U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

OPM Goals

Goal 3

Objective 1

Provide direct human capital products and services that are cost-effective, relevant and useful to agencies.

The Office of Personnel Management provides a variety of services financed by payments from other agencies through the Revolving Fund under authority of 5 U.S.C. 1304, various public laws and Executive orders. OPM’s Revolving Fund activities support the President’s Management Agenda to be citizen-centered, results-oriented and market-based. With its array of products and services, OPM is leading agencies in implementing the President’s human capital initiative. Financing services through the Revolving Fund leverages OPM’s leadership capacity and enables OPM to deliver on promises made and to meet expectations of other agencies and the taxpaying public. Agencies choose these services in a competitive environment over other providers when OPM offers the best value with its combination of low cost and high-level expertise.

OPM develops and provides customized training and strategic human resources management solutions for government agencies through an expedited contracting process. Through its executive and management development centers, OPM supports both the development of Federal Government leadership and the implementation of key initiatives of the Administration and Congress.

Agencies look to OPM to provide products, services and technical assistance that will help them establish and sustain effective, merit-based staffing programs to run high performing, results-oriented organizations. These services include: examining; testing; individual and organizational assessment; program evaluation; employment information; automation; Presidential Management Intern Program; Administrative Law Judge Program; career transition; organizational design; and staffing consulting.

Strategies

• Provide a full array of high-quality, cost-effective human capital products and services.
• Facilitate access to human capital service providers in the private sector.
• Improve the effectiveness of Government leaders through a comprehensive executive and management development program.
• Continue to conduct competitive sourcing studies to determine the best means of program delivery of OPM activities.

Performance Indicators/Measures

Satisfaction of our customer agencies with our products and services is the fundamental measure of this objective. OPM works with agencies to set effectiveness targets, and its goal is to meet or exceed these targets within agreed upon costs and timeliness. In some instances, OPM enters agreements to study return-on-investment. In these instances, OPM’s goal is to meet or exceed those agreed-upon targets.

Goal 1    Objective 1    Objective 2    Objective 3    Objective 4

Goal 2    Objective 1    Objective 2

Goal 3    Objective 1    Objective 2    Objective 3