Hawaii TRS Page

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HAWAII TRS PAGE

TRS Complaint Log Summaries

2008

Complaint Report.

2007

Complaint Report.

Recertification Application

Application for Recertification (Part 1).

Part 2 of Application and Appendix A: FCC TRS Public Notice.

Appendix A continued; Appendix B: Sprint Relay TRS, STS, CapTel, and VRS Training Outlines.

Appendix B continued; Appendix C: TRS, IP, VRS and CapTel Pledge of Confidentiality; Appendix D: E911 Call Procedure; Appendix E: Sprint Carrier of Choice Letter of Invitation; Appendix F: Sprint Outage Prevention Program.

Appendix G: Sprint Disaster Recovery Plan; Appendix H: Sprint TRS Standard Feature Matrix; Appendix I: Sprint Policy on 10 and 15 Minute Rule; Appendix J: FCC TRS Mandatory Minimum Standards and Compliance Matrix.

Appendix J continued; Appendix K: FCC Captel Mandatory Minimum Standards and Compliance Matrix.

Appendix K continued; Appendix L: Sprint's Report to the FCC on VRS and IP Waivers.

Appendix L continued; Appendix M: Sprint Relay Fact Sheet; Appendix N: Copy of TSP Press Release; Appendix O: TRS Information in Telephone Directories; Appendix P: Copies of Relay Newsletters; Appendix Q: Copy of Monthly Traffic Report.

Appendix Q continued; Appendix R: Copies of Relay Brochures or Other Advertisements; Appendix S: Copy of Legislation or Other Establishing TRS in the State; Appendix T: Copies of Complaint Logs from 2002-2007.

Appendix T continued.

Appendix T continued; Appendix U: Copy of RFS.

Appendix U continued; Appendix V: Copies of Phone Bill with Surcharge Rate and Surcharge Press Release.

Appendix V continued.

Appendix V continued; Appendix W: Copy of the 2003 TRS Letter of Substantive Changes; Appendix X: Copy of Sprint 9/17/07 Letter to Hawaii PUC Regarding Compliance with TRS Requirements.

Programs.

National Exchange Carrier Administration (NECA)
National Association of State Relay Administrators (NASRA)
Telecommunications Equipment Distribution Program Association (TEDPA)

TRS Telephone Numbers
(Service Provider: Sprint)

Relay Hawaii 711 or
TTY/ASCII: 1.877.447.5990 (TRS-HI RLY-90)
Voice: 1.877.447.5991 (TRS-HI RLY-91)
VCO: 1.877.447.5992 (TRS-HI RLY-92)
STS: 1.877.447.8711 (TRS-HI STS-11)
Spanish: 1.877.447.7261 (TRS-HI SPAN-1)
900 Svcs: 1.900.230.6767 (Pay Per Call)

Contact for TRS Complaints:

Lisa Kikuta
Public Utilities Commission, State of Hawaii
465 South King Street, #103
Honolulu, HI 96813
Telephone number: (808)586-2020; TTY NA
Fax number: 808-586-2066 E-mail: Hawaii.PUC@hawaii.gov

To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

last reviewed/updated on 7/2/08

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