U.S. Food and Drug Administration
Performance Plan
2002

 

2.2 HUMAN DRUGS

2.2.1 Program Description, Context, and Summary of Performance

Total Program Resources:

  FY 02 Budget Estimate FY 01 Current Estimate FY 00 Actual FY 99 Actual
Total ($000)
347,829
317,066
311,234
278,299

The Human Drugs Program assures that all drug products used for the prevention, diagnosis, and treatment of disease are safe and effective. Premarket review is accomplished through prompt and efficient review of clinical research and by taking appropriate and timely action to review new drugs and their generic equivalents, over-the-counter (OTC) drugs and labeling, and through quality assurance/quality control. Once drugs have been approved, they may be marketed and distributed for use. At that time, postmarket surveillance assures the quality of drugs on the market and the minimization of adverse events associated with the use of prescription and OTC medications. To meet these goals, FDA frequently consults with experts in science, medicine and public health and coordinates with consumers, product users and industry.

The challenge of assuring drug quality, safety and effectiveness is an ongoing one. While continual growth in the technological complexity of new products promises great health benefits for a growing number of U.S. consumers, FDA must be vigilant in safeguarding their interests. This challenge frames the Agency's strategic goals:

This performance plan illustrates the Agency's ongoing efforts and continuing progress in achieving it's mission, which will result in maximizing the pharmaceutical industry's ability to provide the safe and effective medications that will continue to improve the public health. Premarket performance goals include those in the areas of: testing investigational new drugs (INDs), evaluating new drug applications (NDAs); reviewing and taking action on efficacy supplements, manufacturing supplements and generic drug application review; reviewing and labeling for OTC drugs; and reviewing requests from industry for manufacturers who conduct pediatric studies. Postmarket surveillance performance goals include: assessing risk to identify adverse events; and expanding scientific capabilities to respond and contribute to major breakthroughs in pharmaceutical research and technology via research, continuing professional development and training, and continued collaborations with stakeholders.

FY 2000 Performance Highlights

Drug Approvals

Postmarket Surveillance--In calendar year 2000, 261,000 individual safety reports (ISRs) were received for entry into the Adverse Event Reporting System (AERS). FDA uses these reports as part of the postmarket surveillance to identify any unexpected, rare or serious events.

Outreach-- FDA is committed to providing the public quicker access to drug information. It has developed several new web sites, such as the Consumer Drug Information web site and the FDA Oncology Tools web site. The Agency has also completed a campaign designed to increase consumer awareness about the problems related to online drug purchases by developing a brochure and newspaper article describing the potential dangers of buying medical products on the Internet. In addition, the Agency has completed the first phase of a new Over-the-Counter Medicine Label Campaign by placing 245 newspaper articles in 45 states reaching more than 17 million people and by reaching an additional 137 million with radio PSA.

Leveraging/Communication--The Agency continues to conduct expeditious drug reviews and provide information by collaborating and cooperating with industry, health care organizations and academia. A web site called ACTIS (www.actis.org) was developed as a resource to provide current information on federally and privately funded clinical trials for AIDS patients. This service is provided collaboratively by the National Institute of Allergy and Infectious Diseases, Food and Drug Administration, National Library of Medicine and the Center for Disease Control.

Reinvention--The Agency is dedicated to developing new standards and guidances that will establish explicit training requirements for staff reviewers such as the Good Review Practice (GRP) guidance. FDA is also in the process of creating a clinical review documentto assess whether an application meets established standards for the clinical portion of a submission.

Through the successful pursuit of these goals, FDA is providing health protection and promotion for the American public, from the inception of new drug concepts, through research, product development, manufacturing, marketing and consumption. The Agency's approach to achieving the strategic goals outlined above, as well as the key performance goals that will move the Program in these directions, are outlined in the next sections.

2.2.2 Strategic Goals

Strategic Goal 1:

Reduce human suffering and enhance public health by providing quicker access to important, lifesaving drugs, and assuring availability of safe and effective drugs.

