Below is a list of Frequently Asked Questions about error messages users may encounter when using the Purchase Card Management System.

Error Messages

Q. "ORA-12203: TNS unable to connect to destination"

Q. "ORA-01034: Oracle Not Available"

Q. "ORA-01017: Invalid Username/Password; Login Denied"

Q. "ORA-28000: The Account is Locked"

Q. "ORA-28001: The Password is expired"

Q. "ORA-01075: You Are Currently Logged On"

Q. "ORA-01040: Invalid Character in Password"

Q. "MASCVAL or MASC Is Not Available for Validation"

Q. General Protection Fault

Q. F45RUN dll PROBLEMS

Q. "FRM" errors

Q. "FRM-40702: Cannot Call Form With Changes To Save"

Q. "FRM40735: Post Query Raised Unhandled Exception No_Data_Found", and error message "Post-Query, ORA-01403: no data found"

Q. "FRM-41004: This Function Is Not Allowed In This Mode"

Q. "FRM-41211: Integration error: SSL Failure Running Another Product"

Q. "FRM-40501: Oracle error: Unable to Reserve Record For Update or Delete"

Q. "FRM-40655: SQL Error Forced Rollback: Clear Form and Re-enter Transactions"

Error Messages

Q. "ORA-12203: TNS unable to connect to destination"

A. Contact the Information Center at (504) 255-5230 to verify that the PCMS communications server to NFC is available. If the Information Center determines that the PCMS communications server to NFC is not available, you will be notified when it does become available. If the Information Center determines that the PCMS communications server to NFC is available, contact your agency's local Information Technology (IT) support staff and ensure the computer configuration is performing properly at your site.

Q. "ORA-01034: Oracle Not Available"

A. Contact the Information Center at (504) 255-5230 to verify that the PCMS communications server to NFC is available. If the Information Center determines that the PCMS communications server to NFC is not available, you will be notified when it does become available. If the Information Center determines that the PCMS communications serverto NFC is available, contact your agency's local Information Technology (IT) support staff and ensure the computer configuration is performing properly at your site.

Q. "ORA-01017: Invalid Username/Password; Login Denied"

A. Verify that your username and password have been entered correctly. If you continue to receive this message, contact your LAPC or APC/AFHC first. If you are unable to reach a resolution through them, contact the PCMS Help Desk at (504) 426-5695.

Q. "ORA-28000: The Account is Locked"

A. The username and password have been entered three times unsuccessfully. Contact your LAPC or APC/AFHC to have your password reset. If you are unable to reach a resolution through them, contact the PCMS Help Desk at (504) 426-5695.

Q. "ORA-28001: The Password is expired"

A. Your password has expired and needs to be reset. Contact your LAPC or APC/AFHC to have your password reset. If you are unable to reach a resolution through them, contact the PCMS Help Desk at (504) 426-5695.

Q. "ORA-01075: You Are Currently Logged On"

A. Verify that you are not logged into PCMS in another session. If you are close out of the other session and restart PMCS. If you are not logged in to another session, contact the PCMS Help Desk at (504) 426-5695.

Q. "ORA-01040: Invalid Character in Password"

A. Passwords can only consist of alpha or numeric characters. Please select a password that fits these requirements.

Q. "MASCVAL or MASC Is Not Available for Validation"

A. Contact the Information Center at (504) 255-5230 to verify the status.

Q. General Protection Fault

A. This could result from a memory conflict with other software. Close all programs and reboot the PC. If the problem still exists, it could be a result of various PC problems. Contact your local IT staff for assistance. If necessary, have your local IT staff contact the Information Center for assistance at (504) 255-5230.

Q. F45RUN dll PROBLEMS

A. Refer to IT support. PCMS is not installed properly, the path is setup incorrectly. For Windows 95 and NT, make sure the win.ini and oracle.ini files are located in the Windows directory on the C drive. For Windows 95, open the win.ini file, review the reference to where the oracle.ini is and make sure it is correct. For Windows NT, open the win.nt file and review the reference to where the oracle.ini is and ensure it is correct.

Q. "FRM" Errors

A. Click on Help in the menu bar, select the option Display Error. Record the Form error (FRM-), the Oracle error (ORA-) and the SQL code, if available. Also record the user ID, date, time and function being performed. Report the error and information to your LAPC.

Q. "FRM-40702: Cannot Call Form With Changes To Save"

A. Error occurs when attempting to perform another function in PCMS without saving record changes. Save record changes first, then proceed.

Q. "FRM40735: Post Query Raised Unhandled Exception No_Data_Found", and error message "Post-Query, ORA-01403: no data found"

A. Error occurs when: (a) LAPC is attempting to query purchase card information outside of their SAC authority; (b) LAPC accessing PCMS with their LAPC ID to reconcil transactions. Resolution (a) LAPC should contact their APC to determine if additional SAC authority should be granted; (b) LAPC should access PCMS with their cardholder ID to reconcile cardholder transactions.

Q. "FRM-41004: This Function Is Not Allowed In This Mode"

A. Error occurs when attempting to insert or update while in the query mode. Exit the query mode by clicking the Query-Exit option.

Q. "FRM-41211: Integration error: SSL Failure Running Another Product"

A. Error occurs when attempting to run a cardholder report using a LAPC User ID. Only the PCMS cardholder's user ID can run a cardholder report. The LAPC should access reports by using the Discoverer with a LAPC User ID.

Q. "FRM-40501: Oracle error: Unable to Reserve Record For Update or Delete"

A. More than one instance of PCMS is open on a particular transaction. Close other instances and proceed. If the error message "Could Not Reserve Record (3 tries). Keep Trying" is now displayed, contact the Information Center at (504) 255-5230, and provide User ID to unlock the record.

Q. "FRM-40655: SQL Error Forced Rollback: Clear Form and Re-enter Transactions"

A. The session has been terminated. Log off of PCMS entirely and log on again.