Travel Card
US Bank VISA Charge Accounts: US Bank VISA accounts are available as 1) a central billing system for airline, train and other common carrier ticket purchases; 2) an individual charge card system; and 3) a central travel card (aka event), a tax exempt, centrally-billed, corporate liablity card (see: FYI Sales Tax Exemptions) primarily used for meetings and travel purchases made on behalf of occasional travelers. These charge systems provide the State of Colorado with needed airline, lost luggage, and car rental insurance and allow us to track expenses such as car rentals, hotels, meals and ATM cash advances. Rules require that all our travelers have their own US Bank VISA cards for all foreign travel or for busy in-state and out of state travelers.. There is no charge for issuing the card, nor are there annual fees. The State of Colorado will assist travelers with billing disputes or insurance claims which occur with the use of the US Bank VISA card.
By contract, cardholders are required to report lost or stolen travel cards and event cards immediately. To report any lost, stolen or compromised US Bank cards contact US Bank customer service available 24/7 at 800-344-5696 or for outside the US 701-461-2010 (collect). If there are fraudulent charges, then the cardholder must contact the US Bank Fraud Unit at 1-800-523-9078 to start a fraud case.
For questions about US Bank individual card set up, transfers or terminations please call your Travel Compliance Designee.
US Bank provides training and support for cardholders (Suggested training: options #4 & #5). This help is available online at: US Bank WBT
At this site, users will find a box for a password. Please contact STMP in order to obtain the current password.. Technical support for using this web site is 877-887-9260 available 24/7. MacroMedia Flash is required to access the on-line training program.
Once cardholders have completed the WBT training, they may proceed with Self-Registration to log into AccessOnline to view their account status, view & print-out monthly billing.
Note: Use of US Bank VISA cards is restricted to official state travel only.
VISA-Travel & Emergency Assistance
VISA-Travel Accident Insurance
The Visa Liability Waiver Program is set up to provide coverage in the event of card misuse by terminated employees. Under the program, the company is covered for any "waivable charges": personal and/or business charges that were reimbursed to the cardholder who then failed to pay US Bank. A claim may be up to $100,000 if the company has satisfied its program obligations. There is no extra charge of deductible to the company for the Visa Liability Waiver Program. Details provided in links below:
VISA Liability Waiver Program Overview
VISA Affidavit of Waiver Claim Form Sample
VISA Liability Waiver Program Brochure
VISA definition of "off-road" use
VISA Benefits Package Customer Service:
1-800-VISA911 or call collect if outside of the U.S. 410-581-9994
The overnight address for payments is:
US Bank Internal Payments
830 North 11st Street Dept 790428
St Louis MO 63101
866-257-2861
VISA Car Rental Insurance CLAIMS
Instructions on Filing a Claim These instructions point to old website
Individual & Central Travel Card Dispute Form
US Bank Online Dispute Guidance
Instructions for On-Line Statements
Individual Cardholder Statements
Central Travel Card (aka Event) or CTS Statements
Access Online
https://access.usbank.com/
USBank Delinquency Timeline
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30-45 days: Cardholder may receive a courtesy phone call from US Bank
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60 days: account suspended and 1% late fee assessed
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90 days: account cancelled and 1% late fee assessed
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120 days: 1% late fee assessed
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150 days: 1% late fee assessed
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180 days from posting date: account charged off & reported to credit bureau
Late fees are accrued on a monthly basis
Payment Timeline
Travel Card Brochure
U.S. Bank Contract
U.S. Bank Contract Amendment #2
U.S. Bank Contract Amendment #1
U.S. Bank Renewal Option Letter #1
US Bank TelePay
US Bank WBT
These documents may be presented in PDF format, which requires Adobe® Reader.