DOJ Information Technology
Small Business Counseling Session

United States Marshals Service Presentation

June 7, 2005

AGENDA

• USMS Information Technology (IT) Overview
  • USMS Mission Areas
  • IT Organizational Demographics
• IT Budget Outlook (FY2005-2007)
• Key USMS IT Priorities
• Conclusion

USMS MISSION AREAS

• Judicial Security
• Witness Protection
• Prisoner Detention
• Fugitive Apprehension
• Asset Forfeiture

USMS Overall Organizational Demographics

• 4,600 USMS employees
• 6,500 USMS supported IT users
  • Includes contractors and federal, state, and local taskforce members
• 400 offices located across U.S., its territories, and abroad

USMS IT Organizational Demographics

• 105 authorized IT positions
  • 17 (16%) Enterprise Management
  • 27 (26%) Infrastructure & Applications
  • 61 (58%) IT User Support [24x7 support]
    • 12 at Headquarters
    • 49 in field
    • Ratio of IT staff to IT users
      • 1 : 107 users
      • 1: 8 field offices
• 38 IT Contractors
  • 12 supporting office automation (all will be eliminated at end of FY when finish JCON deployment)
  • 1 for administrative support*
  • 4 for telecommunications (network/phones)*
  • 10 for classified protective operations system development
  • 7 for applications development
  • 1 for web management
  • 3 for Help Desk

*Denotes small or small disadvantaged business contractor support

USMS IT BUDGET OUTLOOK
(FY2005-FY2007)

Description	FY05	FY06	FY07*
Telephones	$10,375,000	$10,375,000	$11,175,000
Network	$4,300,000	$7,500,000	$7,500,000
Hardware/Software Lic/Maint.	$775,000	$775,000	$1,975,000
Server Replacement	$0	$0	$250,000
Office Automation (JCON)	$5,700,000	$0	$0
Help Desk	$250,000	$262,500	$275,000
Computer Rm Renov	$0	$0	$2,500,000
Fin Systems	$1,034,000	$1,034,000	$1,034,000
Admin Systems	$0	$0	$250,000
Project 30 [Classified]	$7,000,000	$7,000,000	$7,000,000
Justice Detainee Info Sys	$1,229,000	$0	$3,630,000
E-Gov	$400,000	$400,000	$630,000
IT Security	$650,000	$650,000	$650,000
Travel/General Office Exp	$657,500	$657,000	$657,000
TOTAL IT Budget	$32,370,500	$28,653,500	$37,526,000

*FY2007 isUSMS requested funding, but not approved yet by DOJ, OMB, or Hill

KEY USMS IT PRIORITIES

• Upgrade USMS IT Infrastructure
• Modernize/Integrate IT Applications
• Enhance IT User Support
• Improve IT Security

IT INFRASTRUCTURE

Graph: Offices with sufficient bandwidth

• FY2002 - 26
• FY2004 - 186
• Goal - 400

Graph: Recurring network line cost

• FY2002 - $4,300,000
• FY2004 - $5,400,000
• Estim - $7,600,000

• Network
  • In FY 2002, 93.5% of USMS offices did not have adequate bandwidth
  • In FY 2005, 50%+ of USMS offices (i.e., all 94 district offices, large HQ units (e.g., FLETC) and 70 largest district suboffices) have adequate bandwidth due to:
    • LAOA provided funding for capital expenses
    • USMS reallocation of funding for recurring line costs
  • Goal for FY2006 is for all USMS offices to have adequate bandwidth and migrate to DOJ’s JUTNET
• Office Automation
  • USMS participating in JCON program
  • Have deployed close to 6,500 new workstations in last 2 years
  • Goal in FY2005 is to complete rollout of new JCON servers, e-mail/calendaring software, printers/scanners*
• Computer Room Upgrades
  • More than 50% of district computer rooms have inadequate power, cooling, space, wiring [CAT3}, and security
  • Goal in FY2007 is to make computer rooms adequate to accommodate USMS infrastructure and resolve OIG security audit findings

* Procured from 8(a) company

APPLICATIONS DEVELOPMENT

• Law Enforcement Applications
  • Justice Detainee Information System (JDIS)
    • Modernizing 12 year old legacy systems
    • In last 3 years, USMS has gone from 0 deployed Joint Automated Booking Stations (JABS) to now more than 150 across country
    • Integrating 4 key USMS unclassified law enforcement applications
    • Developing protective intelligence module to enhance judicial security
    • Currently, no funding for project in FY06, but hope to get funds in FY07
  • Protective Operations [Classified]
    • Developing system to support witness protection
• Financial Applications
  • 2 existing legacy systems to be incorporated in DOJ's UFMS initiative
• Administrative Applications
  • Use Lotus Notes for HR activities
  • Plan to develop small document imaging system for FOIA if get funds in FY07

IT USER SUPPORT

• Field Support
  • Goals are to:
    • Decrease ratio of IT personnel to users and field offices, thereby improving response times for problem resolution
    • Reduce amount of travel and overtime for IT staff
• Help Desk Support
  • Have extended service hours from 7:00 am – 9:00pm Eastern time by placing 1 of the 3 HD contractors on the West Coast
  • Goal is ultimately to increase level of HD support, but requires funding increase (perhaps in FY08)

IT SECURITY

• As of FY2004, all 9 major/general USMS IT systems were certified and accredited
• To resolve existing USMS IT security issues identified in Inspector General audit reports:
  • In process of hiring staff to fill 5 new IT security positions provided in FY2005
  • Planning to issue new IT security policy and procedures imminently
  • Fully implemented Configuration Management/System Change Request process
  • Established operational IT backup facility outside DC area
  • Deployed intrusion detection system
  • Continuing to focus attention on security awareness training, testing of contingency plans, and incident response
• Background clearance process is very slow – can take over 1 year for Secret/TS background investigations to be completed, and often 6 months or more for regular clearances. As a result, it is very helpful for USMS when hiring contractors if they already have DOJ clearances.

CONCLUSION

• USMS has minimal discretionary IT funding available in FY05 and FY06 to acquire contractor support
  • USMS is utilizing DOJ contractors/funding for its major infrastructure initiatives (e.g., phones, network, office automation)
  • Existing USMS contracts (i.e., security, Help Desk, applications development -- both classified and unclassified) were competed and awarded for 5 year period, and so USMS likely to be exercising options over next 2-3 years
  • Key near-term opportunities are for vendors who are sellers or resellers of hardware and software (e.g., recent printer/scanner procurement awarded to 8(a) firm as part of JCON project)
• In FY2007, outlook for increasing SBU at USMS may be enhanced as existing contracts come to an end and if IT budget increases are approved