An intake officer will return your call to get information about your situation. The intake officer uses the information you provide to decide if you have a basis for filing a civil rights complaint.
If you do not have a basis for filing a discrimination complaint, the intake officer tells you immediately and, if possible, refers you to someone who might give you other assistance.
If the basis for filing an employment-based complaint is covered by both state and federal law, a complaint filed with BOLI (state) is automatically filed with the federal Equal Employment Opportunity Commission (EEOC), and if the basis for a housing-based complaint is covered by both state and federal law, a complaint filed with BOLI is automatically co-filed with the federal Department of Housing and Urban Development (HUD), provided the complaint meets the jurisdictional guidelines. These are called dual filings.