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Iowa State Flag     IOWA TRS PAGE

TRS Complaint Log Summaries

2008

  • Cover Page.
  • Summary Letter.
  • Complaint Report.

    2007

  • Complaint Report.

    Recertification Application
  • Cover Page.
  • Cover Letter.
  • Table of Contents.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs, 2006-2007.
  • Appendix G: Promotional Items.
  • Outreach Material.
  • Appendix H: Iowa Rules and Regulations for Complaints.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.

    Programs.


    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-888-516-4692(voice/TTY)

    • 1-800-735-2943(V)
    • 1-800-735-2942(T)
    • 1-800-735-4313(VCO)
    • 1-877-735-1007(STS)
    • 1-800-264-7190(Spanish)

    Contact for TRS Complaints:

    Joni Nicoll
    Iowa Utilities Board
    350 Maple Street, Des Moines, IA 50319
    Tel 515-281-6441 (voice); TTY users, dial 711 to call through Relay Iowa
    Fax 515-281-5329
    E-mail: joni.nicoll@iub.state.ia.us


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 7/9/08 
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