll at www.opm.gov/katrina/. |
| U.S. Northern Command support for Hurricane Katrina Disaster Relief |
| National Personnel Records Center, St. Louis Obtain expedited copies of documents for Federal Civilian and Military Personnel. |
| Washington Headquarters Services offers information on how to give donations to Hurricane Katrina victims. Download Memorandum (PDF) |
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| GOVERNMENT AGENCIES |
| Federal Emergency Management Administration (FEMA) Registration line: 1-800-621-3362. Instructions for disaster assistance. |
| FirstGov.gov has an extensive list of links to find loved ones, victim assistance, how to help, disaster cleanup, and agency resources. |
| Centers for Disease Control and Prevention is coordinating key health and safety information for individuals, responders, and health professionals for all federal agencies. |
U.S. Postal Service is reconnecting displaced and evacuated Hurricane Katrina victims with their mail. Hurricane victims in areas without telephone service or internet access should go to the nearest post office, complete a change-of-address form, and submit it to a postal retail associate at the counter or mail it. For more information visit http://www.usps.com/ or call 1-800-ASK-USPS (1-800-275-8777).
The Postal Service is working to set up special ZIP codes for sites being used to house evacuees. Postal employees at those locations are assisting people with the Change of Address process. |
| DisasterHelp.gov portal website for information and assistance. |
| GSA.gov website for the U.S. General Services Administration. Hotlines: (404) 224-2222 serving Florida, Georgia, Alabama, Mississippi, Tennessee, South Carolina, North Carolina, and Kentucky; AND (817) 978-2210 serving Louisiana, Texas, Arkansas, Oklahoma, and New Mexico. These hotlines are currently open to federal customers 24 hours a day. |
| USA Freedom Corps website provides volunteer information. |
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