A. Strategic Goal Explanation

Improving the efficiency and quality of the application review process will assure that safe and effective drugs are available to the American people. Third party outsourcing of application parts, stronger quality assurance and quality control monitoring, more timely inspections, and greater utilization of external expertise such as industry, academia and professional associations will result in significant payoffs. Payoffs to the American people include reduced drug development time, increased and quicker access to new drug products, and an increased number of therapeutic options for health professionals to choose from. Improving product review will also advance the safe and appropriate use of medicines in children. FDA is authorized to grant six months of marketing exclusivity to manufacturers who conduct and file pediatric studies in new or approved drugs. Since 1998 FDA has reviewed over 210 Proposed Pediatric Study Requests (PPSR), issued over 185 Written Requests (WR) asking for over 407 studies to be conducted in the pediatric population and has granted exclusivity to 27 products. Fourteen of the 27 products granted exclusivity now have approved labeling that incorporates information from the pediatric studies. Important information regarding dose and adverse events in pediatric patients has been obtained. Developing a hospital-based pediatric drug use and adverse event reporting system, hiring additional pediatric reviewers, and increased interaction and leveraging with the scientific and academic communities and researchers will facilitate the advancement of pediatric medicine. Goals 12026 and 12001 will support efforts to achieve this strategic goal.

B. Summary of Performance Goals

Performance Goals Targets Actual Performance Reference
1. Review and act on 90% of standard original NDA submissions within 10 months of receipt and 90% of priority original NDA submissions within 6 months. (12001)

Standard NDAs within 10 months:
FY 02: 90%
FY 01: 70%
FY 00: 50%
FY 99: 30%

 

FY 02:
FY 01: 01/03
FY 00: 01/02
FY 99: 66%

1999 Update

Standard NDAs within 12 months:
FY 02: NA
FY 01: 90%
FY 00: 90%
FY 99: 90%

 

FY 02:
FY 01: 01/03
FY 00: 01/02
FY 99: 100%
FY 98: 100%

 

Priority NDAs within 6 months:
FY 02: 90%
FY 01: 90%
FY 00: 90%
FY 99: 90%


FY 02:
FY 01: 7/02
FY 00 7/01
FY 99: 100%
FY 98: 100%

 
2. Implement, evaluate, track and report on the clinical trials FDA is requesting under FDAMA or requiring under the Pediatric Rule. (12026) FY 02: Implement, evaluate, track and report on the clinical trials FDA is requesting under FDAMA or requiring under the Pediatric Rule.
FY 02:  
FY 01: Implement, evaluate, track and report on the clinical trials FDA is requesting under FDAMA or requiring under the Pediatric Rule. FY 01: (1st 4 months)
Exclusivity:
- 19 PPSR's reviewed
- 28 WR's issued
- 14 Amended WRs issued
- 4 Exclusivity determinations
- 2 Exclusivities granted
- 3 Labels changed
Ped Rule:
- PediatricAssessments Deferred = 3
 
FY 00: Implement, evaluate, track and report on the clinical trials FDA is requesting under FDAMA or requiring under the Pediatric Rule.
FY 00:
Exclusivity:
- 39 PPSR's reviewed
- 62 WR's issued
- 59 Amended WR's issued
- 19 Exclusivity determinations
- 16 Exclusivities granted
- 7 Labels changed
Ped Rule:
- Pediatric Assessments Deferred = 76
- Pediatric Assessments Waived = 91
 

FY 99: Implement, evaluate, track and report on the clinical trials FDA is requesting under FDAMA or requiring under the Pediatric Rule.

FY 99:
Exclusivity:
- 155 PPSR's reviewed
- 95 WR's issued
- 15 Amended WR's issued
- 9 Exclusivity determinations
- 9 Exclusivities granted
- 4 Labels changed
 
3. Review and act upon fileable original generic drug applications within 6 months after submission date. (12003) FY 02: 55% FY 02: Final data avail. 4/03 1999 Update
FY 01: 50% FY 01:Final data avail. 4/02  
FY 00: 45% FY 00: 42% as of 2/01. Expect final data 4/01  
FY 99: 60% FY 99: 28%  
4. Review and act on 90% of resubmitted NDA applications within 6 months of receipt. (12002) FY 02: NA FY 02: NA 1999 Update
FY 01: NA FY 01: NA  
FY 00: NA FY 00: NA  
FY 99: 90% FY 99: 100%  
5. Review and act on 90% of standard efficacy supplements within 12 months (30% within 10 months of receipt) and priority efficacy supplements filed within 6 months of receipt. (12004) FY 02: NA FY 02: NA 1999 Update
FY 01: NA FY 01: NA  
FY 00: NA FY 00: NA  
FY 99: 90% within 12 mos 30% within 10 mos priority within 6 mos FY 99: 87% (priority efficacy supplements) 99% (standard efficacy supplements)  
6. Review and act upon 90% of manufacturing supplements within 6 months and act on 30% of manufacturing supplements requiring prior approval within 4 months. (12005) FY 02: NA FY 02: NA 1999 Update
FY 01: NA
FY 01: NA  
FY 00: NA FY 00: NA  
FY 99: 90% within 6 mos. 30% within 4 mos. FY 99: 99% within 6 mos. 73% of supplements requiring prior approval within 4 mos.  
7. Protect human research subjects participation in drug studies and assess the quality of data from these studies by conducting approximately 780 onsite inspections and data audits annually. (12032) FY 02: 780 FY 02: 1/31/03  
FY 01: NA FY 01:  
FY 00: NA FY 00: 697 inspections completed FY 99: 683 inspections completed  
FY 99: NA Note: The number of inspections completed each year is dependent on the number of applications received, has averaged approximately 100-120 per year.    
TOTAL FUNDING: ($000) FY02: 260,872    
FY01: 254,593    
FY00: 233,425    
FY99: 208,724    

