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Family Support Network of North Carolina
since 1985


Mission Statement

The mission of Family Support Network of North Carolina is to promote and provide support for families with children who have special needs.


FSN Facts

Family Support Network of North Carolina promotes and provides support for families with children who have special needs. Families are in a unique position to offer information and support to other families. An experienced family member can share the most practical advice and help a parent navigate the complex service system. Having support can make it easier for families to experience the joy and satisfaction that can come from parenting a child with special needs. This Parent-to-Parent support is available through local, affiliated Family Support Network programs across the state and through the Central Directory of Resources.

Family Support Network of North Carolina promotes and provides family support through its family support services; education and outreach activities; research and evaluation; and other projects.


FAMILY SUPPORT SERVICES

Family Support Network of North Carolina includes affiliated local Family Support Network programs located across the state. These community-based family support organizations are housed in local or regional hospitals, regional Children's Developmental Services Agencies (CDSAs), local Arcs, and local Smart Start Partnerships. Programs are funded with both public and private funds.

While the local organizations vary somewhat, they are all affiliates of Family Support Network of North Carolina and engage in similar family support activities. These include parent-to-parent matching, whereby parents with concerns about their child and/or family can talk with other parents with similar experiences and concerns. Support parents have participated in a training program to prepare them to provide appropriate guidance and support.

Local programs offer support groups and workshops for families and service providers, and they make presentations to increase public awareness of disability-related issues. Many of the Program Coordinators are themselves family members with children with disabilities who have made use of the service system. They are strongly committed to effective support for families and believe that this support is best provided by others who have had similar experiences.

The Central Directory of Resources is a free resource for family members and service providers. Callers can obtain information about specific disabilities and the resources and organizations that serve children and families. Through our toll-free phone line (800-852-0042) and our web site www.fsnnc.org, information and referral sources are available to family members, service providers, students, and others across the state. Callers can speak with a Resource Specialist about a family's particular issues and get information about resources and services. Callers may receive printed materials about disabilities and related issues. A Spanish-speaking Resource Specialist is available and some printed information is available in Spanish.


EDUCATION AND OUTREACH

Educational activities of Family Support Network of North Carolina are available to family members and service providers. Service providers can receive training at both pre-service and in-service levels. University students and Pediatric and Family Medicine Residents can learn about family-centered care and community-based support.

Early Connections is a statewide initiative to develop an extensive database of training partners. Through the Central Directory of Resources, callers can be matched to people with expertise in early childhood topics and faculty, trainers, families, and administrators looking for assistance and training partners.

Service providers in the Children's Developmental Services Agencies (CDSAs) can participate in the North Carolina Early Intervention Mentor Program through which experienced service providers are paired with less-experienced service providers. Through this mentoring relationship, service providers can enhance their skills and learn more about providing services. They may also learn directly from families about their experiences raising their child with special needs and using the service system. This program is designed to enhance the skills of new service providers and help ensure the continuous high quality of service provision.


RESEARCH AND EVALUATION

Family Support Network of North Carolina is committed to evaluating the programmatic activities of the organization and the benefits of these activities to the community. Family Support Network of North Carolina utilizes a variety of methods to evaluate and assist program development, implementation, and adaptation. Family Support Network of North Carolina also participates in local and state committees working to improve process and outcome evaluation efforts across the State.


OTHER PROJECTS

The Strengthening Families with Children Who Have Developmental Disabilities: OneStop for Family Support project is developing a system of family support activities to ensure the integration of resources, activities, and services to support unserved and underserved families with children who have or are at risk of having developmental disabilities. The goals of the proposed project are to strengthen linkages among state-level organizations to benefit families with children with developmental disabilities; to establish a model of service coordination that involves parents serving families; to pilot the OneStop for Strengthening Families, an information and referral system to serve as a single point of entry for families; and to facilitate statewide replication of the OneStop for Strengthening Families.

