| About Us | |
| Department of Human Services/Office of Information Services | |
| Vision | |
| Leadership in Information Services; adapting to our customers' needs and exceeding their expectations. | |
| Mission Statement | |
| Providing exceptional information services committed to fulfilling the DHS Mission. | |
| Organization | |
| Annual Performance Measures Office of Information Services (OIS) The DHS Office of Information Services is currently made up of five major organizational sections, which play vital roles in the ability of OIS to accomplish its mission and meet customer goals and objectives. Rick Howard, CIO: (503) 945-7040, rick.howard@state.or.us Vacant, Deputy CIO: (503) 945-5747 Jane Malecky-Scott, executive assistant: (503) 945-6910, jane.malecky-scott@state.or.us OIS Administration (Admin) Administration is responsible for the overarching support for OIS from a policy, administrative, communications, and planning perspective. It includes: Budget & Business Services: Provides daily administrative support such as payroll, administrative support, overall communications functions, and budgeting tasks such as biennial budgets and current budget status. Charlotte Honse, manager: (503) 945-6902, charlotte.honse@state.or.us Application Maintenance & Support (AMS) This group is responsible for maintaining the current DHS applications portfolio. AMS works closely with all DHS divisions and program offices to ensure that system changes meet customer business needs. AMS receives requests from customers that may result in changes and additions to existing systems or initiation of a new development or acquisition. Larger new developments will be moved to SSI for planning and delivery. Planning for system changes are based on requests and approval to move forward. The plan for a change request or smaller project includes gathering business requirements, analysis and solutions, and up through implementation. Support is also provided for end-user application development and related requirements. Aaron Karjala, manager: (503) 945-6006, aaron.karjala@state.or.us Customer Service & Support (CSS) The Customer Service & Support group is the primary interface to OIS Services for DHS employees, partners, and other OIS customers. The group includes the Service Desk and the Desktop Support Technicians who receive and resolve customer issues. It also includes end user training, change control and application deployment to ensure proper testing, training and release management accompanies all changes in our information services. It also serves an information triage function: customer inquiries not resolved by the Service Desk are routed to appropriate resources and then tracked to ensure complete resolution. Melody Riley, manager: (503) 480-4404, melody.a.riley@state.or.us IT Consulting Services(ITCS)
Strategic Systems Initiatives(SSI) The focus of SSI is on major systems initiatives and projects across OIS, including projects for systems/application development, some department-wide technology shifts, and major technology initiatives. This group supports the significant differences (such as project management levels) between major projects and systems support activities managed by Application Maintenance & Support (AMS). OIS staff will be transferred in and out of this group from the other groups as necessary as specific projects and efforts begin and end. Debra Herrli, manager: (503) 378-3197, debra.a.herrli@state.or.us | |