 

C. Goal-by-Goal Presentation of Performance

1. Review and act on 90% of standard original NDA submissions within 10 months of receipt and 90% of priority original NDA submissions within 6 months. (12001)

Fiscal Year 1999 Cohort as of 12/31/00

Submission Type Number of Submissions Filed with CDER Goal (months) Number of Reviews "On Time" Percent of Reviews "On Time"
Priority New Drug Application
31
90% in 6 months
31
100%
Standard New Drug Application
95
30% in 10 months
63
66%
90% in 12 months
95
100%

 

2. Implement, evaluate, track and report on the clinical trials FDA is requesting under FDAMA or requiring under the Pediatric Rule; conduct research initiatives and activities to define the quality of the clinical studies, usefulness of data generated from these trials, changes in drug product labeling and resultant public health benefits for children. (12026)

3. Review and act upon 55% of fileable original generic drug applications within 6 months after submission date. (12003)

MEDIAN APPROVAL TIME
Abbreviated Applications

FISCAL YEAR MONTHS
1997
19.6
1998
18.7
1999
17.3

 

4. Review and act on 90% of complete NDA applications resubmitted following receipt of a non-approval letter, within 6 months after resubmission date. (12002)

 

Fiscal Year 1999 Cohort as of 5/31/00

Submission Type Number of Submissions Filed with CDER Goal (months) Number of Reviews "On Time" Percent of Reviews "On Time"
Class 1 Resubmission
17
50% in 2 months
17
100%
90% in 4 months
17
100%
Class 2 Resubmission
47
90% in 6 months
47
100%

 

5. Review and act upon 90% of standard efficacy supplements within 12 months (30% within 10 months of receipt) and priority efficacy supplements filed within 6 months of receipt. (12004)

Fiscal Year 1999 Cohort as of 8/31/00

Submission Type Number of Submissions Filed with CDER Goal (months) Number of Reviews "On Time" Percent of Reviews "On Time"
Priority Efficacy Supplements
15
90% in 6 months
13
87%
30% in10 months
95
77%
Standard Efficacy Supplements
122
90% in 12 months
121
99%

 

6. Review and act upon 90% of manufacturing supplements within 6 months and act on 30% of manufacturing supplements requiring prior approval within four months. (12005)

Fiscal Year 1999 Cohort as of 8/31/00

Submission Type Number of Submissions Filed with CDER Goal (months) Number of Reviews "On Time" Percent of Reviews "On Time"
Manufacturing Supplements
1,459
30% in 4 months
662
73%
90% in 6 months
1,438
99%


7. Protect human research subjects' participation in drug studies and assess the quality of data from these studies and assess the quality of data from these studies by conducting approximately 780 on-site inspections and data audits annually. (12032)

Strategic Goal 2:

Prevent unnecessary injury and death to the American public caused by adverse drug reactions, injuries, medication errors and product problems.

A. Strategic Goal Explanation

FDA cannot learn everything about the safety of a drug before it is approved. FDA must be vigilant to protect Americans from injuries and deaths caused by unsafe, illegal, fraudulent, substandard or improperly used products. FDA assures safe products are marketed by continued surveillance for adverse events and use problems, increased inspectional coverage of both foreign and domestic producers, increased enforcement efforts to prevent fraudulent activities involved with the sale of approved and unapproved prescription drugs over the Internet, and increased educational programs that address the interests of medical professionals, patients and consumers.

