Virginia TRS Page

Content as follows: AT&T Relay Services Initial Training Outline; Appendix 3: CA Job Description; Appendix 4: Commitment Statement; Appendix 5: In-Call Replacement Guidelines; Appendix 6: Relief of CA, Specialty Call Guidelines; Appendix 7: AT&T CA Code of Ethics; Appendix 8: CA Pledge of Confidentiality; Appendix 9: Code of Virginia Section 8.01-44.3; Appendix 10; Play Back Device Guidelines; Appendix 11: Educational Materials 2007; and Appendix 12: Emergency Action Plan for Virginia Relay Center.

Exhibit A: Current TRS Contract with AT&T.

Contract continued.

Complaint Summaries.

Outreach Materials.

CapTel Services.

Section 64.604 - 64.605 - CapTel.

Disaster Recovery Plan and Sample Directory Page (Landline and Wireless Bills).

Complaints; Sprint CapTel Mandatory Standards and Compliance Matrix 2007.

Final Order to Initiate 711.

Programs.

National Exchange Carrier Administration (NECA)
National Association of State Relay Administrators (NASRA)
Telecommunications Equipment Distribution Program Association (TEDPA)
Virginia Department for the Deaf and Hard of Hearing (VDDHH).
The Virginia Department for the Deaf and Hard of Hearing (VDDHH) works to reduce the communication barriers between persons who are deaf or hard of hearing and their families and the professionals who serve them. VDDHH operates with the full understanding that communication is the most critical issue facing persons who are deaf or hard of hearing. The foundation of all programs at VDDHH is communication - both as a service (through interpreters, technology and other modes) and as a means of sharing information for public awareness (through training and education).

TRS Telephone Numbers
(Service Providers: AT&T and Sprint)
Customer Service #: 1-800-682-8706(V) and 1-800-682-8786(T)

1-800-828-1140(V)
1-800-828-1120(T)
1-800-229-5746(STS English)
1-866-260-9470(STS Spanish)

Contact for TRS Complaints:

Clayton E. Bowen, VDDHH Relay and Outreach Manager
1602 Rolling Hills Drive, Suite 203
Richmond, VA 23229-5012
Tel/TTY Toll Free (800)552-7917; Tel/TTY Local (804)662-9704; Fax (804)662-9718
E-mail clayton.bowen@vddhh.virginia.gov

To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Consumer & Governmental Affairs Bureau