Training and support
- Trained champions (opinion leaders)—nurse managers required to be part of champion training
- Held regular champion calls by category of champion (educator, clinical specialist, staff nurses, managers) to address problems relative to role—problem solve together
- Used Socio technical approach—involved users with designing identifying problems and designing solutions
- Most of solutions came from RNs—we had resources in place to address most solutions /or told why couldn't
Previous Slide Contents Next Slide