A comprehensive safety system for medical products is a critical priority. FDA's current systems are not intended to, and cannot, uncover the incidence of adverse events, their preventability, or the overall health and economic impact on Americans. A DHHS partnership to promote patient safety and prevent medical errors is being developed, with FDA taking the lead on a national critical event reporting system. This program is designed for broader monitoring and prevention of adverse events involving both new and already marketed products and would substantially reduce preventable injuries and death from the use of FDA-regulated products.

FDA uses a number of postmarketing risk assessment approaches to ensure the continued safe use of drug products. The Agency's current adverse event database for drugs and therapeutic biological products, the AERS, contains approximately 2 million adverse event reports from health care professionals (see goal 12007). In calendar year 1999, over 275,000 individual safety reports (ISRs) were received into entry into the AERS of which over 30% represented serious and unexpected events. As of July 20, 2000, 137,000 individual safety reports (ISRs) have been received for entry into the AERS for this calendar year. The first quarter data for calendar year 2000 projects over 300,000 reports for the full year. FDA evaluates spontaneous reporting data from the AERS to identify any serious, rare, or unexpected adverse events or an increased incidence of events. Based on its evaluation, FDA may decide to disseminate risk information, such as Dear Healthcare Professional letters, and may initiate regulatory action. Through a program called MedWatch, the FDA Medical Products Reporting Program, healthcare professionals and consumers are encouraged to report serious adverse events and product problems to FDA, the manufacturer, or both. FDA's Drug Quality Reporting System (DQRS) receives reports from pharmacists of deviations from Good Manufacturing Practices that occur during the manufacturing, shipping, or storage of prescription or OTC drug products. FDA receives medication error reports from pharmacists on marketed human drugs and maintains a central database within the DQRS and the AERS for all reports involving a medication error or potential medication error. The Agency puts substantial effort into reviewing medication error case reports to identify serious or potentially serious outcomes that might be avoided by modifying the labeling or packaging.

B. Summary of Performance Goals

Performance Goals Targets Actual Performance Reference
8. Streamline adverse drug event reporting system. (12007) FY 02: Issue final rules on ADRs and electronic submissions
FY 02: 1999 Update
FY 01: Issue Proposed Rule on adverse event reporting requirements. Issue Guidance on electronic submission of adverse event reports. Grant waivers to companies wishing to submit adverse event reports electronically. Continue AERS development (post 2.0 functionality). Roll out of AERS datamart to medical officer in new drug review divisions.
FY 01:  
FY 00: Develop next generation of the AERS to enhance functionality.
FY 00: Development and roll-out of AERS 2.0 was completed. Pilot program to increase participation in electronic expedited reporting is ongoing. Regulation requiring that adverse event reports be precoded using MedRA on target for release for public comment this FY.
 
FY 99: Implement AERS for the electronic receipt and review of voluntary and mandatory ADE reports. FY 99: The AERS was successfully implemented and has been operational for nearly three years.  
9. CDER will initiate laboratory research on at least three projects identified and related to the mission of PQRI. (12016) FY 02: Initiate laboratory research on at least 3 projects FY 02:  
FY 01: Initiate laboratory research on at least 3 projects
FY01:  
FY 00: 25% Goal metric changed for FY 01 ,02. See Context Section FY00: Studies were initiated in all the project areas including presentations at a professional meeting. There were two studies for physical attributes, two studies for BACPAC, and seven studies for in vivo bioequivalence.
 
FY 99: NA FY 99: NA  
10. Inspect registered human drug manufac-turers, repackers, relabelers and medical gas repackers.1 (12020) FY 02: 26% FY 02:  
FY 01: 26% FY01:  
FY 00: 22% FY00: 22%  
FY 99: 22% FY 99: 26%  
  FY 98: 24%  
  FY 97: 26%  
11. Assure that FDA inspections of domestic drug manufacturing and repacking establishments result in a high rate of conformance (at least 90%) with FDA requirements. (12006) FY 02: at least 90% FY 02:  
FY 01: at least 90% FY 01:  
FY 00: at least 90% FY 00: 93%  
FY 99: at least 90% FY 99: 95%  
  FY 98: 96%  
  FY 97: 95%  
12. Give consumers and health profes-sionals more easily understandable OTC drug information. (12027) FY 02: Give consumers and health professionals more easily understandable OTC drug information. FY 02:  
FY 01: Give consumers and health professionals more easily understandable OTC drug information. FY 01:  
FY 00: Make new drug approval information increasingly available via the Internet. Develop partnerships with national organizations to disseminate educational information to consumers. FY 00: OTC label education campaigns were targeted to grassroots consumers and key health professional organizations.  
FY 99: NA FY 99: NA  
TOTAL FUNDING: ($000) FY02: 86,957    
FY01: 62,473    
FY00: 77,809    
FY99: 69,575    
1 Some adjustments in counting inventories and inspectional coverage were necessary due to a few problems resulting from the transition to a new database (FIS to FACTS) in FY 2000.

