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September 25, 2008

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Sept. 25th "Hot Emerging Technologies" Seminar
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Digital Ticker Issue

Open Communications (16.44 MB)

Siemens Enterprise Communications
Explore the challenge of how best to unify the way we communicate.

Are Call Center/Customer Contact Center specifications, technologies
and practices showing any global trends on convergence, standardization and consolidation?
Yes. Much like enterprise telephony systems, we’re seeing a strong trend toward IP-based contact centers and the use of SIP as a standard protocol for integration of automatic call distribution more...

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