Client Assistance Program

If you have questions about vocational rehabilitation services, call us!

1-800-544-2121 (voice) 1-888-721-6072 (tty)

“What is CAP?”

The CAP is an advocacy program with the following services:

• Provides information about the Division of Vocational Rehabilitation (DVR), the Department of Services for the Blind (DSB), Projects with Industry (PWI), and Independent Living Programs (ILP’s).

• Cap staff will explain your rights and responsibilities as an applicant or client of these rehabilitation agencies.

• Cap staff will work to solve problems through mediation and negotiation.

• CAP offers information about The Americans with Disability Act (ADA).

• Offers individualized advocacy services including assistance with administrative proceedings.

“What Rights Do I have As A Vocational Rehabilitation Client?”

You have the right to:

• Apply or reapply for vocational rehabilitation services. This includes the right to an evaluation to find out if you are eligible for services.

• Be involved in planning your own rehabilitation program including making choices about service providers and vocational goals.

• Appeal decisions made by your counselor with which you do not agree.

“Sounds good, who do I call?”

CALL OUR STATEWIDE TOLL-FREE PHONE NUMBER

1-800-544-2121 (VOICE) 1-888-721-6072 (TTY)

2531 RAINIER AVENUE SOUTH

SEATTLE, WA 98144

LOCAL SEATTLE NUMBER

(206) 721-5999 (VOICE)

(206) 721-6072 (TTY)

EMAIL: jcap@qwestoffice.net

The Washington State Client Assistance Program (CAP) is a private non-profit organization funded by the federal Government under the 1973 Rehabilitation Act as amended.