 

C. Goal-by-Goal Presentation of Performance

8. Expedite processing and evaluation of adverse drug events through implementation of AERS which allows for electronic periodic data entry and acquisition of fully coded information from drug companies. (12007)

Currently reports are received either on paper as MedWatch forms or electronically. AERS assigns an individual safety report (ISR) identification number for each report. Paper submissions are scanned and stored in retrieval software. All data elements are entered and undergo data entry quality control to ensure completeness and accuracy. All reported adverse event terms are coded into a standardized international terminology, MedDRA (the Medical Dictionary for Regulatory Activities). This process is also subjected to coding quality control. After data entry, the reports are routed directly to assigned clinical reviewers in the postmarketing office. The reports are assessed individually and in aggregate for safety concerns.

The functions and tools developed in AERS provide the ability to easily customize queries; such queries are performed by multiple users on a daily basis for any drug and/or adverse event of interest. Standardized report outputs from AERS provide useful postmarketing information to many users within and outside FDA. These functions, combined with appropriate management and processes developed by the FDA, make AERS an effective tool for pharmacovigilance. There is an ongoing process in place to further improve the performance and functionalities of AERS.

AERS was designed to allow for electronic submission of individual case safety reports. Electronic submissions provide CDER, FDA, and the public with several tangible benefits. Specifically, automating the receipt and processing of safety reports will allow CDER to be more responsive to public health issues, greatly reduce resources associated with data management, and apply better data and better science to the drug regulatory process. However, there are FDA regulatory and infrastructure changes needed for full-scale implementation of electronic submissions. Accordingly, CDER has proposed a step-level implementation that will allow CDER to identify and resolve several process issues while the regulatory and infrastructure changes are implemented. This step-level implementation includes a pilot program in which manufacturers may submit safety reports electronically. This will be followed by proposed rulemaking to require that manufacturers submit suspected adverse drug reaction reports electronically.

In summary, the AERS database in the FDA assures that postmarketing adverse event reports are completely and accurately data entered, quality controlled and reviewed to monitor product safety and to protect the public health.

9. CDER will initiate laboratory research on at least three projects identified and approved by the PQRI. (12016)

The Blend Uniformity Working Group is expected to make recommendations to FDA by early next year on science-based changes to regulations for blend uniformity testing. These recommendations will ensure that there is thorough mixing of the drug within the blend and dosage unit. Current regulations advocate the testing of each production batch of a powder-blend drug. However, industry experience suggests that testing every batch is not necessary or meaningful because the current blend sampling technology is flawed and doesn't necessarily provide representative results.

10. Inspect 26% of registered human drug manufacturers, repackers, relabelers and medical gas repackers. (12020)

11. Assure the FDA inspections of domestic drug manufacturing and repacking establishments, in conjunction with the timely correction of serious deficiencies identified in these inspections, result in a high rate of conformance (at least 90%) with FDA requirements. (12006)

12. Make available to consumers and health professionals more easily-understandable information on choosing and taking prescription and OTC drugs to prevent and reduce their misuse, take more of an activist role in how consumers use these drugs, and improve drug risk management, analysis, and communication procedures. (12027) Goal will remain the same for FY 02

2.2.3 Verification and Validation

A preliminary assessment for data completeness, accuracy, and consistency and related quality control practices was done for each performance goal. The purpose of the assessment was to determine if the data was of a sufficient quality to document performance and report program results, whether the data was appropriate for the performance measure and if it was considered sound and convincing. The Center obtained from its programs a description of the means that are used to verify and validate measured values for each performance goal. CDER has a number of quality control processes in place to ensure that performance data is reliable. Below are descriptions of several data systems used by CDER.

The Adverse Event Reporting System (AERS) is an Oracle based computerized information system designed to support the Agency's post-marketing safety surveillance program for all approved drug and therapeutic biologic products. The structure of the database is in compliance with the international safety reporting guidance (ICH E2B), including content and format for electronic submission of the reports from the manufacturers. Features include on-screen review of reports, searching tools, and various output reports in support of postmarketing drug surveillance and compliance activities. The ultimate goal of AERS is to improve the public health by providing the best available tools for storing and analyzing safety reports.