PAST PROJECTS

The Strengthening Families with Children with Developmental Disabilities: A Model for Integrating Resources, Activities, and Services to Support Families project established a planning process in Pitt, Wilson, Edgecombe, and Nash counties in Eastern North Carolina and at the state level. The goals of the project were to strengthen family support for unserved and underserved families with children with developmental disabilities; to increase availability of and access to culturally appropriate support for families of diverse backgrounds; and to integrate formal and informal supports for families at both state and local levels.

The goal of the From Foster Care to Adoption project was to promote system-level changes to increase the number of adoptions for children with developmental disabilities for whom reunification is not a viable option. A series of forums were conducted and a Working Conference implemented to identify challenges in the adoption process. These groups included foster and adoptive parents of children with developmental disabilities. They also included state and local representatives who have knowledge about policy issues and/or the authority to institute system level changes. Recommendations for system-level changes were developed, and findings disseminated to organizations involved in promoting the adoption of children with developmental disabilities.

Family Support Network of North Carolina (FSN-NC) provided Family Support for the Medical Home Initiative to support the efforts of the NC Division of Public Health to develop a system of medical homes across the state by working collaboratively with the Division of Public Health, and selected pediatric practices to establish pilot projects in two North Carolina counties. The mission is to provide a Medical Home for all children with Special Health Care Needs. A “medical home” is not a place, but a system of care where children with special health care needs receive quality health care that is accessible, coordinated, comprehensive, continuous, family-centered, and culturally competent. In these projects, the Family Support Network of North Carolina provided support and training to Parent Partners in pediatric practices and promoted the Medical Home Initiative across NC for children with special health care needs and their families. The Medical Home Initiative is a National Project supported by the American Academy of Pediatrics and the National Center of Medical Homes for Children with Special Needs.

The Family Advocacy Project provided an opportunity for families to receive basic training to better advocate for their children and themselves. The Family Advocacy Workshops assisted families in articulating their concerns so that they are able to work in partnership with others to meet their needs.


ADMINISTRATION

The state office of Family Support Network of North Carolina is located within the University of North Carolina at Chapel Hill and is a unit of the UNC-CH School of Medicine. The organization operates in collaboration with the Clinical Center for the Study of Development and Learning. The state office facilitates the activities of the local affiliates, maintains the Central Directory of Resources, and coordinates and conducts educational activities. Through all of these programs, Family Support Network of North Carolina serves thousands of families and service providers across North Carolina each year.

Mailing Address

Street Address

Family Support Network of North Carolina

Family Support Network of North Carolina

UNC-Chapel Hill

Carr Mill Mall

CB# 7340

200 North Greensboro St

Chapel Hill NC 27599-7340

Suite D-9

 

Carrboro NC 27510

Business Phone

(919) 966-2841

Toll Free Line

(800) 852-0042

Fax

(919) 966-2916

Email

cdr@med.unc.edu

Web Address

www.fsnnc.org

Service Area

State of North Carolina

Population Served

Children with or at risk for special needs, their families and service providers

Business Hours

8 a.m. to 5 p.m. Monday through Friday

Fees Charged

None

Eligibility Requirements

None

Financial Assistance

None provided

Director

Irene Nathan Zipper, MSW, PhD

(919) 966-6395

izipper@unc.edu


History Highlights 1985 - 2006

2006

Piloted Strengthening Families with Children Who Have Developmental Disabilities: OneStop for Family Support, a project to develop a system of family support activities to ensure the integration of resources, activities, and services to support unserved and underserved families with children who have or are at risk of having developmental disabilities.

Piloted Family Support Network Information Link (FIL) database.

Piloted FSN Affiliation process through Affiliation visits.

Co-sponsored SibShop training with The Arc of North Carolina.

Sponsored Compassion Fatigue training.

2005

Celebrated 20th Anniversary.

Designed new Family Support Network of North Carolina web site.

Implemented new Central Directory of Resources database.

Created task force coordinating local affiliated programs with hospital based programs.

Implemented Strengthening Families with Children with Developmental Disabilities: A Model for Integrating Resources, Activities, and Services to Support Families, a project funded by the Administration on Development Disabilities, a part of the Administration on Children, Youth, and Families (ACYF) of the US Department of Health and Human Services.