Currently reports are received either on paper as MedWatch forms or electronically. AERS assigns an individual safety report (ISR) identification number for each report. Paper submissions are scanned and stored in retrieval software. All data elements are entered and undergo data entry quality control to ensure completeness and accuracy. All reported adverse event terms are coded into a standardized international terminology, MedDRA (the Medical Dictionary for Regulatory Activities). This process is also subjected to coding quality control. After data entry, the reports are routed directly to assigned clinical reviewers in the postmarketing office. The reports are assessed individually and in aggregate for safety concerns.

The functions and tools developed in AERS provide the ability to easily customize queries; such queries are performed by multiple users on a daily basis for any drug and/or adverse event of interest. Standardized report outputs from AERS provide useful postmarketing information to many users within and outside FDA. These functions, combined with appropriate management and processes developed by the FDA, make AERS an effective tool for pharmacovigilance. There is an ongoing process in place to further improve the performance and functionalities of AERS.

AERS was designed to allow for electronic submission of individual case safety reports. Electronic submissions provide CDER, FDA, and the public with several tangible benefits. Specifically, automating the receipt and processing of safety reports will allow CDER to be more responsive to public health issues, greatly reduce resources associated with data management, and apply better data and better science to the drug regulatory process.

However, there are FDA regulatory and infrastructure changes needed for full-scale implementation of electronic submissions. Accordingly, CDER has proposed a step-level implementation that will allow CDER to identify and resolve several process issues while the regulatory and infrastructure changes are implemented. This step-level implementation includes a pilot program in which manufacturers may submit safety reports electronically.This will be followed by proposed rulemaking to require that manufacturers submit suspected adverse drug reaction reports electronically.

In summary, the AERS database in the FDA assures that postmarketing adverse event reports are completely and accurately data entered, quality controlled and reviewed to monitor product safety and to protect the public health

The pediatric databases are complete and accurate and appropriate quality control practices are in place. The data are valid for this goal because they measure the required performance indicators e.g., the number of requested pediatric studies. A detailed assessment of the pediatric Exclusivity Database and the Pediatric Page database quality control process will be conducted in the coming year to ensure that performance data are reliable.

The Center-wide ORACLE Management Information System (COMIS) is CDER's enterprise-wide system for supporting premarket and postmarket regulatory activities. It consists of multiple applications, or components, that store and retrieve data in a single integrated database. COMIS is the core database upon which most mission-critical applications are dependent. The new drug evaluation (NDE) portion of COMIS contains information about investigational new drug applications (INDs), new drug applications (NDAs), supplements, and amendments, and it tracks their status throughout the review process. The type of information tracked in COMIS includes status, type of document, review assignments, status for all assigned reviewers, and other pertinent comments.

CDER has in place a quality control process for ensuring the reliability of the performance data in COMIS. Document room task leaders conduct one hundred percent daily quality control of all incoming data done by their IND and NDA technicians. Senior task leaders then conduct a random quality control check of the entered data in COMIS.

The task leader then validates that all data entered into COMIS are correct and crosschecks the information with the original document. Once the data are saved in COMIS, the document room staff no longer have the capability to change certain document fields. If a data entry change is necessary, the task leader must request the change in writing. Once the change has been made, the document room is notified and the senior task leader/task leader rechecks the data for accuracy.

The Records Management Team (RMT) conducts weekly quality control checks of the various document rooms. These checks include random quality control of division files, loose files, application jackets, outgoing letters, memoranda, and reviews. Each document room is visited monthly and no advanced notice is given.

Overall, the data in COMIS are complete and accurate, and appropriate quality control practices are in place. The limited number of people with authority to input data into COMIS helps to protect the integrity of the data. Once entered into the system, data are immediately accessible to users. In order to ensure that the system is functioning as needed, a committee consisting of staff from RMT and the Office of Information Technology meet once a month to discuss and ensure that the system reflects changes in policy and legislative requirements. The data obtained from COMIS are valid for this goal because they measure the required performance indicators, e.g., the numbers and types of submissions, receipt dates, and review times.

Preliminary discussions have taken place to alleviate system weaknesses and redesign the system in phases over the next few years to improve efficiency. These weaknesses include a manual, paper-driven quality control process, inflexibility of the system to reflect policy and legislation changes in a timely manner, slow or unavailable network connections impeding a user's ability to acquire requested data, and unrecognizable codes requiring tracking to be done manually.


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