2004

Developed and implemented inservice training "How to Talk with Parents of Children with Special
Needs" for child care providers to enhance parent/professional collaboration.
Collaborated with pediatricians, early intervention professionals, and parents to develop ways to
increase health care providers' knowledge of early intervention, the referral process, and special
needs of children through public awareness and educational activities.

2003

Relocated offices to Carr Mill Mall in Carrboro, North Carolina.

2002

Elected new Steering Committee members for the local Family Support Programs.
The Family Advocacy Project became a part of FSN-NC.
FSN-NC began operating in collaboration with the Clinical Center for the Study of Development
and Learning.

2000

Developed and implemented inservice training "How to Talk with Parents of Children with Special
Needs" for child care providers to enhance parent/professional collaboration.
Collaborated with pediatricians, early intervention professionals, and parents to develop ways to
increase health care providers' knowledge of early intervention, the referral process, and special
needs of children through public awareness and educational activities.

1999

Expanded funding for the Foster Families Project.
Modernized the Central Directory of Resources database and its application to increase capacity
and functioning.

1998

Early Connections and North Carolina Early Intervention Mentor Program began with funding from
the Department of Human Resources, Division of Mental Health, Developmental Disabilities, and
Substance Abuse Services.

Survey conducted of Family Support Network Parent to Parent Programs to document program
organizations, activities, and operations.

1997

Developed and conducted "Nurturing Our Families Together:  Caring for Children with HIV" workshops for foster and adoptive families in collaboration with the North Carolina Division of
Social Services.

Developed initial Family Support Network of North Carolina web site.
Adolescent and Young Adult Project begun with funds from the Division of Women and Children's
Health, Department of Environment, Health, and Natural Resources. 

1996

Coordinated teleconference, "SSInsights:  Gathering Medical and Other Evidence" sponsored by
Maternal and Child Health, Department of Environment, Health, and Natural Resources.
Sponsored "Developing Sibling Support:  Issues and Strategies", a collaborative program, with
Duke Children's Miracle Network, North Carolina Children's Hospital Gift Card Project, and the National Sibling Support Project.

1995

Coordinated North Carolina Early Intervention Conference sponsored by North Carolina
Department of Human Resources, Division of Mental Health, Developmental Disabilities, and
Substance Abuse Services

1994

"Parent Involvement in Child Service Coordination" project begun with funds from the
Department of Environment, Health, and Natural Resources, Division of Maternal and Child Health.
Hosted and coordinated 1994 International Parent to Parent Conference in Asheville, North
Carolina for over 1000 parents and professionals.

1993

Collaborated with UNC Hospitals on "A Conversation among Pediatricians, Clergy, and Parents:
Caring for Children with Special Needs".

1992

First Foster Families Project grant obtained from the North Carolina Department of Human
Resources, Division of Social Services.

1991

"Applying Information Technology to the Family Support Network" grant obtained from the Kate
B. Reynolds Foundation for computer network connecting local Parent to Parent Programs.

First Conference for Families of Children who are Medically Fragile held and funded by the North
Carolina Department of Human Resources, Division of Social Services.

1990

Family Support Network of North Carolina - North Carolina Assistive Technology Project
collaboration began.

1988

Central Directory of Resources developed through a planning grant from the North Carolina
Department of Human Resources, Division of Mental Health/Developmental Disabilities/Substance
Abuse Services, and Department of Public Instruction.

1987

Parent to Parent program development, support parent training, and resource manuals
developed with funds from the Division of Community Pediatrics and the North Carolina Council on Developmental Disabilities.
The North Carolina Division of Social Services supported a needs assessment of children who
are medically fragile in North Carolina.

1986

North Carolina legislative appropriation to the University of North Carolina Medical School
Division of Community Pediatrics provided for ongoing Parent to Parent program development.

1985

Family Support Network began through a grant from the North Carolina Council on
Developmental Disabilities to develop two Parent to Parent programs and an outreach training
program to involve medical students with families of children with special needs.

© Family Support Network of North Carolina, 2003